Customer Experience Banker Non NMLS

Huntington-Bank; Cortland (OH); On-site; USD 38,000 - 52,000; Full time

Job summary

Huntington is seeking a Customer Experience Banker Non NMLS to join our branch network in Cortland, OH. You will serve walk-in customers, help them achieve financial goals, and deepen relationships by offering deposit products and other banking services.

As a Financial Concierge, you will balance daily transactions, resolve issues, educate customers on banking options, and drive referrals through a disciplined sales process, while adhering to risk and regulatory policies and delivering

Qualifications

• High School Diploma or GED and minimum 1 year customer service or related role or a Bachelor's Degree.
• Preferred: 1 year or more in banking, financial services or goal-driven retail sales.
• Cash handling skills and comfort with mobile/online banking tools.

Responsibilities

• Providing excellent customer service and effectively resolving customer issues.
• Being proficient in understanding and educating customers on consumer deposit products.
• Proactively identifying opportunities to grow customer relationships through a disciplined sales process, referrals, and outbound outreach.
• Educating and referring customers to other areas of the bank to deepen relationships and ensure service quality.
• Adhering to all operational, security, risk and regulatory policies and procedures.
• Balancing daily transactions and providing exemplary service.

Job description

DescriptionSummary:Our branch banking roles offer a welcoming and inclusive team environment where you are empowered every day to help our customers achieve their financial goals. Our branch colleagues have an opportunity to share ideas and voice opinions that directly impact our customers, our bank, and our communities for the better. As a Customer Experience Banker Non NMLS, you are a Financial Concierge for our walk-in customers. You are responsible for retaining and growing consumer and business customer relationships by proactively identifying financial goals and needs, recommending appropriate deposit, and other banking products and services. Processes customer transactions accurately and efficiently and balances daily while providing exemplary customer service.Duties & Responsibilities:Providing excellent customer service and effectively resolving customer issues.Being proficient in understanding and educating customers on consumer deposit products.Proactively identifying opportunities to grow customer relationships through a disciplined sales process, new customer follow-up program, outbound calling, and sourcing referrals from customers and partners.Educating and referring customers to other areas of the bank to deepen relationships and build a strong partnership.Adhering to all operational, security, risk and regulatory policies and procedures.Demonstrating acumen in sales, customer service, relationship management, banking, communication and presentation.Other duties as assigned.Basic Qualifications:High School Diploma or GED and minimum of 1 year customer service or military service in an administration, contracting, civil affairs, or similar role or a Bachelor's Degree.Preferred Qualifications:1 year or more in customer service in banking, financial services or goal driven retail sales.Cash handling skills.Comfort with technology such as mobile services and online banking services.Exempt Status: (Yes = not eligible for overtime pay) ( No = eligible for overtime pay)NoWorkplace Type:OfficeOur Approach to Office Workplace TypeCertain positions outside our branch network may be eligible for a flexible work arrangement. We’re combining the best of both worlds: in-office and work from home. Our approach enables our teams to deepen connections, maintain a strong community, and do their best work. Remote roles will also have the opportunity to come together in our offices for moments that matter. Specific work arrangements will be provided by the hiring team.Huntington will not sponsor applicants for this position for immigration benefits, including but not limited to assisting with obtaining work permission for F-1 students, H-1B professionals, O-1 workers, TN workers, E-3 workers, among other immigration statuses. Applicants must be currently authorized to work in the United States on a full-time basis.Huntington is an Equal Opportunity Employer.Note to Agency Recruiters: Huntington will not pay a fee for any placement resulting from the receipt of an unsolicited resume. All unsolicited resumes sent to any Huntington colleagues, directly or indirectly, will be considered Huntington property. Recruiting agencies must have a valid, written and fully executed Master Service Agreement and Statement of Work for consideration.