Customer Experience Banker - Greenwood, IN

The Huntington National Bank; Greenwood (IN); On-site; USD 38,000 - 48,000; Full time

Job summary

The Huntington National Bank is seeking a Customer Experience Banker to serve walk-in customers as a Financial Concierge. You will help clients achieve financial goals, retain and grow relationships, and educate customers on bank products and technology.

Responsibilities include handling transactions accurately, educating customers about deposit products and lending, and proactively identifying opportunities to deepen relationships with disciplined sales and referrals.

Qualifications

• High School Diploma or GED with 1 year of customer service or related military/administrative experience, or a Bachelor's Degree.
• Proficiency in explaining consumer deposit products and lending.
• Ability to identify opportunities to grow customer relationships through a disciplined sales process.

Responsibilities

• Provide excellent customer service and resolve issues.
• Educate customers on deposit products and lending options.
• Grow customer relationships through proactive outreach and referrals.
• Refer customers to other areas of the bank to deepen relationships.
• Adhere to policies, security, and risk/regulatory procedures.
• Demonstrate sales, relationship management, and product knowledge in daily activities.
• Perform other duties as assigned.

Skills

Customer service

Sales ability

Relationship management

Banking products knowledge

Education

High School Diploma or GED

Bachelor's Degree

Job description

Description

Summary:

Our branch banking roles offer a welcoming and inclusive team environment where you are empowered every day to help our customers achieve their financial goals. Our branch colleagues have an opportunity to share ideas and voice opinions that directly impact our customers, our bank, and our communities for the better. As a Customer Experience Banker, you are a Financial Concierge for our walk-in customers. You are responsible for retaining and growing consumer and business customer relationships by proactively identifying financial goals and needs and recommending appropriate deposit, loan and other banking products and services. You will process customer transactions accurately and efficiently in order to provide exemplary customer service while educating customers on bank products, services and technology.

Duties and Responsibilities:

• Providing excellent customer service and effectively resolving customer issues.
• Being proficient in understanding and educating customers on consumer deposit products and consumer lending.
• Proactively identifying opportunities to grow customer relationships through a disciplined sales process, new customer follow-up program, outbound calling, and sourcing referrals from customers and partners.
• Educating and referring customers to other areas of the bank to deepen relationships and build a strong partnership.
• Adhering to all operational, security, risk and regulatory policies and procedures.
• Demonstrating acumen in sales, customer service, relationship management, banking, consumer lending, business banking, business lending, communication and presentation.
• Other duties as assigned.

Basic Qualifications:

• High School Diploma or GED and minimum of 1 year customer service or military service in an administration, contracting, civil affairs, or similar role or a Bachelor's Degree.
• Licenses: This position will be subject to additional background check requirements including being required to provide fingerprints as required by NMLS regulations.

Preferred Qualifications:

• 1 year or more in customer service in banking, financial services or goal driven retail sales.
• Cash handling skills.
• Comfort with technology such as mobile services and online banking services.

Exempt Status: (Yes = not eligible for overtime pay) ( No = eligible for overtime pay)
No

Workplace Type:
Office

Our Approach to Office Workplace Type

Certain positions outside our branch network may be eligible for a flexible work arrangement. We're combining the best of both worlds: in-office and work from home. Our approach enables our teams to deepen connections, maintain a strong community, and do their best work. Remote roles will also have the opportunity to come together in our offices for moments that matter. Specific work arrangements will be provided by the hiring team.

Huntington will not sponsor applicants for this position for immigration benefits, including but not limited to assisting with obtaining work permission for F-1 students, H-1B professionals, O-1 workers, TN workers, E-3 workers, among other immigration statuses. Applicants must be currently authorized to work in the United States on a full-time basis.

Huntington is an Equal Opportunity Employer.

Tobacco-Free Hiring Practice: Visit Huntington's Career Web Site for more details.