Customer Experience Banker

Huntington National Bank; Cranberry Township (Butler County); On-site; USD 36,000 - 54,000; Full time

Job summary

Huntington National Bank is seeking a Customer Experience Banker to serve walk-in customers as a Financial Concierge, helping them identify goals and recommend deposit, loan, and other banking products.

You will process transactions accurately, educate customers on bank services and technology, and proactively grow relationships through a disciplined sales process, referrals, and cross-selling opportunities.

Qualifications

• High School Diploma or GED and minimum of 1 year customer service or military service in an administration, contracting, civil affairs, or similar role or a Bachelor’s Degree.
• Background check requirements including fingerprinting as required by NMLS regulations.

Responsibilities

• Providing excellent customer service and effectively resolving customer issues.
• Being proficient in understanding and educating customers on consumer deposit products and consumer lending.
• Proactively identifying opportunities to grow customer relationships through a disciplined sales process, new customer follow-up program, outbound calling, and sourcing referrals from customers and partners.
• Educating and referring customers to other areas of the bank to deepen relationships and build a strong partnership.
• Adhering to all operational, security, risk and regulatory policies and procedures.
• Demonstrating acumen in sales, customer service, relationship management, banking, consumer lending, business banking, business lending, communication and presentation.
• Other duties as assigned.

Skills

Customer service

Sales

Relationship building

Communication

Tech-savvy

Education

High School Diploma or GED

Bachelor’s Degree

Tools

Mobile banking

Online banking

Job description

Summary

Our branch banking roles offer a welcoming and inclusive team environment where you are empowered every day to help our customers achieve their financial goals. Our branch colleagues have an opportunity to share ideas and voice opinions that directly impact our customers, our bank, and our communities for the better. As a Customer Experience Banker, you are a Financial Concierge for our walk‑in customers. You are responsible for retaining and growing consumer and business customer relationships by proactively identifying financial goals and needs and recommending appropriate deposit, loan and other banking products and services. You will process customer transactions accurately and efficiently in order to provide exemplary customer service while educating customers on bank products, services and technology.

Duties and Responsibilities

• Providing excellent customer service and effectively resolving customer issues.
• Being proficient in understanding and educating customers on consumer deposit products and consumer lending.
• Proactively identifying opportunities to grow customer relationships through a disciplined sales process, new customer follow‑up program, outbound calling, and sourcing referrals from customers and partners.
• Educating and referring customers to other areas of the bank to deepen relationships and build a strong partnership.
• Adhering to all operational, security, risk and regulatory policies and procedures.
• Demonstrating acumen in sales, customer service, relationship management, banking, consumer lending, business banking, business lending, communication and presentation.
• Other duties as assigned.

Basic Qualifications

• High School Diploma or GED and minimum of 1 year customer service or military service in an administration, contracting, civil affairs, or similar role or a Bachelor’s Degree.
• Background check requirements including fingerprinting as required by NMLS regulations.

Preferred Qualifications

• 1 year or more in customer service in banking, financial services or goal‑driven retail sales.
• Cash handling skills.
• Comfort with technology such as mobile services and online banking services.

Exempt Status: No (eligible for overtime pay)

Workplace Type: Office. Certain positions outside our branch network may be eligible for a flexible work arrangement, combining in‑office and work‑from‑home options.

Huntington is an Equal Opportunity Employer.

Tobacco‑Free Hiring Practice: Visit Huntington's Career Web Site for more details.