Customer Experience Banker

Huntington Bancshares, Inc.; Clinton Charter Township (MI); On-site; USD 42,000 - 58,000; Full time

Job summary

Huntington Bancshares, Inc. is seeking a Customer Experience Banker to serve walk-in clients as a Financial Concierge. You will retain and grow consumer and business relationships by proactively identifying financial goals and needs and recommending deposit, loan, and other banking solutions.

You will process transactions accurately and educate customers on bank services and technology. The role emphasizes customer service, relationship management, and cross-selling within a friendly, inclusive

Qualifications

• High School Diploma or GED required or Bachelor's Degree.
• Background check incl. fingerprints per NMLS rules.
• Experience in customer service and sales is preferred.

Responsibilities

• Provide excellent customer service and resolve issues promptly.
• Educate customers on deposit, loan, and banking products.
• Identify opportunities to deepen relationships through a disciplined sales process.
• Refer customers to other bank areas to expand partnerships.
• Adhere to bank policies, security, and regulatory requirements.
• Demonstrate strong communication and presentation skills.

Skills

Customer service

Sales

Technology literacy

Education

High School Diploma or GED

Bachelor's Degree

Tools

NMLS background check

Job description

Description

Summary:

Our branch banking roles offer a welcoming and inclusive team environment where you are empowered every day to help our customers achieve their financial goals. Our branch colleagues have an opportunity to share ideas and voice opinions that directly impact our customers, our bank, and our communities for the better. As a Customer Experience Banker, you are a Financial Concierge for our walk-in customers. You are responsible for retaining and growing consumer and business customer relationships by proactively identifying financial goals and needs and recommending appropriate deposit, loan and other banking products and services. You will process customer transactions accurately and efficiently in order to provide exemplary customer service while educating customers on bank products, services and technology.

Duties and Responsibilities:

• Providing excellent customer service and effectively resolving customer issues.
• Being proficient in understanding and educating customers on consumer deposit products and consumer lending.
• Proactively identifying opportunities to grow customer relationships through a disciplined sales process, new customer follow-up program, outbound calling, and sourcing referrals from customers and partners.
• Educating and referring customers to other areas of the bank to deepen relationships and build a strong partnership.
• Adhering to all operational, security, risk and regulatory policies and procedures.
• Demonstrating acumen in sales, customer service, relationship management, banking, consumer lending, business banking, business lending, communication and presentation.
• Other duties as assigned.

Basic Qualifications:

• High School Diploma or GED and minimum of 1 year customer service or military service in an administration, contracting, civil affairs, or similar role or a Bachelor's Degree.
• Licenses: This position will be subject to additional background check requirements including being required to provide fingerprints as required by NMLS regulations.

Preferred Qualifications:

• 1 year or more in customer service in banking, financial services or goal driven retail sales.
• Cash handling skills.
• Comfort with technology such as mobile services and online banking services.

Exempt Status:

Exempt Status: (Yes= not eligible for overtime pay) (No= eligible for overtime pay)

Workplace Type:

Office

Our Approach to Office Workplace Type

Certain positions outside our branch network may be eligible for a flexible work arrangement. We’re combining the best of both worlds: in‑office and work from home. Our approach enables our teams to deepen connections, maintain a strong community, and do their best work. Remote roles will also have the opportunity to come together in our offices for moments that matter. Specific work arrangements will be provided by the hiring team.

Huntington will not sponsor applicants for this position for immigration benefits, including but not limited to assisting with obtaining work permission for F‑1 students, H‑1B professionals, O‑1 workers, TN workers, E‑3 workers, among other immigration statuses. Applicants must be currently authorized to work in the United States on a full-time basis.

Huntington is an Equal Opportunity Employer.

Tobacco-Free Hiring Practice: Visit Huntington's Career Web Site for more details.