Customer Experience Banker

Huntington National Bank; Brookside (CO); Hybrid; USD 42,000 - 62,000; Full time

Job summary

Huntington National Bank is seeking a Customer Experience Banker to serve walk-in customers and manage consumer and business relationships. You will educate customers on deposit and lending products, process transactions accurately, and proactively identify opportunities to grow relationships through consultative selling.

The role emphasizes excellent service, adherence to policies, and effective communication. Flexibility for office-based roles and potential hybrid arrangements is noted.

Qualifications

• High School Diploma or Bachelor's Degree required or preferred.
• 1 year customer service in banking, financial services or goal-driven retail sales.

Responsibilities

• Provide excellent customer service and resolve customer issues effectively.
• Educate customers on consumer deposits and consumer lending products.
• Proactively identify opportunities to grow customer relationships through a disciplined sales process and referrals.
• Educate and refer customers to other areas of the bank to deepen relationships.
• Adhere to operational, security, risk and regulatory policies and procedures.
• Demonstrate sales, customer service, relationship management and banking knowledge.

Skills

Customer service

Banking products knowledge

Relationship management

Sales process

Communication skills

Education

High School Diploma

Bachelor's Degree

Job description

Description

A Customer Experience Banker is a Financial Concierge for our walk-in customers. You are responsible for retaining and growing consumer and business customer relationships by proactively identifying financial goals and needs and recommending appropriate deposit, loan and other banking products and services. You will process customer transactions accurately and efficiently in order to provide exemplary customer service while educating customers on bank products, services and technology.

Your responsibilities include:

• Providing excellent customer service and effectively resolving customer issues.
• Being proficient in understanding and educating customers on consumer deposit products and consumer lending.
• Proactively identifying opportunities to grow customer relationships through a disciplined sales process, new customer follow-up program, outbound calling, and sourcing referrals from customers and partners.
• Educating and referring customers to other areas of the bank to deepen relationships and build a strong partnership.
• Adhering to all operational, security, risk and regulatory policies and procedures.
• Demonstrating acumen in sales, customer service, relationship management, banking, consumer lending, business banking, business lending, communication and presentation.

Required Qualifications:

• High School Diploma
• 1 year customer service in banking, financial services or goal driven retail sales. Can include military service in an administration, contracting, civil affairs, or similar role

OR

• Bachelor’s Degree

Preferred Qualifications:

• Career minded individuals that want to join an organization where they can gain experience and build a career. Huntington provides career paths and development plans to get you where you want to go
• Bachelor’s Degree
• Cash handling skills preferred but not required
• Comfort with technology such as mobile services and online banking services is a plus

Exempt Status: (Yes= not eligible for overtime pay) ( No = eligible for overtime pay)

No

Workplace Type:

Office

Our Approach to Office Workplace Type

Certain positions outside our branch network may be eligible for a flexible work arrangement. We’re combining the best of both worlds: in-office and work from home. Our approach enables our teams to deepen connections, maintain a strong community, and do their best work. Remote roles will also have the opportunity to come together in our offices for moments that matter. Specific work arrangements will be provided by the hiring team.

Huntington will not sponsor applicants for this position for immigration benefits, including but not limited to assisting with obtaining work permission for F-1 students, H-1B professionals, O-1 workers, TN workers, E-3 workers, among other immigration statuses. Applicants must be currently authorized to work in the United States on a full-time basis.

Huntington is an Equal Opportunity Employer.

Tobacco-Free Hiring Practice: Visit Huntington’s Career Web Site for more details.