Remote Banking Concierge & Relationship Builder

Huntington National Bank; Aliquippa (Beaver County); On-site; USD 40,000 - 60,000; Full time

Job summary

Huntington National Bank seeks a Customer Experience Banker to act as a financial concierge for walk-in customers. You will retain and grow consumer and business relationships by identifying goals and recommending deposits, loans and other banking products and services.

You will process transactions accurately, educate customers on bank services and technology, and maintain compliance with policies while delivering top-tier service.

Qualifications

• High school diploma or bachelor's degree required.
• At least 1 year in customer service, preferably banking or financial services.
• Strong sales orientation with ability to build relationships.

Responsibilities

• Provide excellent customer service and resolve issues.
• Educate customers on deposits and consumer lending.
• Identify opportunities to grow relationships through a disciplined sales process.
• Refer customers to other areas of the bank to deepen relationships.
• Adhere to policies, risk and regulatory requirements.

Skills

Customer service

Sales

Relationship mgmt

Communication

Education

High School Diploma

Bachelor's Degree

Tools

Online banking

Mobile banking

Job description

Description

A Customer Experience Banker is a Financial Concierge for our walk-in customers. You are responsible for retaining and growing consumer and business customer relationships by proactively identifying financial goals and needs and recommending appropriate deposit, loan and other banking products and services. You will process customer transactions accurately and efficiently in order to provide exemplary customer service while educating customers on bank products, services and technology.

Description

A Customer Experience Banker is a Financial Concierge for our walk-in customers. You are responsible for retaining and growing consumer and business customer relationships by proactively identifying financial goals and needs and recommending appropriate deposit, loan and other banking products and services. You will process customer transactions accurately and efficiently in order to provide exemplary customer service while educating customers on bank products, services and technology.

Your Responsibilities Include

• Providing excellent customer service and effectively resolving customer issues.
• Being proficient in understanding and educating customers on consumer deposit products and consumer lending.
• Proactively identifying opportunities to grow customer relationships through a disciplined sales process, new customer follow-up program, outbound calling, and sourcing referrals from customers and partners.
• Educating and referring customers to other areas of the bank to deepen relationships and build a strong partnership.
• Adhering to all operational, security, risk and regulatory policies and procedures.
• Demonstrating acumen in sales, customer service, relationship management, banking, consumer lending, business banking, business lending, communication and presentation.
  
  
  

Required Qualifications

• High School Diploma
• 1 year customer service in banking, financial services or goal driven retail sales. Can include military service in an administration, contracting, civil affairs, or similar role
  
  
  

OR

• Bachelor’s Degree
  
  
  

Preferred Qualifications

• Career minded individuals that want to join an organization where they can gain experience and build a career. Huntington provides career paths and development plans to get you where you want to go
• Bachelor's Degree
• Cash handling skills preferred but not required
• Comfort with technology such as mobile services and online banking services is a plus
  
  
  

Exempt Status: (Yes = not eligible for overtime pay) (No = eligible for overtime pay)

No

Workplace Type

Office

Our Approach to Office Workplace Type

Certain positions outside our branch network may be eligible for a flexible work arrangement. We’re combining the best of both worlds: in-office and work from home. Our approach enables our teams to deepen connections, maintain a strong community, and do their best work. Remote roles will also have the opportunity to come together in our offices for moments that matter. Specific work arrangements will be provided by the hiring team.

Huntington will not sponsor applicants for this position for immigration benefits, including but not limited to assisting with obtaining work permission for F-1 students, H-1B professionals, O-1 workers, TN workers, E-3 workers, among other immigration statuses. Applicants must be currently authorized to work in the United States on a full-time basis.

Huntington is an Equal Opportunity Employer.

Tobacco-Free Hiring Practice: Visit Huntington's Career Web Site for more details.

Note to Agency Recruiters: Huntington will not pay a fee for any placement resulting from the receipt of an unsolicited resume. All unsolicited resumes sent to any Huntington colleagues, directly or indirectly, will be considered Huntington property. Recruiting agencies must have a valid, written and fully executed Master Service Agreement and Statement of Work for consideration.