Customer Experience Associate, Pathway

Robinhood; Denver City (TX); On-site; USD 28,000 - 41,000; Full time

Benefits offered by this job

Health insurance

401(k) matching

Equity ownership

Lifestyle wallet

Life & disability insurance

Fertility benefits

Mental health benefits

Paid time off & holidays

Catered meals & events

Job summary

Robinhood is building an elite team focused on democratizing finance. The CXR Pathway Program is a paid, 26-week training program that pairs licensing study with hands-on customer support work.

You’ll study for the SIE, Series 7 and Series 63 while supporting customers via chat, email, and phone, with an opportunity to become a Registered Representative. You’ll train in a fast-paced, high-expectation environment, with in-person onboarding in Denver or Westlake, TX, and ongoing in-person

Qualifications

• Bachelor’s degree or experience working in the financial services industry is preferred.
• Ready to demonstrate commitment and resilience over 26 weeks to achieve licensing and proficiency.
• Excellent written and verbal communication skills to support customers through multiple channels.

Responsibilities

• Support customers across chat, email and phone.
• Participate in Licensing and on-the-job training.
• Learn and become a Registered Representative through the licensing program.
• Deliver an outstanding customer experience and act as the voice of the customer.
• Collaborate with the team to improve customer experience and processes.

Skills

Customer support

Written communication

Verbal communication

Fast learner

Self-starter

Education

Bachelor’s degree or experience in financial services

FINRA SIE license (preferred)

Job description

Join us in building the future of finance.

Our mission is to democratize finance for all. An estimated $124 trillion of assets will be inherited by younger generations in the next two decades. The largest transfer of wealth in human history. If you’re ready to be at the epicenter of this historic cultural and financial shift, keep reading.

About the team + role

We are building an elite team, applying frontier technologies to the world's biggest financial problems. We're looking for bold thinkers. Sharp problem-solvers. Builders who are wired to make an impact. the company isn't a place for complacency, it's where ambitious people do the best work of their careers. We're a high-performing, fast-moving team with ethics at the center of everything we do. Expectations are high, and so are the rewards.

The CXR Pathway Program is a paid program that launches your career in financial services. You'll be paid while you study for your SIE, Series 7 and Series 63 licenses and learn the job through hands-on, on-the-job training. You'll build foundational knowledge and confidence alongside your cohort, and finish the program ready to become a registered broker (Registered Representative).

Learn by doing, from day one. While you study, you'll be on the job supporting customers across chat, email and phone, with needs ranging from simple to complex. We demonstrate insane customer focus, and you'll learn what that looks like in practice.

As a member of this team, you'll be the company's voice and will use exceptional empathy and product expertise to ensure our users feel understood and valued. Your job is not only to help our customers, but to help us learn as a company from each interaction, so that we can make our customers' experience using our products as seamless as possible.

This application is for our early talent with an anticipated start date in January 2027. We are looking for recent graduates who have customer-facing experience and are interested in becoming a Registered Representative through the company's licensing and training program.

Location: This role is based in our Denver, CO, and Westlake, TX offices, with in-person attendance expected 5 days per week during the 6-month onboarding period. After onboarding, in-person attendance is expected at least 3 days a week.

At the company, we believe in the power of in-person work to accelerate progress, spark innovation, and strengthen community. Our office experience is intentional, energizing, and designed to fully support high-performing teams.

What you’ll do

• CXR Pathway Program Outline

• Introduction to Licensing (with paid study time)

• Foundational Training & Proficiency

• Completion of Licensing

• Registered Representative Training & Proficiency

• Team Alignment & Production, which will include the following:

• Delivering an outstanding customer experience for customers through chat, email, and phone channels

• Driving continuous improvement to delight customers by acting as the voice of the customer by identifying and communicating improved ways to serve our customers

• Growing your financial services expertise as you develop proficiency in a range financial concepts

What you bring

• Self-starter and ambitious learner who is comfortable with a fast-paced, evolving customer support landscape and embraces skill development through coaching, feedback, and goal setting

• Bachelor’s degree or experience working in the financial services industry is preferred

• Ready to demonstrate commitment and resilience over 26 weeks to achieve both licensing completion and Registered Representative proficiency

• Able to exercise independent thought and judgment, adapt to new tasks, and able to prioritize tasks in a multi-task environment

• Excellent written and verbal communication skills with a passion to support customers through various channels

• Effectiveness and willingness to adapt to customer experience delivery through phone and written channels

• Ability to quickly defuse customer anxiety through exceptional customer service skills

• Schedule flexibility as we evolve to meet the growing demands of our customers (future shift assignment may include evenings and weekend hours)

• Existing FINRA SIE license is preferred

• Experience working in a customer support environment is preferred

What we offer

• Challenging, high-impact work to grow your career

• Performance driven compensation with multipliers for outsized impact, bonus programs, equity ownership, and 401(k) matching

• Best in class benefits to fuel your work, including 100% paid health insurance for employees with 90% coverage for dependents

• Lifestyle wallet - a highly flexible benefits spending account for wellness, learning, and more

• Employer-paid life & disability insurance, fertility benefits, and mental health benefits

• Time off to recharge including company holidays, paid time off, sick time, parental leave, and more!

• Exceptional office experience with catered meals, events, and comfortable workspaces.

Base pay for the successful applicant will depend on a variety of job-related factors, which may include education, training, experience, location, business needs, or market demands. The expected hourly