Customer Experience Associate, Pathway

Robinhood; Westlake (OH); Híbrido; USD 30 000 - 32 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Health insurance

401(k) matching

Paid holidays and time off

Flexible benefits wallet

Resumo da oferta

Robinhood is hiring for the CXR Pathway Program, an entry‑level role designed to launch your career in financial services. You’ll study for SIE, Series 7, and Series 63 while supporting customers across chat, email, and phone, becoming a Registered Representative through hands-on training.

Role includes in-person work at Denver, CO and Westlake, TX offices during onboarding, with ongoing attendance required. Strong customer focus is essential.

Qualificações

• Self-starter and ambitious learner in a fast-paced customer support landscape.
• Bachelor’s degree or experience in financial services is preferred.
• Ready to commit to 26 weeks to achieve licensing and Registered Representative proficiency.
• Strong written and verbal communication to support customers across channels.

Responsabilidades

• Deliver outstanding customer experience through chat, email, and phone channels.
• Support customers while learning licensing processes and on-the-job training.
• Contribute to product knowledge by sharing feedback from customer interactions.

Conhecimentos

Self-starter

Financial services experience

Licensing readiness

Excellent communication

Adaptive to fast-paced environment

Independent judgment

Formação académica

Bachelor’s degree

Descrição da oferta de emprego

Join us in building the future of finance.

Our mission is to democratize finance for all. An estimated $124 trillion of assets will be inherited by younger generations in the next two decades. The largest transfer of wealth in human history. If you’re ready to be at the epicenter of this historic cultural and financial shift, keep reading.

About the team + role

We are building an elite team, applying frontier technologies to the world's biggest financial problems. We're looking for bold thinkers. Sharp problem-solvers. Builders who are wired to make an impact. Robinhood isn't a place for complacency, it's where ambitious people do the best work of their careers. We're a high-performing, fast-moving team with ethics at the center of everything we do. Expectations are high, and so are the rewards.

The CXR Pathway Program is a paid program that launches your career in financial services. You'll be paid while you study for your SIE, Series 7 and Series 63 licenses and learn the job through hands‑on, on‑the‑job training. You'll build foundational knowledge and confidence alongside your cohort, and finish the program ready to become a registered broker (Registered Representative).

Learn by doing, from day one. While you study, you'll be on the job supporting customers across chat, email and phone, with needs ranging from simple to complex. We demonstrate insane customer focus, and you'll learn what that looks like in practice.

As a member of this team, you'll be the company's voice and will use exceptional empathy and product expertise to ensure our users feel understood and valued. Your job is not only to help our customers, but to help us learn as a company from each interaction, so that we can make our customers' experience using our products as seamless as possible.

This application is for our early talent with an anticipated start date in January 2027. We are looking for recent graduates who have customer‑facing experience and are interested in becoming a Registered Representative through Robinhood's licensing and training program.

Location: This role is based in our Denver, CO, and Westlake, TX offices, with in‑person attendance expected 5 days per week during the 6‑month onboarding period. After onboarding, in‑person attendance is expected at least 3 days a week.

At Robinhood, we believe in the power of in‑person work to accelerate progress, spark innovation, and strengthen community. Our office experience is intentional, energizing, and designed to fully support high‑performing teams.

What you’ll do

• CXR Pathway Program Outline
• Introduction to Licensing (with paid study time)
• Foundational Training & Proficiency
• Completion of Licensing
• Registered Representative Training & Proficiency
• Team Alignment & Production, which will include the following:
• Delivering an outstanding customer experience for customers through chat, email, and phone channels
• Driving continuous improvement to delight customers by acting as the voice of the customer by identifying and communicating improved ways to serve our customers
• Growing your financial services expertise as you develop proficiency in a range financial concepts

What you bring

• Self‑starter and ambitious learner who is comfortable with a fast‑paced, evolving customer support landscape and embraces skill development through coaching, feedback, and goal setting
• Bachelor’s degree or experience working in the financial services industry is preferred
• Ready to demonstrate commitment and resilience over 26 weeks to achieve both licensing completion and Registered Representative proficiency
• Able to exercise independent thought and judgment, adapt to new tasks, and able to prioritize tasks in a multi‑task environment
• Excellent written and verbal communication skills with a passion to support customers through various channels
• Effectiveness and willingness to adapt to customer experience delivery through phone and written channels
• Ability to quickly defuse customer anxiety through exceptional customer service skills
• Schedule flexibility as we evolve to meet the growing demands of our customers (future shift assignment may include evenings and weekend hours)
• Existing FINRA SIE license is preferred
• Experience working in a customer support environment is preferred

What we offer

• Challenging, high‑impact work to grow your career
• Performance driven compensation with multipliers for outsized impact, bonus programs, equity ownership, and 401(k) matching
• Top Tier benefits to fuel your work, including 100% paid health insurance for employees with 90% coverage for dependents
• Lifestyle wallet - a highly flexible benefits spending account for wellness, learning, and more
• Employer‑paid life & disability insurance, fertility benefits, and mental health benefits
• Time off to recharge including company holidays, paid time off, sick time, parental leave, and more!
• Exceptional office experience with catered meals, events, and comfortable workspaces.
• Access to the Robinhood Employee Fund that gives eligible US employees the opportunity to invest in a private employee fund that provides exposure to Robinhood Ventures funds.
• Access to the best AI tools on the market and continuous AI skill‑building for every employee, technical or not.

Base pay for the successful applicant will depend on a variety of job‑related factors, which may include education, training, experience, location, business needs, or market demands. The expected hourly range for this role is based on the location where the work will be performed and is aligned to one of 2 compensation zones. This role is also eligible to participate in a Robinhood bonus plan.

Zone 2 (Denver, CO; Westlake, TX; Chicago, IL)

$23.10 — $23.10 USD

Zone 3 (Lake Mary, FL; Clearwater, FL; Gainesville, FL)

$22.05 — $22.05 USD

AI Usage Disclosure: Robinhood uses artificial intelligence (AI) tools to support parts of our recruiting process. These tools enhance the efficiency and consistency of our hiring process; however, all hiring decisions are made by our hiring teams.

Robinhood provides equal opportunity for all applicants, offers reasonable accommodations upon request, and complies with applicable equal employment and privacy laws. Inclusion is built into how we hire and work—welcoming different backgrounds, perspectives, and experiences so everyone can do their best. Please review the Privacy Policy for your country of application.