Customer Experience Associate (Part-Time)

Kavsports; Buffalo (NY); On-site; USD 26,174 - 33,062; Part time

Job summary

A growing company in customer support is looking for a part-time Customer Experience Associate in Buffalo, NY. The role involves managing customer communication and daily operations, ensuring excellent support from pre-order to delivery. Candidates should have strong communication skills, a proactive mindset, and experience with customer support tools like Gorgias and Shopify. The pay range is $19 - $24 per hour.

Qualifications

• Strong communication skills to manage customer interactions.
• Ability to handle multiple tasks and work with different teams.
• Experience using customer support tools is preferred.

Responsibilities

• Support daily operations of the Customer Experience team.
• Manage customer communication through the order lifecycle.
• Handle correspondence during complex situations.

Skills

Excellent written and verbal communication skills

Ability to manage multiple priorities

Experience with customer support tools

Highly detail-oriented and organized

Proactive mindset

Tools

Gorgias

Shopify

Job description

Overview

Customer Experience Associate at KAV (Part-Time)

We’re looking for a proactive, detail-oriented Customer Experience Associate to support our growing team in Buffalo, NY. In this role, you’ll help manage day-to-day CX operations and ensure that every customer receives excellent support from pre-order through delivery. You’ll work closely with our production and marketing teams and contribute to improving workflows as we scale.

Responsibilities

• Support the Customer Experience (CX) team in daily operations, collaborating with production and marketing to maintain smooth workflows.
• Manage customer communication throughout the entire order lifecycle, providing support during the custom fit process.
• Help to handle customer correspondence during complex situations such as supply shortages, production delays, or new product launches.
• Help to design and implement automated processes to reduce manual tasks and enable scalable growth.

Expectations

• Excellent written and verbal communication skills
• Ability to manage multiple priorities and communicate with cross-functional teams
• Experience with customer support tools (we use Gorgias and Shopify)
• Highly detail-oriented and organized
• Proactive mindset
• Located in Buffalo, NY with the ability to meet with team members in person 1-2x weekly

Hours & Compensation

This is an hourly role with flexible scheduling. Estimated 15 hours per week, with potential for growth based on performance and evolving business needs. Pay Range: $19 - $24/hr