Customer Experience Associate

Power Utility Products Company, Inc. (PUPCO); Worcester (MA); On-site; USD 35,000 - 55,000; Full time

Job summary

An established industry player is seeking a Customer Experience Associate to enhance customer service and sales support. This entry-level role offers a unique opportunity to learn about the business and its products while developing skills in customer interaction and sales processes. As part of a collaborative team, you will manage customer inquiries, assist with quotes and orders, and contribute to improving customer satisfaction. If you're eager to grow and make a difference in a supportive environment, this position is perfect for you.

Qualifications

• Associate degree or relevant experience required.
• Comfortable with technology and proficient in MS Office tools.

Responsibilities

• Provide customer service support to customers and the Sales Team.
• Manage the Book of Business with the Sales team.

Skills

Effective communication

Interpersonal skills

Problem-solving

Time management

Customer satisfaction drive

Education

Associate degree

Relevant experience

Tools

MS Word

MS Excel

MS PowerPoint

MS Teams

ERP systems (NetSuite)

Job description

Join to apply for the Customer Experience Associate role at Power Utility Products Company, Inc. (PUPCO).

This position focuses on customer service and sales support, providing an opportunity to learn about the business, products, and customers. There will be opportunities for progressive development into operational, fulfillment, and customer support responsibilities based on performance.

Responsibilities

1. Provide customer service support to customers and the Sales Team.
2. Share information about the organization’s products and services with customers.
3. Enter quotes, sales orders, and maintain open orders to support the Sales Team.
4. Manage the “Book of Business” with the Sales team.
5. Balance workload among the Customer Experience Team and collaborate across departments.
6. Perform other duties as assigned.

Knowledge, Skills, and Abilities

1. Effective communication and interpersonal skills.
2. Interest in learning about the business and assisting customers.
3. Ability to solve problems and manage time effectively.
4. Competitive drive to improve customer satisfaction.

Education and Experience

1. Associate degree or relevant experience.
2. Comfortable with technology; proficient in MS Word, Excel, PowerPoint, Teams, etc.
3. Experience with ERP systems, preferably NetSuite.

Working Conditions

1. Prolonged periods of sitting and working on a computer.
2. Ability to lift up to 15 pounds.

Seniority Level

Entry level

Employment Type

Full-time

Industry

Construction