Customer Experience Associate

Weis Markets, Inc.; Randolph Township (NJ); On-site; USD 30,000 - 40,000; Full time

Job summary

A leading company in the retail sector is seeking a Customer Experience Associate to enhance customer satisfaction through effective service and operational support. This role involves greeting customers, handling transactions, and maintaining store standards. No prior experience is necessary, making it an excellent opportunity for those looking to start their career in retail.

Qualifications

• No prior experience is required.
• Must be able to perform essential duties satisfactorily.

Responsibilities

• Greet customers and resolve concerns promptly.
• Operate cash register and ensure transaction accuracy.
• Maintain cleanliness and sanitation in the department.

Skills

Customer Service

Communication

Education

High School Diploma or GED

Job description

Looking for a company that treats associates with respect, understanding, and appreciation? Looking for a company that is passionate about teamwork and the growth of its associates and communities? That's WEIS!

Location Address:

148 Center Grove Road

Job Description:

ESSENTIAL DUTIES AND RESPONSIBILITIES

The Customer Experience Associate is responsible for the following duties, in addition to other tasks as assigned:

1. Greet customers with a smile, answer questions, and resolve concerns promptly in a polite and professional manner. Follow company policies related to customer check-out to enhance satisfaction.
2. Operate front-end scanning equipment and cash register, performing all related check-out procedures efficiently, including bagging merchandise and placing items in customers' carts.
3. Ensure transaction accuracy, charging customers correctly for all items and collecting appropriate funds, including cash, checks, electronic payments, and coupons. Follow security measures and cash drawer procedures to prevent overages or shortages. Comply with store and legal guidelines for selling tobacco and alcohol.
4. Stay informed about weekly ads, promotions, and store layout to assist customers effectively.
5. Maintain cleanliness and sanitation in the department by following cleaning schedules and guidelines, ensuring work areas, equipment, counters, and display cases meet health and OSHA standards. Properly dispose of trash.
6. Support the smooth operation of the department and store by cooperating with co-workers and supervisors. Continuously seek to improve job performance.
7. Utilize all company-provided Personal Protective Equipment (PPE), such as cut-resistant gloves, safety cutters, and sponsored footwear.
8. Assist in other departments as needed.

SUPERVISORY RESPONSIBILITIES

This position currently does not have supervisory responsibilities.

QUALIFICATION REQUIREMENTS

To perform this role successfully, the associate must be able to perform each essential duty satisfactorily, with or without accommodations. The following are the knowledge, skills, and abilities required:

Completed or in progress of a High School Diploma or GED. No prior experience is required.

Weis Markets is an Equal Opportunity Employer. We do not discriminate based on age, sex, sexual orientation, race, color, religion, familial status, ethnicity, national origin, citizenship, disability, marital status, military or veteran status, or other protected classes under applicable laws. Reasonable accommodations are available for applicants with disabilities under the Americans with Disabilities Act and relevant laws.