Customer Experience Associate

Shamrock Foods Company; Commerce City (CO); On-site; USD 32,000 - 37,000; Full time

Job summary

Shamrock Foods Company in Commerce City, CO is seeking a detail-oriented Customer Experience Associate to manage orders, support sales and production teams, and deliver accurate, white-glove service.

You will enter and modify orders, coordinate with Sales and Scheduling, monitor inventory, and report issues with urgency while maintaining strong cross-functional communication and a customer-first mindset. Some weekend availability may be required.

Qualifications

• 2+ years of experience in customer service, sales operations, or order management (manufacturing or foodservice preferred).
• Excellent written and verbal communication skills.
• Ability to manage multiple priorities in a dynamic environment.
• Experience working with production or fulfillment teams.

Responsibilities

• Accurately enter and manage sales orders for stock-at-foods program in alignment with production schedules.
• Process order modifications and substitutions with Sales Representatives.
• Proactively communicate product outages and alternative solutions.
• Partner daily with Production and Scheduling for order feasibility and timely fulfillment.
• Liaise with QA and Sales on high visibility accounts to track issues to resolution.
• Run and distribute key sales and inventory reports as assigned.
• Research and verify inventory availability and provide actionable insights to internal teams.
• Serve as a liaison between customer-facing and operational teams, ensuring clear, timely communication.

Skills

Customer service

Sales operations

Order management

ERP navigation

Excel

Communication

Tools

Microsoft D365

Job description

Locations

Showing 1 location Colorado Meat Co 5199 Ivy Street Commerce City, CO 80022, USA

• Customer Care
• Full-Time
• Requisition #: CUSTO011526
• Supervisor : Tawny Graves

Description

Starting compensation: $23-$27 per hour (depending on experience) Shift Days: Sunday to Thursday Shift Hours:7:30 am-4:30 pm

Note: Flexibility to work occasional Fridays as business needs require.

Shamrock anticipates closing the application window for this job opportunity on or before December 31, 2026

We are seeking a highly attentive, detail-oriented Customer Experience Associate to join our fast-paced team at a leading meat manufacturer. This role is vital in ensuring exceptional service across our sales, production, and operations teams. The ideal candidate will be passionate about accuracy, cross-functional communication, and providing white-glove service to both internal stakeholders and external customers.

• Accurately enter and manage sales orders for our stock-at-foods program in alignment with production schedules.
• Process order modifications and substitutions in collaboration with Sales Representatives.
• Proactively communicate product outages and alternative solutions.
• Partner daily with Production and Scheduling to ensure order feasibility and timely fulfillment.
• Work closely with the Center of the Plate Specialist Team to ensure key customer program needs are met.
• Liaise with QA and Sales on high visibility "Orange Dot" customer accounts to ensure service issues are prioritized and tracked to resolution.
• Run and distribute key sales and inventory reports as assigned.
• Research and verify inventory availability and communicate actionable insights to internal teams.
• Serve as a liaison between the customer-facing teams and operational teams, ensuring communication is clear, timely, and solutions-oriented.
• Maintain a customer-first mindset, anticipating needs and resolving issues with urgency and professionalism.
• Regular and reliable attendance.
• Other duties assigned

Qualifications:

• 2+ years’ experience in customer service, sales operations, or order management role (manufacturing or foodservice industry preferred).
• Strong organizational skills and meticulous attention to detail.
• Comfortable navigating ERP and order management systems (Microsoft D365 is a plus).
• Excellent written and verbal communication skills.
• Ability to manage multiple priorities and pivot in a dynamic environment.
• Proficient in Microsoft Excel and reporting tools.
• Positive, team-oriented mindset with a solution-driven approach.
• Experience working with production or fulfillment teams.
• Knowledge of protein or perishable product handling.
• Ability to think critically and act with urgency in high-pressure situations.
• Flexibility in a dynamic work environment, including working on weekends and holidays.

Corporate Summary

At Shamrock Foods Company, people come first – our associates, our customers, and the families we serve across the nation. A privately-held, family-owned and -operated Forbes 500 company, Shamrock is an innovator in the food industry and has been since being founded in Arizona in 1922.

Our Mission

At Shamrock Foods Company, we live by our founding family’s motto to "treat associates like family and customers like friends."