Customer Experience Associate

Maid Sailors Cleaning Service; New York (NY); On-site; USD 35,000 - 45,000; Full time

Job summary

A leading cleaning service in New York City is seeking a Customer Experience Associate to be the first point of contact for clients. This role involves delivering exceptional service through various communication channels and addressing customer inquiries effectively. Ideal candidates are articulate communicators, adaptable, and proficient in multitasking. Join a team that values ownership and continuous improvement in customer experience.

Qualifications

• Effective communicator, articulate in both written and spoken forms.
• Capable of typing at least 50 words per minute with accuracy.

Responsibilities

• Deliver exceptional customer service through phone, email, text, and live chat.
• Support clients and cleaning staff by swiftly identifying and addressing customer needs.

Skills

Communication

Multitasking

Adaptability

Job description

Join to apply for the Customer Experience Associate role at Maid Sailors Cleaning Service.

5 months ago Be among the first 25 applicants.

About Maid Sailors

Maid Sailors is a top-rated residential cleaning service in New York City. Our goal is to provide an effortless cleaning experience to our clients. We aim to change the perception that cleaning is a luxury by offering services that are easy to find, affordable, of exceptional quality, and delivered by trusted, reliable, and professional individuals.

About Your Role

As a Client Experience Associate, you are the customer's first impression of Maid Sailors, providing expert knowledge of our brand and services for their home cleaning needs. You must communicate clearly over the phone, relay pricing information, and answer customer inquiries via chat and email.

Job Responsibilities

• Deliver exceptional customer service through phone, email, text, and live chat.
• Master Maid Sailors' services and management systems to serve customers quickly and accurately.
• Support clients and cleaning staff by swiftly identifying and addressing customer needs or issues.
• Contribute to continuous improvement initiatives to enhance every customer's experience.

Who are you?

• A team player who takes ownership of their work.
• An effective communicator, articulate in both written and spoken forms.
• Adaptable to change and able to tailor communication to different audiences.
• Proficient in multitasking and navigating multiple tabs and windows.
• Capable of typing at least 50 words per minute with accuracy.
• Have a reliable internet connection.

Bonus points!

• Ability to speak Spanish or French.
• Knowledge of NYC, Boston, Chicago, or Austin.
• Previous experience in a call center or customer service role.

Seniority level

• Entry level

Employment type

• Full-time

Job function

• Other

Industries

• Hospitality