Customer Experience Associate

The Catalyst Corporation; Illinois; On-site; USD 35,000 - 48,000; Full time

Benefits offered by this job

Paid training

Ongoing coaching

Mentorship

Professional growth opportunities

Job summary

The Catalyst Corporation in Oak Brook, IL is hiring a Customer Experience Associate to join our in-person team. You will engage with customers face-to-face, explain promotions, and help them choose options that fit their needs.

This full-time role combines customer service and sales with paid training and ongoing coaching. Prior experience is helpful but not required as training will equip you to deliver a positive, professional customer experience.

Qualifications

• Excellent communication and interpersonal skills.
• Friendly, professional, customer-focused attitude.
• Comfortable speaking with customers face-to-face.
• Goal-oriented with willingness to learn.
• Strong problem-solving and organizational skills.
• Ability to work independently and in a team.
• Previous customer service or sales experience is helpful but not required.

Responsibilities

• Engage with customers through professional, face-to-face interactions.
• Provide information about client products, services, and promotions.
• Ask questions to understand customer needs.
• Recommend appropriate products or service options.
• Assist customers through the sales and enrollment process.
• Deliver a positive and professional customer experience.
• Build strong customer relationships and brand awareness.
• Work toward individual and team sales and performance goals.
• Participate in ongoing training and professional development.

Skills

Communication skills

Interpersonal skills

Face-to-face selling

Goal-oriented

Problem solving

Team player

Customer service

Job description

The Catalyst Corporation | Oak Brook, IL

Full-Time | Paid Training | W-2 Position | In-Person

The Catalyst Corporation is hiring a motivated and outgoing Customer Experience Associate to join our growing team in the Oak Brook, IL area. This position is ideal for someone who enjoys working with people, providing a positive customer experience, and building hands-on experience in customer service and sales.

As a Customer Experience Associate, you'll work directly with customers in a face-to-face environment, helping introduce client products and services, explain current promotions, answer questions, and assist customers in selecting options that fit their needs.

This role combines customer service, sales, and customer engagement in a fast-paced, team-oriented environment. Previous experience is helpful but not required — paid training and ongoing coaching are provided.

What You'll Do

• Engage with customers through professional, face-to-face interactions
• Provide information about client products, services, and current promotions
• Ask questions to better understand customer needs
• Recommend appropriate products or service options
• Assist interested customers through the sales and enrollment process
• Deliver a positive and professional customer experience
• Build strong customer relationships and brand awareness
• Work toward individual and team sales and performance goals
• Participate in ongoing training and professional development

What We're Looking For

• Strong communication and interpersonal skills
• Friendly, professional, and customer-focused attitude
• Comfortable speaking with customers face-to-face
• Goal-oriented and motivated to learn
• Strong problem-solving and organizational skills
• Ability to work independently and as part of a team
• Previous customer service, retail, sales, or client-facing experience is helpful but not required

What We Offer

• Paid training
• Ongoing coaching and mentorship
• Supportive, team-oriented work environment
• Sales and customer service development
• Opportunities for professional growth and advancement
• This is a full-time, in-person customer experience and sales position in the Oak Brook, IL area.