Customer Experience Associate

Insolation Technology LTD; Houston (TX); On-site; USD 28,929 - 34,440; Full time

Benefits offered by this job

401(k)

Health insurance

On-the-job training

Paid time off

Referral program

Vision insurance

Job summary

A customer service company is seeking a Customer Experience Associate in Houston, Texas. This full-time role involves providing exceptional service and support to customers, utilizing effective communication skills in a fast-paced environment. Candidates should have a high school diploma and prior customer service experience. The position offers competitive hourly pay ranging from $21.00 to $25.00.

Qualifications

• 4+ years of previous customer service experience.
• Ability to maintain calm and polite manner in stressful situations.
• Familiarity with CRM software preferred.

Responsibilities

• Provide extraordinary customer service and support.
• Handle equipment requests and inquiries by telephone.
• Collaborate with call center professionals to improve experience.

Skills

Dependable and punctual

Effective communication skills

Customer-focused motivation

Ability to learn quickly

Experience with CRM software

Friendly demeanor

Attention to detail

Multitasking abilities

Education

High school diploma

Tools

Microsoft Office

Job description

About the job Customer Experience Associate

Customer Experience Associate

Do you love listening to and helping others with immediate solutions and enjoyable customer experiences? Are you a tenacious problem-solver committed to enhancing customer service?

Our team in Insolation Technology LTDCustomer Center would love to meet you!

As a Customer experience associatefor a fast-growing company with significant career advancement opportunities, you would help bring to life our mission, values and commitment to Client-focused culture and service.

Key job responsibilities:

You’ll be a part of our growing Communications Team to help create a positive customer experience that supports our business expansion and showcase US as an employer and vendor of choice. You’ll work directly with managers, customers, and clients.

A day in the life

• Provide extraordinary customer service and customer experience, listening intently to their needs and responding promptly and professionally to customers, equipment requests and inquiries by telephone and other channels
• Enter data for the quick dispatch and documentation of the partners needs using our company website
• Dispatch and communicate the partners needs to our branches accurately and in a timely manner
• Establish and maintain a rapport with customers by working to anticipate their needs and share concerns with supervisors
• De-escalate situations involving frustrated customers, listening and offering patient assistance and support
• Collaborate with other call center professionals to improve customer service and experience
• Participate in regular professional development trainings and maintain updated knowledge of all equipment, services, and policies
• Additional duties as assigned by the Call Center Manager

About US:

As a company, and as individuals, we value honesty, openness, personal excellence. We are committed to each and every customer we provide our services to Large or Small. We hold ourselves accountable to our customers, partners, employees, shareholders by honoring our commitments, providing results and striving to be in the industry. It is our mission to provide our customers with the best possible experience when utilizing our offerings, day by day it is our intention to continue to be a leader and an online provider that our customers can depend upon and trust.

Qualifications:

• Dependable and punctual record of attendance with intrinsic customer-focused motivation
• Friendly, positive demeanor showing patience, empathy, and clear understanding of professional boundaries with clients and colleagues
• An ability to learn quickly, multi-task, and utilize effective communication skills
• Flexible and adaptable with a positive disposition to changes in a fast-paced environment
• Ability to listen patiently and explain concepts in a clear, simple manner to customers
• Ability to maintain a calm and polite manner in stressful situations
• Understand and exceed Key Performance Indicators set by the Call Center Manager
• Familiarity and ability to use Microsoft Office (Outlook, Word, Excel, Teams)
• Ability to quickly learn and apply new technologies and processes
• Excellent attention to details and fast typing skills
• Familiarity with customer-relationship management (CRM) software programs preferred

Education and Experience

• 4+ year of previous customer service experience
• High school diploma

Job Type: Full-time

Pay: $21.00 - $25.00 per hour

• 401(k)
• Health insurance
• On-the-job training
• Paid time off
• Referral program
• Vision insurance
• 1 year

Weekly day range:

• Monday to Friday
• Weekend availability

Education:

• High school or equivalent (Preferred)

Experience:

• Call Center: 1 year (Preferred)
• Multitasking/Fast Paced environment: 1 year (Preferred)