Customer Experience Associate

Weis Markets, Inc.; Charlotte Hall (MD); On-site; USD 21,000 - 30,000; Part time

Benefits offered by this job

Employee discount programs

Health insurance options

Job summary

Weis Markets, Inc. in Maryland's Charlotte Hall area is hiring a store associate to support front-end checkout, customer service, and daily operations. You will greet customers, handle transactions, and help ensure accurate pricing and promotions are applied across purchases.

No prior experience is required, though a High School Diploma or GED is preferred. The role includes sanitation duties, teamwork, and potential benefits eligibility.

Qualifications

• High School Diploma or GED completed or in progress.
• No prior experience required.
• Ability to communicate effectively with customers.

Responsibilities

• Greet customers and resolve questions in a polite, professional manner.
• Identify and fulfill customer orders in a timely fashion.
• Operate POS front-end equipment and register; bag merchandise.
• Contact customers by phone to address questions or concerns.
• Maintain knowledge of weekly ads and store promotions.
• Ensure accurate checkout and proper funds handling, per policy.
• Maintain sanitation and cleanliness per schedules and guidelines.
• Cooperate with team members and support cross-department needs.
• Follow PPE usage and safety guidelines; assist in other departments if needed.

Skills

Customer service

Cash handling

Communication

Attention to detail

Education

High School Diploma or GED

Tools

POS system

Cash register

Scanner

Job description

Location Address:

30015 Three Notch Road

Job Description:

ESSENTIAL DUTIES AND RESPONSIBILITIES

The Associate is responsible for the functions below, in addition to other duties as assigned:

• Smiles and greets customers, answers customer questions, and helps resolve customer concerns promptly in a polite and professional manner. Follows company policies relating to customer check out to increase customer satisfaction.
• Is responsible for identifying and shopping customer orders in a timely fashion to ensure the customer receives and accurate and fresh order every time.
• Operates Front End scanning equipment and register, performs all related check out procedures including properly bagging merchandise efficiently and placing merchandise in customer’s cart.
• Must contact customers by phone to address any questions or concerns.
• Operates console and picker devices to ensure accuracy.
• Maintains knowledge of weekly ads, marketing promotions and store layout to answer customer questions.
• Maintains accuracy during the transaction, ensuring the customer is charged for all items and appropriate funds are collected, including cash, checks, electronic payment and coupons. Maintains proper security measures and cash drawer accounting procedures avoiding overages and/or shortages. Follows all store and legal guidelines regarding sale of tobacco and alcohol.
• Responsible for general sanitation in the department. Follows cleaning schedules and department guidelines to ensure that work areas, equipment, counters, display cases, etc are well maintained, clean and meet all health and OSHA requirements. Disposes of trash properly.
• Ensures smooth function to department and store by cooperating with co-workers and superiors. Responsible for continuously improving job performance.
• Responsible for the utilization of all company provided Personal Protected Equipment (PPE). Including but not limited to cut resistant gloves, safety cutters, company sponsored footwear, etc.
• May also be called upon to assist in another departments.

SUPERVISORY RESPONSIBILITIES

This position currently has no supervisory responsibilities.

QUALIFICATION REQUIREMENTS

To perform this job successfully, the associate must be able to perform each essential duty satisfactorily with or without an accommodation. The requirements listed below are representative of the knowledge, skills, and/or responsibilities required:

Completed or working towards a High School Diploma or General Education Degree (GED). No prior experience required.

RATE OF PAY AND BENEFITS

The hourly pay for this position starts at $15.00 and is up to $22.00.

Weis Markets offers a competitive salary with access to a variety of benefits and resources such as minimum essential coverage (MEC) Plan includes 100% in-network coverage for all preventative care services required by the Affordable Care Act (ACA), and have two supplemental medical plan options, the Advantage and Elite plans, dental, vision, short term disability, term life and AD&D, and voluntary insurance such as hospital indemnity, critical illness, 401(k) retirement savings plans, scholarship program and associate discount programs, auto and home insurance, employee assistance program, pet insurance, purchasing power and paid time off and sick pay provided the eligibility and criteria specific to the position is met.

Weis Markets is an Equal Opportunity Employer:Weis Markets is committed to a policy of Equal Employment Opportunity and will not discriminate against an applicant or employee on the basis of actual or perceived age, sex, sexual orientation, race, color, creed, religion, familial status, ethnicity, national origin, citizenship, disability, marital status, military or veteran status, or any other legally recognized protected basis under federal, state or local laws, regulations or ordinances. Applicants with a disability may be entitled to a reasonable accommodation under terms of the Americans with Disabilities Act and certain state or local laws. A reasonable accommodation is a change in the ways things are normally done which will ensure an equal employment opportunity without imposing undue hardship on Weis Markets.