Customer Experience Associate

weis; Frederick (MD); On-site; USD 21,000 - 30,000; Full time

Job summary

Weis Markets in Frederick, Maryland is seeking a front-end associate to greet customers, answer questions and resolve concerns promptly, always following store policies to boost satisfaction.

You will operate the cash register and front-end scanning equipment, bag merchandise, and ensure accurate checkout with proper handling of cash, coupons and payments. The role emphasizes sanitation, safety, teamwork, and occasional support in other departments.

Qualifications

• Education and/or experience completed or working towards a High School Diploma or GED.
• No prior experience required.

Responsibilities

• Greet customers, answer questions and resolve concerns promptly.
• Operate front-end scanning equipment and cash register; bag merchandise.
• Ensure accurate transactions and proper money handling including cash, checks and coupons.
• Maintain sanitation and health/OSHA compliance; cooperate with team members.

Skills

Customer service

Cash handling

POS system operation

Teamwork

Education

High School Diploma or GED

Tools

POS system

Cash register

Job description

Location Address: 6093 Spring Ridge Parkway

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Smiles and greets customers, answers customer questions and helps resolve customer concerns promptly, in a polite and professional manner. Follows company policies relating to customer check out to increase customer satisfaction.
• Operates front end scanning equipment and cash register. Performs all related check out procedures including properly and efficiently bagging merchandise and placing merchandise in customer's cart.
• Maintains accuracy during the transaction, ensuring the customer is charged for all items and appropriate funds are collected, including cash, checks, electronic payment and coupons. Maintains proper security measures and cash drawer accounting procedures, avoiding overages and/or shortages. Follows all store and legal guidelines regarding sale of tobacco and alcohol.
• Maintains knowledge of weekly ads, marketing promotions and store layout to answer customer questions.
• Responsible for general sanitation in the department. Follows cleaning schedules and department guidelines to ensure that work areas, equipment, counters, display cases, etc. are well maintained, clean and meet all health and OSHA requirements. Disposes of trash properly.
• Ensures smooth function of department and store by cooperating with co-workers and supervisors. Responsible to continuously improve job performance.
• Responsible for utilization of all company provided Personal Protected Equipment (PPE). Including but not limited to cut resistant gloves, safety cutters, company sponsored footwear, etc.
• May also be called upon to assist in other departments.

SUPERVISORY RESPONSIBILITIES

This position currently has no supervisory responsibilities.

QUALIFICATION REQUIREMENTS

To perform this job successfully, the associate must be able to perform each essential duty satisfactorily with or without an accommodation. The requirements listed below are representative of the knowledge, skills, and/or abilities required:

Education and/or experience completed or working towards a High School Diploma or General Education Degree (GED). No prior experience required.

RATE OF PAY AND BENEFITS

The hourly pay for this position starts at $15.00/hr and is up to $22.00/hr.

Weis Markets offers a competitive salary with access to a variety of benefits and resources such as minimum essential coverage (MEC) Plan includes 100% in-network coverage for all preventative care services required by the Affordable Care Act (ACA), and have two supplemental medical plan options, the Advantage and Elite plans, dental, vision, short term disability, term life and AD&D, and voluntary insurance such as hospital indemnity, critical illness, 401(k) assistance program, pet insurance, purchasing power and paid time off and sick pay provided the eligibility and criteria specific to the position is met. retirement savings plans, scholarship program and associate discount programs, auto and home insurance.

Weis Markets is an Equal Opportunity Employer: Weis Markets is committed to a policy of Equal Employment Opportunity and will not discriminate against an applicant or employee on the basis of actual or perceived age, sex, sexual orientation, race, color, creed, religion, familial status, ethnicity, national origin, citizenship, disability, marital status, military or veteran status, or any other legally recognized protected basis under federal, state or local laws, regulations or ordinances. Applicants with a disability may be entitled to a reasonable accommodation under terms of the Americans with Disabilities Act and certain state or local laws. A reasonable accommodation is a change in the ways things are normally done which will ensure an equal employment opportunity without imposing undue hardship on Weis Markets.