Customer Experience Associate

Weis Markets; Berwick (Columbia County); On-site; USD 25,000 - 36,000; Full time

Job summary

Weis Markets is hiring a Customer Experience Associate in the United States. The role focuses on greeting customers, answering questions, and resolving concerns promptly with a professional demeanor.

Responsibilities include operating front-end scanning equipment, bagging merchandise, and ensuring accurate transactions while following all store policies, health, and safety regulations. The position may require assistance in other departments as needed.

Qualifications

• Education and/or experience completed or working towards a High School Diploma or General Education Degree (GED).
• No prior experience required.

Responsibilities

• Greets customers, answers questions, and helps resolve concerns promptly in a polite and professional manner.
• Operates front-end scanning equipment and cash register; bags merchandise and places items in the cart.
• Maintains transaction accuracy and ensures correct charges with cash, checks, electronic payments, and coupons; follows security and cash drawer procedures.
• Follows store policies regarding tobacco and alcohol sales.
• Keeps knowledge of weekly ads and promotions to answer customer questions.
• Maintains department sanitation; follows cleaning schedules; ensures health and OSHA compliance; disposes of trash properly.
• Uses provided PPE (gloves, cutters, footwear) as required.
• May assist in other departments as needed.

Skills

Customer service

Cash handling

POS operation

Education

High School Diploma or GED

Tools

Cash register

POS system

Job description

Location

1105 Chestnut Street

Job Description

The Customer Experience Associate is responsible for the functions below, in addition to other duties as assigned:

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Smiles and greets customers, answers customer questions and helps resolve customer concerns promptly, in a polite and professional manner. Follows company policies relating to customer check out to increase customer satisfaction.
• Operates front end scanning equipment and cash register. Performs all related check out procedures including properly and efficiently bagging merchandise and placing merchandise in customer’s cart.
• Maintains accuracy during the transaction, ensuring the customer is charged for all items and appropriate funds are collected, including cash, checks, electronic payment and coupons. Maintains proper security measures and cash drawer accounting procedures, avoiding overages and/or shortages. Follows all store and legal guidelines regarding sale of tobacco and alcohol.
• Maintains knowledge of weekly ads, marketing promotions and store layout to answer customer questions.
• Responsible for general sanitation in the department. Follows cleaning schedules and department guidelines to ensure that work areas, equipment, counters, display cases, etc. are well maintained, clean and meet all health and OSHA requirements. Disposes of trash properly.
• Ensures smooth function of department and store by cooperating with co‑workers and supervisors. Responsible to continuously improve job performance.
• Responsible for utilization of all company provided Personal Protected Equipment (PPE). Including but not limited to cut resistant gloves, safety cutters, company sponsored footwear, etc.
• May also be called upon to assist in other departments.

Supervisory Responsibilities

This position currently has no supervisory responsibilities.

Qualification Requirements

To perform this job successfully, the associate must be able to perform each essential duty satisfactorily with or without an accommodation. The requirements listed below are representative of the knowledge, skills, and/or abilities required:

Education and/or experience completed or working towards a High School Diploma or General Education Degree (GED). No prior experience required.

Equal Opportunity Employer

Weis Markets is an Equal Opportunity Employer: Weis Markets is committed to a policy of Equal Employment Opportunity and will not discriminate against an applicant or employee on the basis of actual or perceived age, sex, sexual orientation, race, color, creed, religion, familial status, ethnicity, national origin, citizenship, disability, marital status, military or veteran status, or any other legally recognized protected basis under federal, state or local laws, regulations or ordinances. Applicants with a disability may be entitled to a reasonable accommodation under terms of the Americans with Disabilities Act and certain state or local laws. A reasonable accommodation is a change in the ways things are normally done which will ensure an equal employment opportunity without imposing undue hardship on Weis Markets.