Customer Experience Associate

RacFit Properties, LLC; Buda (TX); On-site; USD 60,000 - 80,000; Part time

Job summary

RacFit Properties is hiring a Customer Experience Associate for their new community center in Buda, Texas. The role involves providing exceptional customer service, assisting with check-ins and inquiries, and promoting events. Ideal candidates are friendly, motivated, and passionate about health and wellness.

Benefits

Performance-based bonuses

Health and wellness benefits

Complimentary membership

Discounts on RacFit programs

Professional development opportunities

Qualifications

• Strong communication and interpersonal skills.
• Previous customer service or front desk experience is a plus.
• Basic computer skills.

Responsibilities

• Greet members and guests with a friendly attitude.
• Assist with member check-ins and inquiries.
• Promote upcoming health club events.

Skills

Communication

Interpersonal skills

Multitasking

Customer service

Tools

Membership management systems

Job description

RacFit is an exciting new tennis, pickleball, fitness, and social community center opening in Buda, Texas, in July 2025. Our mission is to create a vibrant, inclusive, and health-focused community for members of all ages. We are seeking an enthusiastic and friendly individual to join our team as a Customer Experience Associate. In this customer-facing role, you will be the first point of contact for members and guests, providing a warm, welcoming atmosphere while ensuring a smooth and positive experience upon arrival. Your responsibilities will include assisting with check-ins, answering general inquiries, and promoting a friendly environment that encourages wellness and community engagement.

Job Title: Customer Experience Associate
Location: RacFit – Buda, Texas
Reports To: Ownership Team
Position Type: Part-Time

Key Responsibilities:

• Greet all members and guests with a positive, friendly attitude as they enter the health club.
• Assist with member check-ins and provide accurate information regarding membership policies, amenities, and available services.
• Answer phone calls, emails, and in-person inquiries regarding club hours, classes, and special events.
• Monitor member access, ensuring safety and compliance with health club policies.
• Promote upcoming health club events, promotions, and programs to enhance member engagement.
• Ensure that the front desk area is clean, organized, and stocked with necessary materials.
• Assist with new member orientations and tours of the facility.
• Report any member concerns or facility issues to management promptly.
• Collaborate with other team members to maintain a positive, high-energy atmosphere throughout the health club.
• Assist in maintaining a safe and welcoming environment for all members.
• Assist with inventory control
• Folding and stocking towels throughout facility
• Complete daily task list and or closing checklist

Qualifications:

• Strong communication and interpersonal skills.
• Friendly, approachable, and professional demeanor.
• Previous customer service or front desk experience is a plus.
• Ability to multitask and work effectively in a fast-paced environment.
• Basic computer skills (familiarity with membership management systems is a plus).
• Passion for health, wellness, and fitness is preferred.
• Scheduling flexibility including willingness to work primarily weekends and occasional holidays
• Ability to string racquets is a plus

Physical Requirements:

• Ability to stand for extended periods of time.
• Ability to move around the facility and assist members as needed.
• Light lifting of promotional materials or equipment may be required.
• Competitive salary commensurate with experience.
• Performance-based bonuses and incentives.
• Health and wellness benefits.
• Complimentary membership and discounts on RacFit programs.
• Professional development and growth opportunities.

If you’re a friendly and motivated individual who enjoys working with people in a health-focused environment, we’d love to meet you! Apply today to join our vibrant team at RacFit.

To Apply:
Interested candidates should submit a resume and cover letter detailing their qualifications and passion for fitness to: [e-mail] .isque.