Customer Experience Associate

Birge & Held; Athens (GA); On-site; USD 60,000 - 80,000; Full time

Job summary

Ein dynamisches Unternehmen sucht einen Customer Experience Associate, der leidenschaftlich für Kundenservice ist. In dieser Rolle werden Sie Beziehungen aufbauen, die Bedürfnisse der Kunden verstehen und Lösungen anbieten, um die Zufriedenheit der Bewohner sicherzustellen. Sie werden in einem kollaborativen Umfeld arbeiten, das Innovation und Wachstum fördert. Diese Position bietet Ihnen die Möglichkeit, einen echten Einfluss auf die Gemeinschaft zu haben und Teil eines engagierten Teams zu sein. Wenn Sie eine proaktive Einstellung und starke Kommunikationsfähigkeiten mitbringen, könnte dies die perfekte Gelegenheit für Sie sein.

Benefits

Wettbewerbsfähige Bezahlung

Bonussystem

Renten- und Versicherungsleistungen

Bezahlte Feiertage und Freizeit

Besondere Tage wie Ihr Geburtstag

Qualifications

• Mindestens 1 Jahr Erfahrung in einer kundenorientierten Rolle.
• Kenntnisse über LIHTC und Fair Housing Vorschriften bevorzugt.

Responsibilities

• Proaktive Beziehungspflege zu Interessenten und Unterstützung bei Veranstaltungen.
• Verwaltung von Daten und Erstellung von Leistungsberichten.

Skills

Kundenservice

Interpersonelle Fähigkeiten

Verbal und schriftlich Kommunikation

Datenmanagement

Education

High School Diploma oder gleichwertig

Tools

Onesite

Yardi

MS Office

CRM-Tools

Job description

Join us as a Customer Experience Associate at Birge & Held

Apply now for the Customer Experience Associate role at Birge & Held.

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Salary range is provided by Birge & Held. Your actual pay will depend on your skills and experience — discuss with your recruiter for more details.

Base pay range

$16.80/hr - $19.00/hr

Location

Athens Flats - Athens, GA
192 Unit Multi-Family Residential Community

About Us

At Birge & Held, we believe in creating a dynamic work environment where employees are passionate about their roles. We are dedicated to energizing the multifamily housing industry. Our core values—Passion for People, Leadership at Every Level, and Always Learning & Innovating—drive us to fulfill our purpose: “Investing in Communities to Transform Lives.”

Position Overview

The Customer Experience Associate – Affordable is key in providing exceptional service to residents and prospects. Responsibilities include building relationships, understanding client needs, resolving issues, and collaborating across teams to ensure smooth operations. Success is measured through KPIs and quarterly goals.

Key Responsibilities

1. Relationship Building: Engage proactively with prospects, assist with inquiries, and support resident events to foster community.
2. Understanding Needs: Conduct assessments to match prospects with suitable units, understanding funding sources, features, and amenities.
3. Resident Resolution: Address concerns promptly, troubleshoot minor issues, and ensure resident satisfaction.
4. Data Management: Keep accurate records in property management software and prepare performance reports.
5. Daily Tasks: Handle administrative duties, support community initiatives, and adhere to operational procedures.

Qualifications

• Passion for customer service and strong interpersonal skills.
• Excellent verbal and written communication.
• At least 1 year in a customer-facing role.
• Familiarity with LIHTC and Fair Housing regulations preferred.
• Proficient in property management software (Onesite, Yardi, etc.), MS Office, and CRM tools.
• Professionalism, discretion, and a proactive mindset.
• High school diploma or equivalent required.

What We Offer

• Competitive pay, bonuses, retirement, and insurance benefits.
• Collaborative and progressive work environment.
• Paid holidays, time off, and special days like your birthday.
• Opportunities for growth and impact in a thriving organization.

Birge & Held is an Equal Opportunity Employer committed to diversity and inclusion.