Customer Experience Associate - FT

Avis Budget Group; Philadelphia (Philadelphia County); On-site; USD 60,000 - 80,000; Full time

Job summary

Join a dynamic team at a forward-thinking company, where you will engage with customers in an outdoor setting, ensuring their satisfaction and loyalty. This role empowers you to resolve complaints creatively while maintaining detailed records to improve service performance. Enjoy a supportive culture that values your contributions and offers comprehensive benefits, including medical insurance and retirement plans. If you thrive in a fast-paced environment and are eager to make a positive impact, this opportunity is perfect for you.

Benefits

Paid time off

Medical and dental insurance

Flexible spending account

Retirement benefits (401k)

Employee discounts on car rentals

Qualifications

• High School Diploma or equivalent required.
• 6 months retail customer service experience is a bonus.

Responsibilities

• Operate in different parts of the rental or return process outdoors.
• Address and resolve customer complaints using company guidelines.

Skills

Customer Service Skills

Verbal Communication

Written Communication

Microsoft Office (Excel)

Problem-Solving

Active Listening

Education

High School Diploma or equivalent

Tools

Microsoft Office Suite

Job description

$15.00/hour

Immediately hiring! If the idea of spending the day a sitting behind a desk in a call center or working as a cashier in a retail store leaves you feeling bored, join our driven high-energy Avis Budget Group enterprise.

What You’ll Do:

This is an outdoor combination role operating in different parts of the rental or return process on our airport lots, where you will be empowered to immediately address and resolve customer complaints pursuant to Company guidelines, using your knowledge of Company policies, empathy and creativity to foster customer satisfaction and customer loyalty. You also will assist in improving customer service performance by maintaining records of interactions, resolutions and escalations to help identify trends and collaborate with leadership to improve processes.

Perks You’ll Get:

• Bi-weekly hourly wage (New York and Puerto Rico: weekly wage)
• On the job training
• Paid time off
• Medical, dental and other insurance
• Flexible spending account opportunity to contribute up to $270 as a tax-free benefit for public transportation or parking expenses
• Retirement benefits (401k)
• Employee discounts, including discounted car rental and discounted prices on the purchase of Avis/Budget cars

* Above perks may vary based on full-time/part-time status and location

What We’re Looking For:

• High School Diploma (or equivalent)
• Valid Driver’s License
• Proficient in Microsoft Office suite of applications, especially Excel
• Strong verbal and written communication skills, including excellent active listening skills
• Strong customer service skills, including engaging personality, creative problem-solving and attention to detail
• Willingness to work outdoors
• Flexibility to work all shifts
• Must be able to type, sit, stand, walk or move throughout rental lot and enter/exit vehicles for prolonged periods and drive a variety of vehicles
• Must be 18 years of age and legally authorized to work in the United States

6 months retail customer service experience in a fast-paced environment is a bonus !

Who We Are:

Here at Avis Budget Group, you will be joining a team of 25,000 driven people, performing with purpose. Together, we’re moving the future of transportation forward with our innovative, customer-focused solutions.

Our culture is performance driven, where we encourage and support each other to be at our best through leadership, training, tools, and rewards.

We are proud to make a positive difference to the lives of our colleagues, customers, and communities where we operate.

Avis Budget Group is an Equal Opportunity Employer – Qualified applicants will receive consideration for employment without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran or any other category protected by applicable law.

This advertisement does not constitute a promise or guarantee of employment. This advertisement describes the general nature and level of this position only. Essential functions and responsibilities may change as business needs require. The compensation and benefits information is accurate as of the date of this posting. The Company reserves the right to modify this information at any time, with or without notice, subject to applicable law. This position may be with any affiliate of Avis Budget Group.

Philadelphia Pennsylvania United States of America