Customer Experience Associate

Weis Markets; Allentown (Lehigh County); On-site; USD 60,000 - 80,000; Part time

Job summary

An established industry player is seeking a Customer Experience Associate who is passionate about providing excellent service and enhancing customer satisfaction. In this role, you will engage with customers, assist them with their inquiries, and ensure smooth transactions at the checkout. You'll be part of a team that values respect, teamwork, and community growth, making a positive impact on customers' shopping experiences. If you thrive in a dynamic environment and enjoy working with people, this is the perfect opportunity for you to grow and contribute in a meaningful way.

Qualifications

• Ability to greet and assist customers in a polite manner.
• Knowledge of cash handling and customer service best practices.

Responsibilities

• Greet customers and resolve their concerns promptly.
• Operate cash register and maintain transaction accuracy.
• Ensure cleanliness and safety in the work area.

Skills

Customer Service

Cash Handling

Communication

Teamwork

Education

High School Diploma or GED

Job description

Customer Experience Associate page is loaded

Customer Experience Associate

Apply locations Allentown, PA time type Part time posted on Posted Yesterday job requisition id JR25961

Looking for a company that treats associates with respect, understanding, and appreciation? Looking for a company that is passionate about teamwork and the growth of its associates and communities? That's WEIS!

Location Address: 1500 N. Cedar Crest Blvd

Job Description:

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Smiles and greets customers, answers customer questions and helps resolve customer concerns promptly, in a polite and professional manner. Follows company policies relating to customer check out to increase customer satisfaction.
• Operates front end scanning equipment and cash register. Performs all related check out procedures including properly and efficiently bagging merchandise and placing merchandise in customer’s cart.
• Maintains accuracy during the transaction, ensuring the customer is charged for all items and appropriate funds are collected, including cash, checks, electronic payment and coupons. Maintains proper security measures and cash drawer accounting procedures, avoiding overages and/or shortages. Follows all store and legal guidelines regarding sale of tobacco and alcohol.
• Maintains knowledge of weekly ads, marketing promotions and store layout to answer customer questions.
• Responsible for general sanitation in the department. Follows cleaning schedules and department guidelines to ensure that work areas, equipment, counters, display cases, etc. are well maintained, clean and meet all health and OSHA requirements. Disposes of trash properly.
• Ensures smooth function of department and store by cooperating with co-workers and supervisors. Responsible to continuously improve job performance.
• Responsible for utilization of all company provided Personal Protective Equipment (PPE), including but not limited to cut resistant gloves, safety cutters, company sponsored footwear, etc.
• May also be called upon to assist in other departments.

SUPERVISORY RESPONSIBILITIES

This position currently has no supervisory responsibilities.

QUALIFICATION REQUIREMENTS

To perform this job successfully, the associate must be able to perform each essential duty satisfactorily with or without an accommodation. The requirements listed below are representative of the knowledge, skills, and/or abilities required:

Education and/or experience completed or working towards a High School Diploma or General Education Degree (GED). No prior experience required.

Weis Markets is an Equal Opportunity Employer: Weis Markets is committed to a policy of Equal Employment Opportunity and will not discriminate against an applicant or employee on the basis of actual or perceived age, sex, sexual orientation, race, color, creed, religion, familial status, ethnicity, national origin, citizenship, disability, marital status, military or veteran status, or any other legally recognized protected basis under federal, state or local laws, regulations or ordinances. Applicants with a disability may be entitled to a reasonable accommodation under terms of the Americans with Disabilities Act and certain state or local laws. A reasonable accommodation is a change in the ways things are normally done which will ensure an equal employment opportunity without imposing undue hardship on Weis Markets.