Customer Experience Agent

Cirkul; Tampa (FL); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Competitive salary

Generous benefits and 401k match

Employee discounts on products

New office with great amenities

Opportunity to work in a hypergrowth company

Job summary

A dynamic beverage company based in Florida is seeking a Customer Experience Agent. In this role, you will be the first point of contact for customers, addressing inquiries via email, phone, and chat. Key responsibilities include troubleshooting issues quickly, mastering the internal management system, and providing a high-quality customer experience. Candidates should have 1-3 years of customer-facing experience and exceptional communication skills. Competitive salary and generous benefits are offered, with a focus on employee satisfaction and growth.

Qualifications

• 1–3 years experience in a customer-facing role.
• Comfortable with multiple communication channels.
• Ecommerce or Direct-to-Consumer experience is preferred.

Responsibilities

• Troubleshoot customer questions quickly and efficiently.
• Master internal management system for customer support.
• Optimize each customer’s experience creatively.
• Provide high-quality customer service.
• Communicate clearly with customers.
• Deliver exceptional service in all interactions.

Skills

Exceptional communication skills

Strong typing and computer skills

Adaptability to brand tone of voice

Education

Associate's Degree

Tools

Gorgias

Shopify

Shipstation

Job description

About Cirkul

What is Cirkul? Cirkul is a rapidly growing company on a mission to transform how beverages are developed, distributed, and enjoyed. It’s a new way to hydrate—so much so that 96% of customers say they drink more water with Cirkul! With over 150 flavor options available without sugar or calories, Cirkul provides customers with a fully customizable, reusable water bottle and cartridge system. Since 2018, millions have dropped sugary soda and energy drinks, and turned up their plain boring water with Cirkul! A full range of products is available at DrinkCirkul.com, and Cirkul is also sold by Amazon, Costco, Walmart, Kroger, and grocery stores nationwide.

Role Overview

As a Customer Experience Agent for Cirkul, you will be the first point of contact with customers and will engage with them via email, phone, and chat, answering questions about Cirkul products and representing our mission, values, and voice.

Shift

Monday – Friday 9am – 6pm

Responsibilities

• Driving Results: Troubleshoot customer questions, issues, or complaints quickly and efficiently. Work across multiple communication channels (phone, chat room, email) to ensure availability.
• Taking Ownership: Master our internal management system in order to efficiently and effectively help our customers.
• Making Decisions: Think creatively about ways to optimize each customer’s experience.
• Cultivating Relationships: Provide a high-quality customer experience. Relay customer insights to appropriate parties to resolve shipping, quality, or website issues.
• Instilling Trust: Communicate clearly and consistently with customers in a timely manner.
• Customer Focus: Provide “above and beyond” customer service in all interactions.

Background

• 1–3 years experience working in a fast-paced, customer‑facing role
• Comfortable working across multiple communication channels, including phone, email, chat, etc.
• Exceptional communication skills, both written and verbal, with ability to adapt to brand tone of voice
• Strong typing and computer skills
• Ecommerce or Direct‑to‑Consumer experience working with Gorgias, Shopify, or Shipstation is preferred.
• Associate’s Degree preferred

Benefits

• Competitive salary based on experience and market
• Generous benefits, 401k match, and PTO (even insurance for your fur babies!)
• Employee discounts on Cirkul products
• New corporate office space with great amenities
• Opportunity to work with a best‑in‑class team, in a hypergrowth company, taking over the hydration industry
• A culture that rewards results

Other Information

Please note: At this time, we will not provide sponsorship for employment visas. Candidates must be authorized to work in the United States without current or future sponsorship.

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Equal Opportunity Statement

Cirkul, Inc. is an Equal Opportunity Employer. We believe in hiring a diverse workforce and are committed to sustaining an equitable and inclusive, people‑first environment. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability status. If you’d like more information about your EEO rights as an applicant under the law, please download the available EEO is the Law and EEO is the Law Supplement documents.