Customer Experience Advocate

AFA American Fidelity Assurance Company; Oklahoma; Hybrid; USD 50,204 - 77,533; Full time

Job summary

AFA American Fidelity Assurance Company is seeking a customer communications professional in the United States. The role focuses on timely, accurate responses across multiple channels, evaluating complex factors to tailor clear messages for customers.

The position requires strong written and verbal communication, problem solving, and the ability to work in a fast-paced environment while maintaining a positive, customer-centric approach. Bilingual abilities are a plus.

Qualifications

• Excellent verbal and written communication skills with clear articulation.
• Strong interpersonal skills to build and maintain relationships.
• Proficient in organization, time management, and multitasking.

Responsibilities

• Address and respond to multi-channel customer inquiries promptly to retain business and loyalty.
• Provide consult support for complex inquiries and research issues to deliver timely resolutions.
• Maintain adherence to team metrics and schedules while delivering quality customer experiences.

Skills

Verbal communication

Written communication

Interpersonal skills

Time management

Problem solving

Microsoft Office

Spanish (nice-to-have)

Job description

AFA American Fidelity Assurance Company is seeking a customer communications professional in the United States. The role focuses on timely, accurate responses across multiple channels, evaluating complex factors to tailor clear messages for customers.

The position requires strong written and verbal communication, problem solving, and the ability to work in a fast-paced environment while maintaining a positive, customer-centric approach. Bilingual abilities are a plus.