Customer Service Representative – Automotive

Fred Martin Auto Group; Barberton, Norton (OH, VA); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Paid training

Competitive pay

Professional development

Career growth

Supportive team

Employee discounts

Full benefits package

Leading dealership

Job summary

Fred Martin Auto Group in Barberton, OH is seeking a Customer Experience Advisor (CEA). No automotive experience is required; paid training provided to welcome customers and guide them through the vehicle shopping process.

You will work with a Sales Manager and Team Leader to build relationships, demonstrate vehicles, coordinate test drives, and deliver an outstanding delivery experience, with no high-pressure selling required.

Qualifications

• Outstanding customer service and communication skills.
• Friendly, outgoing personality with rapport-building ability.
• Strong organizational skills and attention to detail.
• Willingness to learn dealership software and vehicle features.

Responsibilities

• Greet customers and create a warm first impression.
• Assist showroom customers and learn vehicle needs.
• Respond to inquiries by phone, email, text, chat, and in person.
• Demonstrate vehicle features and coordinate test drives.
• Maintain accurate CRM records and support purchasing process.
• Deliver vehicles and explain features to customers.
• Introduce customers to Service and Speedy Wash Center.
• Attend training on new models and technology.

Skills

Customer service

Communication

Multitasking

Organizational skills

Computer literacy

Valid driver's license

Tools

CRM software

Job description

No Automotive Experience Needed – We Will Train You!

Join Our Team and Help Deliver an Exceptional Car-Buying Experience!

Are you a people person who enjoys helping others and creating memorable customer experiences? We're looking for a Customer Experience Advisor (CEA) to be the friendly face that welcomes customers, guides them through the vehicle shopping process, and ensures they leave excited about their new purchase.

In this role, you'll work closely with a Sales Manager and Team Leader to support the sales process by building relationships with customers, answering questions, demonstrating vehicles, coordinating test drives, and providing an outstanding delivery experience. No high-pressure selling required—the Sales Manager/Team Leader handles closing the sale. Your focus is on delivering exceptional service and creating a seamless, enjoyable customer experience.

No previous automotive experience is required! We provide training and the tools you need to learn our vehicles, processes, and customer experience standards. If you have great customer service skills, a positive attitude, and enjoy helping people, we want to hear from you!

What You'll Do

• Welcome customers to the dealership and provide a warm, professional first impression.
• Assist customers in the showroom and on the lot while learning about their vehicle needs.
• Respond to customer inquiries by phone, email, text, chat, and in person.
• Demonstrate vehicle features, technology, and safety systems.
• Coordinate and conduct test drives according to dealership procedures.
• Maintain accurate customer information in our CRM system.
• Support the Sales Manager and Team Leader throughout the purchasing process.
• Assist with vehicle appraisals and sales documentation.
• Deliver vehicles to customers and ensure they understand all features and technology.
• Introduce customers to our Service Department and Speedy Wash & Lube Center.
• Attend training sessions and stay current on new vehicle models and technology.

What We're Looking For

• Outstanding customer service and communication skills.
• Friendly, outgoing personality with the ability to build rapport quickly.
• Strong organizational skills and attention to detail.
• Comfortable learning and explaining vehicle features and technology.
• Ability to multitask in a fast-paced environment.
• Basic computer skills and willingness to learn dealership software.
• Professional appearance and positive attitude.
• Valid driver's license with a clean driving record.

Why You'll Love Working Here

• No automotive experience required – paid training provided!
• Competitive pay
• Paid training and ongoing professional development
• Opportunities for career growth within the dealership
• Supportive team environment working alongside experienced Sales Managers and Team Leaders
• Employee discounts
• Full benefits package (eligible employees)
• Work with one of the area's leading automotive dealerships

If you enjoy helping people, love working with a team, and want to build a rewarding career in the automotive industry, we'd love to hear from you.

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.