Customer Experience & Accounts Specialist

Jobtailor; Austell (GA); On-site; USD 32,000 - 42,000; Full time

Job summary

Jobtailor in Austell, GA is seeking a customer service representative to handle telephonic and direct customer support, resolve inquiries, and maintain accurate documentation across systems like SAP and ProDiver BI.

You will process orders, address billing inquiries, and assist in account setup while protecting confidential information and supporting sales teams to ensure timely issue resolution.

Qualifications

• High school diploma or GED required.
• 1–3 months related experience and/or training.
• Equivalent combination of education and experience acceptable.
• Knowledge of spreadsheet software (Excel, etc.).
• Knowledge of word processing software.
• Ability to navigate SAP software.
• Familiarity with ProDiver Business Intelligence software.

Responsibilities

• Provides telephonic customer service and assistance.
• Communicates with customers to resolve problems and inquiries.
• Records information and maintains documentation in company systems.
• Researches products, pricing, and account information to support sales.

Skills

Excellent communication

Data entry accuracy

Attention to detail

Teamwork

Education

High school diploma or GED

Tools

SAP

Microsoft Office

ProDiver BI

Job description

Jobtailor in Austell, GA is seeking a customer service representative to handle telephonic and direct customer support, resolve inquiries, and maintain accurate documentation across systems like SAP and ProDiver BI.

You will process orders, address billing inquiries, and assist in account setup while protecting confidential information and supporting sales teams to ensure timely issue resolution.