Customer Experience Account Specialist

interchangegroup; Mount Crawford (VA); On-site; USD 26,000 - 32,000; Full time

Job summary

InterchangeGroup in Mt. Crawford, VA is seeking a Customer Experience Clerk to manage inbound receipts and outbound shipments and to serve as the liaison between Operations and customers. You will process orders in the WMS, verify inventory, and communicate with drivers to ensure timely deliveries.

You will use Microsoft Word, Excel, and Outlook, work with an enterprise-level software package, and assist with billing reconciliation. A high school diploma or GED is required.

Qualifications

• Two years’ experience with an enterprise-level software package.
• Three years’ experience with Microsoft Office (Word, Excel, Outlook).
• Experience with electronic data interchange (EDI) a plus (not required).
• Experience working in a team environment and/or managing team members.

Responsibilities

• Regularly communicate with and respond to customer calls and emails.
• Assist drivers with directions to facility as necessary.
• Receive material into Warehouse Management System (WMS).
• Generate and process orders in the WMS.
• Verifying inventory on-hand is sufficient to fulfill orders and notify customers of shortages.
• Ensure proper rotation of inventory and that the product sent to customers has adequate dates.
• Prioritize, print, distribute, and collect paperwork for the dock to receive or load‑out trucks.
• Reassign inventory as requested by warehouseman.
• Review Bill of Ladings (BOLs) for accuracy and print as requested by warehouseman.
• Scan completed paperwork to customer as required.
• Serve as the point of contact for drivers arriving at facility by issuing drivers paperwork, confirming drivers paperwork and shipment number and confirming appointment time.
• Record and review receipt and shipment/load details in WMS system to ensure accuracy and close out transactions as loads are complete.
• Process and send electronic data interchange (EDI) communication as necessary to customer.
• Organize and file completed paperwork.
• Assist with reconciling inventory and correcting discrepancies.
• Assist operations with researching missing pallets.

Skills

Microsoft Office

Enterprise software experience

EDI familiarity

Teamwork

Education

High school diploma or GED

Tools

Warehouse Management System (WMS)

Job description

Work Hours & Shifts Available:

Day Shift - 5:00 am - 5:00 pm *** Rotating Shift, Work Every other Weekend ***

Night Shift - 5:00 pm - 5:00 am *** Rotating Shift, Work Every other Weekend ***

Night Shift - Monday to Friday - 5:00 pm to 2:00 am

Compensation:

$19.00 to $23.00 / hour (DOE)

Position Overview:

Primary responsibilities involve the administrative, organization and system handling of inbound receipts and outbound shipments. The Individual will communicate directly with the customer and internally with warehouse operations to ensure customer needs are satisfied. This individual will serve as a liaison between our Operations team and the customer.

Location:

Mt. Crawford, VA

Department:

Customer Experience

Reports to:

Customer Experience Supervisor

Duties and Responsibilities:

• Regularly communicate with and respond to customer calls and emails.
• Assist drivers with directions to facility as necessary.
• Receive material into Warehouse Management System (WMS).
• Generate and process orders in the WMS.
• Verifying inventory on-hand is sufficient to fulfill orders and notify customers of shortages.
• Ensure proper rotation of inventory and that the product sent to customers has adequate dates.
• Prioritize, print, distribute, and collect paperwork for the dock to receive or load‑out trucks.
• Reassign inventory as requested by warehouseman.
• Review Bill of Ladings (BOLs) for accuracy and print as requested by warehouseman.
• Scan completed paperwork to customer as required.
• Serve as the point of contact for drivers arriving at facility by issuing drivers paperwork, confirming drivers paperwork and shipment number and confirming appointment time.
• Record and review receipt and shipment/load details in WMS system to ensure accuracy and close out transactions as loads are complete.
• Process and send electronic data interchange (EDI) communication as necessary to customer.
• Organize and file completed paperwork.
• Assist with reconciling inventory and correcting discrepancies.
• Assist operations with researching missing pallets.
• Import/export files to/from Excel to alleviate data entry and for analysis.
• Confirm transaction charges are accurate for the billing process.
• Assisting Supervisor or Manager with mid‑month and month‑end billing reconciliation and invoicing.

Prior Work Related Experience Required:

• A minimum of two years’ experience working with an enterprise-level software package.
• A minimum of three years’ experience with Microsoft Office (Word, Excel, Outlook).
• Experience with electronic data interchange (EDI) a plus (not required).
• Experience working in a team environment and/or managing team members.

Minimum Qualifications Required:

• Education – High school diploma or GED equivalent.
• Organizational – Ability to administer, organize, and file paperwork.
• Communicative – Ability to communicate via email and the telephone effectively and efficiently.
• Computer Literacy – Ability to operate a computer and willingness to learn and utilize InterChange’s warehouse management system software.
• Multi-Tasking Capability – Ability to handle more than one task at a time.

**Pre-employment background check, drug test, and physical are required**