Customer Experience Account Representative

Nutrien; Deerfield (IL); On-site; USD 51,000 - 81,000; Full time

Benefits offered by this job

Purpose-Driven Work

Excellent Benefits

Grow Your Career

Support When it Matters

Strong Culture

Job summary

Nutrien, located in Deerfield, IL, is seeking a Customer Experience Account Representative to manage order-to-cash activities and coordinate with Sales, Transportation and Plant personnel. You will learn Nutrien’s Nutrient products and support multiple accounts with strong data analysis and problem-solving skills.

Ideal candidates have 1–3+ years of related experience, a four-year degree in a relevant field, and proficiency in SAP and Microsoft Office.

Qualifications

• Bachelor’s degree in Agriculture, Business Administration, Supply Chain, Logistics or related four-year degree.
• 1-3+ years of related experience in customer experience.
• Experience in Agriculture, Commodities, Industrial Chemicals is beneficial but not required.
• Excellent problem resolution, analytical and communication skills; ability to exercise independent decision making within established guidelines.
• Proficient in SAP and Microsoft Office products (Excel, PowerPoint, Word).

Responsibilities

• Interact with customers in the areas of order entry, order shipment, and logistics of transactions.
• Learn and understand Nitrogen, Phosphate, and Potassium nutrients and specialty lines.
• Collaborate with Sales, Transportation, Product Management, Supply Chain, and Credit with plants and warehouses to manage order-to-cash activity.
• Coordinate shipments with Sales, customers, agents, forwarders and plant personnel.
• Answer moderate to complex customer inquiries regarding order status, product availability, and shipping documents.
• Provide guidance, mentorship and training as needed.
• Support assigned Sales people regarding daily activity of shared accounts.
• Create and supply documents for quarterly and annual audits.
• Handle outages and load-out notices for plants, terminals, and warehouses.
• Collect and analyze data; generate reports/presentations for management decisions.
• Identify areas of improvement and efficiencies in the Customer Experience team.

Skills

Customer Experience

Problem solving

Analytical skills

Communication

Independent decision making

Interpersonal skills

Team player

Attention to detail

Multitasking

Cultural awareness

Education

Bachelor's degree in Agriculture, Business Administration, Supply Chain, Logistics or related four-year degree

Tools

SAP

Microsoft Office

Excel

PowerPoint

Word

Job description

Job Title: Customer Experience Account Representative

Requisition ID: 33748

Location: Deerfield, IL, USA, 60015

Workplace Type: On-Site

Experience Level: Associate

Job Type: Full Time

Nutrien is a leading provider of crop inputs and services, and our business results make a positive impact on the world. Our purpose, Feeding the Future, is the reason we come to work each day. We're guided by our culture of care and our core values: We put safety first. We act with integrity. We are stronger together. We deliver with excellence.

Through the collective expertise of our nearly 26,000 employees, we operate a world-class network of production, distribution, and ag retail facilities. We efficiently serve growers' needs and strive to provide a more profitable, sustainable, and secure future for all stakeholders. Help us raise the expectation of what an agriculture company can be and grow your career with Nutrien.

What You’ll Do:

• Interact and communicate with customers in the areas of order entry, order shipment, and the logistics of transactions
• Learn and understand our Nitrogen, Phosphate, and Potassium nutrients as well as specialty lines of products in our Agricultural, Industrial, and Feed Divisions
• Collaborate with Sales, Transportation, Product Management, Supply Chain, and Credit along with the plants and warehouses to manage order to cash activity, acknowledging requirements of assigned accounts
• Communicate, strategize and implement the coordination of shipments with Sales, customers, agents, forwarders and plant personnel
• Accurately satisfy moderate and complex customer inquiries regarding order status, product availability, product specifications, shipping documents, product safety, etc
• Provide guidance, mentorship and training on an as needed basis
• Act as a key resource and support role for assigned Sales people regarding the daily activity of shared accounts
• Create, analyze, and supply supporting documents to fulfill quarterly and annual audit process
• Outage and load-out notices for plants, terminals, and warehouses
• Collect and analyze data as well as generate reports and presentations used by management to enable departmental decisions
• Drive and identify areas of improvement and potential efficiencies in the Customer Experience team

What You’ll Bring:

• Bachelor’s degree in Agriculture, Business Administration, Supply Chain, Logistics or related four-year degree
• A passion for Customer Experience with 1-3+ years of related experience
• Experience or background in an Agricultural, Commodities, Industrial Chemicals, is beneficial but not required
• Possess excellent problem resolution and analytical skills along with being able to exercise independent decision making within established guidelines
• Excellent communication skills are essential
• Experience and proficiency in a variety of software programs and applications with an aptitude to learn new systems including SAP and Microsoft Office products particularly Excel, PowerPoint, and Word
• Excellent interpersonal and organizational skills and operate comfortably in a team environment
• High attention to detail and proven ability to work under pressure
• Excellent organizational skills and ability to manage multiple tasks simultaneously and prioritize deliverables
• Solid understanding of customer service processes and procedures and how transactions flow through and report in the various systems
• Must be highly motivated
• Sensitivity to cultural differences and awareness
• Capacity to identify pain points in processes/systems and recommend and implement possible solutions

What You’ll Get:

• Purpose-Driven Work - Make an impact as part of a global team feeding the future and support farmers locally and around the world.
• Excellent Benefits - Comprehensive medical, dental and vision coverage, plus a retirement program with generous employer matching for your future.
• Grow Your Career - Tuition assistance for future education and ongoing learning and training opportunities for career advancement pathways across the organization.
• Support When it Matters - Employee Assistance Programs, inclusive leaves, and paid time for holidays, volunteering, vacation, and wellness.
• Thrive in a Strong Culture - Guided by our core values we put safety first, act with integrity, are stronger together, and deliver with excellence in a collaborative, high-performing environment.

Please note that benefits packages may be different depending on employment status and location.

Compensation & Benefits:

The salary range for this role, in Deerfield, IL location, is between $51,400 - $80,630. While we provide this range as general guidance, several factors are taken into consideration when making compensation decisions including, but not limited to, candidate skill set, experience and training, licensure and certifications, work location, and other business and organizational needs. Actual salary and benefits may differ based upon location.

We provide an attractive benefits package that includes comprehensive medical, dental, vision coverage, and life insurance and well as disability coverage for positions working more than 30 hours per week. In addition, we have a retirement program that encourages our employees to save for the longer term, with generous matching employer contributions. Our benefit package also demonstrates our culture of care with paid vacation, sick days and holidays as well as paid personal and maternity/parental leaves and an Employee and Family Assistance Program. Details of the benefits package will be shared in the application process.

In addition to base pay, this role is also eligible to participate in our annual incentive plan, consistent with the terms of our program(s) where discretionary pay out of awards is reflecting components such as performance of the company and the employee. Details will be discussed through the application process.

This information is provided in compliance with applicable state equal pay and pay equity legislation and is the company's good faith and reasonable estimate of the compensation range and benefits offered for this position. The compensation offered to the successful applicant may vary based on factors including experience, skills, education, location, and other job‑related reasons. Nutrien also makes internal equity a consideration in all pay decisions.

The estimated salary that Indeed, Glassdoor and LinkedIn lists does not represent Nutrien's compensation structure. Nutrien is an equal opportunity employer.We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information, and other legally protected categories.

This job will remain posted until filled. In accordance with Nutrien policies, you will be required to undergo a background check, and may be required to undergo a substance test. While we appreciate all applications we receive, only candidates under consideration will be contacted. Applicants must meet minimum age requirements, as permitted by law.

Our Recruitment Process: Application > Resume Review > Pre-screen/Interview > Offer > Pre-Employment Conditions > Welcome to Nutrien