Medical Clinic Technician

Centerstone; Sarasota, Northern (FL, KY); On-site; USD 21,000 - 29,000; Full time

Benefits offered by this job

Medical, dental, and vision

FSA & HSA

403b with match

PTO & holidays

AD&D Insurance

Life Insurance

Long-Term Disability

Employee Resource Groups

Continuing education

EAP

Job summary

Centerstone is seeking a motivated administrative and clinical support specialist to work in a remote setting for a community or office-based clinic. The role includes triaging refills, handling prior authorizations, and entering documentation into the electronic medical record.

Responsibilities encompass coordinating with providers, maintaining patient records, and ensuring continuity of care. Strong communication, organization, and professionalism are essential for success in this remote

Qualifications

• Hiigh school diploma or GED required.
• Minimum of one-year experience in a health care environment preferred.
• Experience with mental health or substance use concerns preferred.
• Medical Assistant Certification through a national credentialing body required.

Responsibilities

• Completes prior authorizations for medications.
• Enters written documentation into electronic medical records in a timely manner.
• Supports clinic operations including assisting with obtaining medications and providing records to providers.
• Completes monthly logs and coordinates lab samples for providers.
• Maintains linkage with community partners to provide necessary care connections.
• Triage calls from clients and coordinates physician involvement as needed.
• Completes agency trainings required for remote employees to maintain compliance.
• Maintains departmental productivity and performs additional duties as assigned.

Skills

Communication

Office equipment

Customer service

Organization

EMR competency

Interpersonal skills

Accountable

Professionalism

Education

Hiigh school diploma or GED

Medical Assistant Certification

Tools

None

Job description

Centerstone is among the nation’s leading nonprofit behavioral health systems with thousands of employees dedicated to delivering care that changes people’s lives. A dynamic, well-established organization, we offer rewarding opportunities to serve all ages in a variety of settings. Come talk to us about joining the Centerstone team!

JOB DESCRIPTION

Provide administrative and clinical support in a remote setting for a community and/or office-based clinic. Duties can include answering the phones, checking voicemail and fax lines to assist with triaging refills and side effects, and completing prior authorizations.

ESSENTIAL DUTIES & RESPONSIBILITIES

• Completes prior authorizations for medications.
• Enters written documentation into electronic medical record in a timely manner for all services rendered.
• Completes activities necessary to ensure efficient operations of clinic or program, including but not limited to, helping to obtain medications, reviewing and providing medical records to providers, and completing related documentation and authorizations.
• Completes monthly logs, checks and sends client’s lab work to providers, schedule lunches and breakfasts for Med Reps.
• Maintains linkage with community partners to provide necessary linkages.
• Works with Centerstone staff to ensure continuity of care for clients.
• Triage medication and care related calls from clients, families, stakeholders, etc. and coordinates necessary physician involvement.
• Complete all required agency trainings required for remote employees to maintain 100% compliance.
• Maintains departmental productivity expectations.
• Additional training and/or certification may be required based on specific program guidelines.
• Completes all other duties as assigned.

KNOWLEDGE, SKILLS & ABILITIES

• Effectively communicate via written, verbal, in person and virtual methods.
• Use of office equipment such as computers, fax machine and copier.
• Great customer service skills and phone etiquette.
• Good organizational, time management, and communication skills.
• Ability to develop supportive relationships with persons with mental health and substance use disorders while maintaining appropriate therapeutic boundaries.
• Competency with electronic medical records, computer systems, and documentation.
• Strong interpersonal communication skills to collaborate with team members and maintain professionalism.
• Accountable and self-directed with daily job duties.
• Enthusiastic about influencing positive change in our clients’ lives.

QUALIFICATIONS

• Education Level: Hiigh school diploma or GED required.
• Years of Experience: Minimum of one-year experience in a health care environment preferred.
• Experience working with individuals with mental health or substance use concerns preferred.
• Certification/Licensure: Medical Assistant Certification through a national credentialing body required.

PHYSICAL REQUIREMENTS

• Standing – 20%
• Sitting – 80%
• Squatting – Occasional
• Kneeling – Occasional
• Bending – Occasional
• Driving – Occasional
• Lifting (up to 10 lbs) – Occasional

DISCLAIMER

The duties and responsibilities described in this document are not a comprehensive list and additional tasks may be assigned to the employee from time to time, or the scope of the job may change as necessitated by business demands.

TIME TYPE & PAY RANGE

Time Type: Full time Pay Range: $15.00--$21.00

BENEFITS

• Medical, dental, and vision health coverage
• Flexible Spending and Health Savings Accounts
• 403b retirement plan with company match
• Paid time off and ten paid holidays
• AD&D Insurance, Life Insurance, and Long Term Disability (company paid)
• Employee Resource Groups
• Continuing education opportunities
• Employee Assistance Program

Centerstone is an equal opportunity employer. Employment at Centerstone is based solely on a person's merit and qualifications directly related to professional competence. We treat all clients and colleagues with dignity and respect. At Centerstone, we use our values as a guide for what we do. Respect, Expertise, Integrity and Empowerment are at the heart of every interaction at Centerstone, and particularly rooted in our Culture. Our approach to culture is to create an environment that encourages, supports and celebrates the voices and experiences of our employees. We are committed to a culture of empowerment, respect, integrity and expertise that powers our innovation and connects us to each other, our clients and the communities we serve. Centerstone is also committed to a strong culture of quality and safety, celebrating role-models who champion best practices for quality, clinical risk, and patient safety.

Centerstone is a nonprofit health system providing mental health and substance use disorder treatments. Services are available nationally through the operation of outpatient clinics, residential programs, the use of telehealth and an inpatient hospital. Centerstone also features specialized programs for the military community, therapeutic foster care, children’s services and employee assistance programs. Centerstone’s Research Institute provides guidance through research and technology, leveraging the best practices for use in all our communities. Centerstone’s Foundation secures philanthropic resources to support the work and mission of delivering care that changes people’s lives.