Customer Excellence & Sales Support Specialist

Precisional LLC; Dayton (OH); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Medical, Dental, and Vision

401k matching

Paid Time Off

Paid holidays

Disability coverage

Job summary

Spectra Precision, part of the Precisional family, is seeking a Customer Excellence & Sales Support Specialist to strengthen our customer experience across dealers and sales teams. This role serves as the link between customers, sales, and operations, ensuring accurate order processing and timely delivery.

Join a global leader in construction technology and help us qualify leads, improve data quality in CRM/ERP, and build lasting relationships.

Qualifications

• Experience in customer service or sales support roles.
• Strong written and verbal communication skills.
• Ability to prioritize multiple tasks and meet deadlines.
• Excellent attention to detail and organizational skills.
• Experience with CRM and ERP systems.
• Proficiency with Microsoft Office.
• Self-motivated and able to work independently.
• Comfortable making proactive outbound customer calls.

Responsibilities

• Qualifying and routing incoming sales leads
• Analyzing dealer and customer activity to identify opportunities for growth
• Supporting sales representatives with lead follow-up and customer engagement
• Processing customer orders accurately through CRM and ERP systems
• Monitoring order status and coordinating timely delivery
• Maintaining accurate customer and sales data
• Responding to customer inquiries professionally and efficiently
• Building strong relationships with customers and dealer partners
• Collaborating with Sales, Operations, Logistics, and other internal teams to deliver an exceptional customer experience

Skills

Customer service

Sales support

Order management

CRM

ERP systems

Microsoft Office

Strong communication

Multitasking

Attention to detail

Tools

Salesforce

ERP systems

Job description

Description

Help Our Customers Succeed. Help Our Sales Team Win.

At Spectra Precision, we build industry-leading technology that helps construction professionals work more efficiently, accurately, and profitably. As part of the Precisional family of companies, we serve customers around the world with innovative solutions and exceptional support.

We're looking for a highly organized, customer-focused professional to join our growing team as a Customer Excellence & Sales Support Specialist. This role is perfect for someone who enjoys helping customers, supporting sales activities, solving problems, and building strong business relationships.

If you thrive in a fast-paced environment, enjoy working across departments, and take pride in delivering outstanding customer experiences, we'd love to hear from you.

What You'll Do

In this role, you'll be a critical link between our customers, dealers, sales team, and internal operations. Your responsibilities will include:

• Qualifying and routing incoming sales leads
• Analyzing dealer and customer activity to identify opportunities for growth
• Supporting sales representatives with lead follow-up and customer engagement
• Processing customer orders accurately through CRM and ERP systems
• Monitoring order status and coordinating timely delivery
• Maintaining accurate customer and sales data
• Responding to customer inquiries professionally and efficiently
• Building strong relationships with customers and dealer partners
• Collaborating with Sales, Operations, Logistics, and other internal teams to deliver an exceptional customer experience

Benefits

• Medical, Dental, and Vision coverage subsidized by company
• Employer covered term life, short term disability and long-term disability policies
• Employer matching 401k
• Paid Time Off
• Paid holidays

Requirements

What We're Looking For

Required Qualifications

• Experience in customer service, sales support, order management, inside sales, account coordination, or a related role
• Strong communication skills, both written and verbal
• Ability to prioritize multiple tasks and meet deadlines
• Excellent attention to detail and organizational skills
• Experience with CRM and ERP systems
• Proficiency with Microsoft Office
• Self-motivated with the ability to work independently
• Comfortable making proactive outbound customer calls and building business relationships [Spectra Pr...ob Profile | Word]

Preferred Qualifications

• Experience with Salesforce or a similar CRM platform
• Experience supporting dealer or distributor networks
• Background in construction, industrial equipment, manufacturing, or related industries
• Experience with reporting, analytics, or business process improvement
• Continuous improvement mindset and a passion for customer success

Why Join Spectra Precision?

• Work for a recognized global leader in construction technology
• Join a collaborative and supportive team environment
• Develop your customer, sales, and business operations skills
• Gain exposure to sales, operations, logistics, and dealer management
• Build a long-term career within a growing international organization
• Make a direct impact on customer satisfaction and business growth