Customer Excellence Representative - Hybrid - Starting at $23.41

Stryker; Cary (IL); On-site; USD 32,249 - 40,584; Full time

Benefits offered by this job

Health benefits

401(k) plan

Employee stock purchase plan

Job summary

Stryker in Cary, IL is seeking a results-driven Customer Service Associate to provide phone support for inquiries from sales and healthcare professionals, engage professionally, and maintain accurate records. You will assist the Sales Department by answering questions via telephone, email and fax while upholding SOPs.

Required qualifications include 2+ years of experience and a high school diploma; associates or bachelor’s degree preferred.

Qualifications

• 2+ years of customer service experience.
• High school diploma required.
• Ability to work flexible hours to support business needs.
• Associates or Bachelor's Degree preferred.
• Experience with SAP/ERP software preferred.

Responsibilities

• Provide phone support for inquiries from sales and healthcare professionals.
• Engage, interact, and respond in a prompt, accurate, courteous and poised manner to encourage positive business relationships.
• Process all work in accordance with SOPs.
• Provide feedback to improve service levels and internal processes.
• Support Sales by answering questions from telephone, emails and fax.
• Keep records of customer interactions and transactions and actions taken.
• Collaborate with Accounts Receivable on collections and billing.
• Prepare product or service reports by collecting and analyzing customer information.

Skills

Customer service

Phone support

Flexible hours

Education

High school diploma

Associates or Bachelor's Degree

Tools

SAP

ERP software

Job description

• Provide phone support for inquiries from sales and healthcare professionals
• Engage, interact, and respond in a prompt, accurate, courteous and poised manner in order to encourage positive business relationships
• Process all work in accordance with relevant working practices and standard operating procedures
• Provide feedback and suggestions to improve service levels, internal processes and customer support methodology
• Support Sales Department by providing answers to questions generated by telephone, e-mails and fax.
• Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken
• Collaborate with Corporate Accounts Receivable for collection payments, and/or arrange for billing
• Prepare product or service reports by collecting and analyzing customer information

Schedule: Monday to Friday 9:30am - 6pm
Overtime based on business needs

What You Will Do

• Provide phone support for inquiries from sales and healthcare professionals
• Engage, interact, and respond in a prompt, accurate, courteous and poised manner in order to encourage positive business relationships
• Process all work in accordance with relevant working practices and standard operating procedures
• Provide feedback and suggestions to improve service levels, internal processes and customer support methodology
• Support Sales Department by providing answers to questions generated by telephone, e-mails and fax.
• Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken
• Collaborate with Corporate Accounts Receivable for collection payments, and/or arrange for billing
• Prepare product or service reports by collecting and analyzing customer information

What You Need

Required Qualifications:

• 2+ years of experience
• High school diploma
• Ability to work flexible hours, as needed to support the business needs

Preferred Qualifications:

• Associates or Bachelor\'s Degree
• Experience with Customer Service and Order Entry
• Experience with Systems Applications & Products (SAP), Enterprise Resource Planning (ERP) software

$23.41 - $29.46 USD Hourly

Health benefits include: Medical and prescription drug insurance, dental insurance, vision insurance, critical illness insurance, accident insurance, hospital indemnity insurance, personalized healthcare support, wellbeing program and tobacco cessation program. Financial benefits include: Health Savings Account (HSA), Flexible Spending Accounts (FSAs), 401(k) plan, Employee Stock Purchase Plan (ESPP), basic life and AD&D insurance, and short-term disability insurance. Stryker offers innovative products and services in MedSurg, Neurotechnology, Orthopaedics and Spine that help improve patient and healthcare outcomes. Alongside its customers around the world, Stryker impacts more than 150 million patients annually. Depending on customer requirements employees and new hires in sales and field roles that require access to customer accounts as a function of the job may be required to obtain various vaccinations as an essential function of their role.