Customer Engineering Manager: Lead & Grow Your CE Team

Applied Materials, Inc.; Austin (TX); On-site; USD 88,000 - 121,000; Full time

Benefits offered by this job

Top-tier medical, dental and vision

Employee stock purchase program

Wellbeing tools

Job summary

Applied Materials is seeking a mid-level manager to lead a team of customer engineers supporting semiconductor equipment deployments and service delivery. You will coach engineers, drive operational excellence, manage budgets, and collaborate with Product Divisions to deliver solutions and ensure customer satisfaction.

The role requires a bachelor's degree, 4–7 years in the semiconductor industry, and travel up to 10–20% in a fast-paced, global environment.

Qualifications

• Bachelor’s degree required.
• 4–7 years of work experience in the semiconductor industry.
• Strong understanding of Applied Materials Standards of Business Conduct.
• Strong leadership to supervise day‑to‑day work and coach employees.
• Ability to use tact and diplomacy to convey information and handle sensitive issues.

Responsibilities

• Build and maintain strong customer relationships, address technical inquiries, visit customers regularly, conduct customer trainings and meetings, and complete documentation and reports.
• Coach and direct your team of customer engineers, overseeing career and salary planning, daily schedules and workloads, corrective actions and performance reviews, and awards and mentoring programs.
• Manage other managers, including technical program managers, as needed.
• Initiate, lead and monitor all operational excellence activities.
• Be the prime interface with the Product Divisions, work with Service and equipment Sales to identify customer-specific solutions.
• Take responsibility for account planning and cost efficiency, working with the District Sales Engineer.
• Oversee system installation, including planning, reporting and execution, pre-facility meeting, start-up meeting and process support identification.
• Serve as the point of contact for all service-related issues in your area; communicate with internal stakeholders; and provide support to Sales and Technical Support teams.

Skills

Leadership

Customer relations

Strategic thinking

Communication

Budget management

Education

Bachelor's degree

Job description

Applied Materials is seeking a mid-level manager to lead a team of customer engineers supporting semiconductor equipment deployments and service delivery. You will coach engineers, drive operational excellence, manage budgets, and collaborate with Product Divisions to deliver solutions and ensure customer satisfaction.

The role requires a bachelor's degree, 4–7 years in the semiconductor industry, and travel up to 10–20% in a fast-paced, global environment.