Customer Engineering Manager II, Google Cloud Fraud Defense, Google Cloud

Google; Austin (TX); Hybrid; USD 152,000 - 221,000; Full time

Job summary

Google is seeking a Customer Engineering Manager for its Cloud Fraud Defense team. You will lead a team that expands the reCAPTCHA business, build trusted relationships with C-level and security leaders, and guide both technical and sales teams to secure and compliant project success.

You will mentor staff, handle production metrics, and drive adoption of secure, scalable protections across customer environments, while partnering with product and sales units globally.

Qualifications

• Bachelor's degree or equivalent practical experience.
• 10 years of experience with cloud native architecture in a customer-facing or support role.
• Leadership experience (people management, team lead, mentorship).
• Experience with security technologies or concepts.
• Experience with technical conversations, demos, prototyping, or workshops with customers.
• Experience with the adoption of specialized workloads (e.g., Cloud AI, Data Analytics).

Responsibilities

• Develop and maintain a high-performing Customer Engineering team meeting quarterly goals.
• Collaborate with reCAPTCHA Sales and Cloud teams to identify opportunities and address objections.
• Enable team to demonstrate and validate solution benefits in customer environments.
• Lead technically-focused activities: demonstrations, POCs, briefings, and customer relationships.
• Prepare product messaging and support collateral to highlight solution value.

Skills

Leadership

Cloud architecture

Security concepts

Customer-facing

Demos/workshops

Cross-functional influence

Industry experience

Education

Bachelor's degree or equivalent practical experience

Cloud/Security certifications

Job description

Note: By applying to this position you will have an opportunity to share your preferred working location from the following: Austin, TX, USA; Atlanta, GA, USA; Sunnyvale, CA, USA.

Minimum qualifications

• Bachelor's degree or equivalent practical experience.
• 10 years of experience with cloud native architecture in a customer-facing or support role.
• Leadership experience (e.g., people management, team lead, mentorship, coaching).
• Experience with security technologies or concepts.
• Experience with technical conversations, demos, prototyping, or workshops with customers.
• Experience with the adoption of specialized workloads (e.g., Cloud AI, Data Analytics).

Preferred qualifications

• Cloud or Security industry certifications.
• Experience influencing cross-functional teams (e.g., Product Management, Engineering, Sales, Marketing, Partner), customers, and partners to impact business goals, customer experience, and customer expansion.
• Experience as a pre-sales manager or technical customer-facing people manager within a professional services or sales engineering team.
• Experience with enterprise security solutions such as Fraud Defense and reCAPTCHA.

About the job

As a Customer Engineering Manager supporting our Google Cloud Fraud Defense services team, you will lead a team responsible for growing our reCAPTCHA business by building and expanding relationships with new and existing customers. You and your team will be trusted advisors to customers and advocates for our reCAPTCHA solutions, providing support to C-Level, Security Leaders and Application Teams. You will ensure they have the selling and technical skill sets needed to lead projects forward. You will support your team in accompanying customers in discovering the technology/solution and consulting around the best way to secure and ensure compliance. You will optimize for your team’s results when in production, leading with empathy, while identifying innovative ways to multiply your impact and the impact of the team as a whole. Google Cloud accelerates every organization’s ability to digitally transform its business and industry. We deliver enterprise-grade solutions that leverage Google’s cutting-edge technology, and tools that help developers build more sustainably. Customers in more than 200 countries and territories turn to Google Cloud as their trusted partner to enable growth and solve their most critical business problems. Individual pay is determined by factors including job-related skills, experience, and relevant education or training.

US: $152000 - $221000 (USD) + 42.86% bonus target + equity + benefits

Responsibilities

Learn more about benefits at Google.

• Develop and maintain a high-performing Customer Engineering team that meets and exceeds quarterly business goals, while building a positive team culture with an eye towards future talent.
• Support your team’s partnership with reCAPTCHA Sales and Google Cloud teams to identify and qualify business opportunities, understand key customer technical and compliance objections, and develop a strategy to resolve technical blockers.
• Enable your team to demonstrate and validate solution benefits of User Protection Services products in customer/partner environments.
• Lead a team responsible for technical aspects of solutions, including such activities as supporting reCAPTCHA opportunities, product and solution briefings, proof-of-concept work and customer relationships.
• Ensure team prepares and delivers product messaging in an effort to highlight our solutions value proposition using techniques including whiteboard and presentations, product demonstrations, white papers, trial management and RFI response documents.

Google is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. See also Google's EEO Policy and EEO is the Law. If you have a disability or special need that requires accommodation, please let us know by completing our Accommodations for Applicants form.