Customer Engineering Manager II, Google Cloud Fraud Defense, Google Cloud

Google Inc.; Austin, Atlanta (TX, GA); On-site; USD 152,000 - 221,000; Full time

Benefits offered by this job

Equity

Benefits

Job summary

Google Cloud is hiring to lead the Customer Engineering team focusing on reCAPTCHA and Fraud Defense. You will build relationships with new and existing customers, enable executives and security teams, and champion the best technical and compliant solutions.

The role emphasizes leadership, customer-facing engagements, and the ability to drive strategic outcomes across Google Cloud offerings.

Qualifications

• Bachelor's degree or equivalent practical experience.
• 10 years of experience with cloud native architecture in a customer-facing or support role.
• Leadership experience (e.g., people management, team lead, mentorship, coaching).
• Experience with security technologies or concepts.
• Experience with technical conversations, demos, prototyping, or workshops with customers.
• Experience with the adoption of specialized workloads (e.g., Cloud AI, Data Analytics).

Responsibilities

• Develop and maintain a high-performing Customer Engineering team that meets and exceeds quarterly business goals, while building a positive team culture with an eye towards future talent.
• Support your team’s partnership with reCAPTCHA Sales and Google Cloud teams to identify and qualify business opportunities, understand key customer technical and compliance objections, and develop a strategy to resolve technical blockers.
• Enable your team to demonstrate and validate solution benefits of User Protection Services products in customer/partner environments.
• Lead a team responsible for technical aspects of solutions, including such activities as supporting reCAPTCHA opportunities, product and solution briefings, proof-of-concept work and customer relationships.
• Ensure team prepares and delivers product messaging in an effort to highlight our solutions value proposition using techniques including whiteboard and presentations, product demonstrations, white papers, trial management and RFI response documents.

Skills

Decision making

Stakeholder influence

Cloud architecture

Security knowledge

Customer-facing talks

Demos & prototyping

Specialized workloads adoption

Education

Bachelor's degree or equivalent practical experience

Job description

Advanced

Experience owning outcomes and decision making, solving ambiguous problems and influencing stakeholders;deep expertise in domain.

X Note: By applying to this position you will have an opportunity to share your preferred working location from the following: Austin, TX, USA; Atlanta, GA, USA; Sunnyvale, CA, USA.

• Bachelor's degree or equivalent practical experience.
• 10 years of experience with cloud native architecture in a customer-facing or support role.
• Leadership experience (e.g., people management, team lead, mentorship, coaching).
• Experience with security technologies or concepts.
• Experience with technical conversations, demos, prototyping, or workshops with customers.
• Experience with the adoption of specialized workloads (e.g., Cloud AI, Data Analytics).

Preferred qualifications:

• Cloud or Security industry certifications.
• Experience influencing cross-functional teams (e.g., Product Management, Engineering, Sales, Marketing, Partner), customers, and partners to impact business goals, customer experience, and customer expansion.
• Experience as a pre-sales manager or technical customer-facing people manager within a professional services or sales engineering team.
• Experience with enterprise security solutions such as Fraud Defense and reCAPTCHA.

About the job

As a Customer Engineering Manager supporting our Google Cloud Fraud Defense services team, you will lead a team responsible for growing our reCAPTCHA business by building and expanding relationships with new and existing customers. You and your team will be trusted advisors to customers and advocates for our reCAPTCHA solutions, providing support to C-Level, Security Leaders and Application Teams. You will ensure they have the selling and technical skill sets needed to lead projects forward. You will support your team in accompanying customers in discovering the technology/solution and consulting around the best way to secure and ensure compliance. You will optimize for your team’s results when in production, leading with empathy, while identifying innovative ways to multiply your impact and the impact of the team as a whole. Google Cloud accelerates every organization’s ability to digitally transform its business and industry. We deliver enterprise-grade solutions that leverage Google's cutting-edge technology, and tools that help developers build more sustainably. Customers in more than 200 countries and territories turn to Google Cloud as their trusted partner to enable growth and solve their most critical business problems. Individual pay is determined by factors including job-related skills, experience, and relevant education or training. US: $152000 - $221000 (USD) + 42.86% bonus target + equity + benefits Learn more about benefits at Google .

• Develop and maintain a high-performing Customer Engineering team that meets and exceeds quarterly business goals, while building a positive team culture with an eye towards future talent.
• Support your team’s partnership with reCAPTCHA Salesand Google Cloud teams to identify and qualify business opportunities, understand key customer technical and compliance objections, and develop a strategy to resolve technical blockers.
• Enable your team to demonstrate and validate solution benefits of User Protection Services products in customer/partner environments.
  
• Lead a team responsible for technical aspects of solutions, including such activities as supporting reCAPTCHA opportunities, product and solution briefings, proof-of-concept work and customer relationships.
• Ensure team prepares and delivers product messaging in an effort to highlight our solutions value proposition using techniques including whiteboard and presentations, product demonstrations, white papers, trial management and RFI response documents.

Google is proud to be an equal opportunity and affirmative action employer. We are committed to building a workforce that is representative of the users we serve, creating a culture of belonging, and providing an equal employment opportunity regardless of race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition (including breastfeeding), expecting or parents-to-be, criminal histories consistent with legal requirements, or any other basis protected by law. See also Google's EEO Policy , Know your rights: workplace discrimination is illegal , Belonging at Google , and How we hire .

Google is a global company and, in order to facilitate efficient collaboration and communication globally, English proficiency is a requirement for all roles unless stated otherwise in the job posting.

Equity is granted exclusively and discretionarily by Alphabet Inc. on the basis of an agreement concluded between you and Alphabet Inc. Alphabet Inc. is your sole contractual partner with respect to equity grants. GSU grants are not guaranteed, are discretionary, are subject to approval by the Alphabet Inc. board of directors or its delegate, the terms of the relevant Alphabet Inc. stock plan, and your grant agreement. They have no impact on statutory payments. Current or past grants do not confer an acquired right.