Customer Engineering Manager, Cloud AI, Strategic ISV, Google Cloud

Google LLC; Sunnyvale, New York (CA, NY); Hybrid; USD 192,000 - 267,000; Full time

Benefits offered by this job

Equity

Bonus target

Benefits

Job summary

Google LLC seeks an AI Customer Engineering Manager to lead a team of AI experts delivering outcomes from discovery to deployment for Strategic ISVs. You will partner with AI sales to craft strategies and identify high-impact opportunities for forward deployment engineers.

You will accelerate AI workload migration, drive AI-native product adoption, and remove blockers while mentoring a team of senior engineers and fostering technical excellence across Google Cloud AI offerings.

Qualifications

• Bachelor's degree or equivalent practical experience.
• 10 years of experience with cloud native architecture in a customer-facing or support role.
• Experience in leadership (e.g., people management, team lead, mentorship, coaching).
• Experience with AI agent orchestration frameworks (e.g., LangGraph, CrewAI, AutoGen), agentic design patterns (e.g., tool-use, multi-agent collaboration), machine learning, or integrating models into autonomous workflows via advanced API prompting or RAG.
• Experience with technical conversations, demos, prototyping, or workshops with customers.

Responsibilities

• Lead a team of AI experts delivering AI outcomes from discovery to deployment for Strategic ISVs.
• Partner with Sales to develop technical go-to-market strategies and joint co-innovation plans.
• Drive technical wins across the ISV ecosystem and maintain relationships with Product to influence roadmaps.
• Develop trusted technical advisor relationships with senior stakeholders and advocate adoption of Google AI products.
• Balance technical leadership with operational excellence and oversee prototyping, proofs-of-concept, and AI integration architectures.

Skills

Leadership

Customer-facing

AI frameworks

Multi-agent collaboration

API prompting / RAG

Demos / POCs / workshops

Education

Bachelor's degree

Master's degree

Tools

LangGraph

CrewAI

AutoGen

Job description

This role may also be located in our Playa Vista, CA campus.

Applicants in the County of Los Angeles: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.

Applicants in San Francisco: Qualified applications with arrest or conviction records will be considered for employment in accordance with the San Francisco Fair Chance Ordinance for Employers and the California Fair Chance Act.

Note: By applying to this position you will have an opportunity to share your preferred working location from the following: Sunnyvale, CA, USA; New York, NY, USA; Los Angeles, CA, USA; San Francisco, CA, USA.

• Bachelor's degree or equivalent practical experience.
• 10 years of experience with cloud native architecture in a customer-facing or support role.
• Experience in leadership (e.g., people management, team lead, mentorship, coaching).
• Experience with AI agent orchestration frameworks (e.g., LangGraph, CrewAI, AutoGen), agentic design patterns (e.g., tool-use, multi-agent collaboration), machine learning, or integrating models into autonomous workflows via advanced API prompting or RAG.
• Experience with technical conversations, demos, prototyping, or workshops with customers.

Preferred qualifications:

• Master's degree in Computer Science, Engineering, Mathematics, or a technical field.
• Experience supporting ISVs.
• Experience as a pre-sales manager or technical customer-facing people manager within a professional services or sales engineering team.
• Experience influencing cross-functional teams (e.g., Product Management, Engineering, Sales, Marketing, Partner), customers, and partners to impact business goals, customer experience, and customer expansion.
• Experience tailoring and delivering compelling messages by audience, asking questions, and leading conversations that accelerate value realization and business opportunity.

About the job

As an AI Customer Engineering (CE) Manager, you lead a team of AI experts responsible for delivering AI outcomes from discovery to deployment for customers in the Strategic ISV (independent software vendor) segment, under the Software and Internet vertical. You will partner with AI sales and account teams to build AI tech strategies for focused accounts. You will identify market trends and customer use cases to drive the "Art of the Possible" demos, Proof of Concepts, and prioritize the highest-impact opportunities for Forward Deployment Engineers (FDEs).

Your team is responsible for working with Google’s largest ISV customers to provide trusted AI technical solution advice and to meet Cloud AI sales quota targets. You will accelerate AI workload migration, drive AI-native product adoption, and remove technical blockers. You foster a culture of technical excellence and understand the mechanics of architecture, delivery, and consumption within Google Cloud’s AI products and solutions.

Google Cloud accelerates every organization’s ability to digitally transform its business and industry. We deliver enterprise-grade solutions that leverage Google’s cutting-edge technology, and tools that help developers build more sustainably. Customers in more than 200 countries and territories turn to Google Cloud as their trusted partner to enable growth and solve their most critical business problems.

Individual pay is determined by factors including job-related skills, experience, and relevant education or training.

US: $192000 - $267000 (USD) + 42.86% bonus target + equity + benefits

• Lead a team of Customer Engineers focused on Strategic ISVs (independent software vendors). Drive team culture, develop deep AI expertise, and foster a culture to deliver value to our customers.
• Partner with Sales to develop technical go-to-market strategies and joint co-innovation plans, focusing on advanced AI workload adoption and repeatable ISV solution development.
• Drive technical wins across the ISV ecosystem. Foster strategic relationships with Product to understand future roadmaps, resolve technical roadblocks, and provide critical feedback loops.
• Develop trusted technical advisor relationships with senior stakeholders at our customers, act as their executive sponsor and advocate their adoption of Google AI products and services.
• Balance technical leadership with operational excellence; lead workload and opportunity review meetings, providing insight into achieving technical wins and migration strategies with strategic ISVs. Oversee domain‑specific prototyping, proofs‑of‑concept, and AI integration architectures.

Google is proud to be an equal opportunity and affirmative action employer. We are committed to building a workforce that is representative of the users we serve, creating a culture of belonging, and providing an equal employment opportunity regardless of race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition (including breastfeeding), expecting or parents‑to‑be, criminal histories consistent with legal requirements, or any other basis protected by law. See also Google's EEO Policy , Know your rights: workplace discrimination is illegal , Belonging at Google , and How we hire .

Google is a global company and, in order to facilitate efficient collaboration and communication globally, English proficiency is a requirement for all roles unless stated otherwise in the job posting.

Equity is granted exclusively and discretionarily by Alphabet Inc. on the basis of an agreement concluded between you and Alphabet Inc. Alphabet Inc. is your sole contractual partner with respect to equity grants. GSU grants are not guaranteed, are discretionary, are subject to approval by the Alphabet Inc. board of directors or its delegate, the terms of the relevant Alphabet Inc. stock plan, and your grant agreement. They have no impact on statutory payments. Current or past grants do not confer an acquired right.