Customer Engineering Manager, Cloud AI, Strategic ISV, Google Cloud

Google; New York (NY); On-site; USD 192,000 - 267,000; Full time

Benefits offered by this job

Equity

Bonus target

Benefits

Job summary

Google Cloud is seeking an AI Customer Engineering Manager for the Strategic ISV segment. You will lead a team of AI experts delivering outcomes from discovery to deployment, partnering with AI sales and account teams to craft tech strategies for focused ISVs.

You will identify market trends, drive demos and PoCs, and prioritize opportunities for Forward Deployment Engineers. You will work with Google's largest ISV customers to provide trusted technical advice and help accelerate AI workload

Qualifications

• Experience owning outcomes and decision making in ambiguous problems.
• Experience leading teams or mentoring others in technical settings.
• Experience with AI agent orchestration frameworks and tool-use patterns.
• Experience with customer-facing technical conversations, demos, or workshops.
• Bachelor's degree or equivalent practical experience.

Responsibilities

• Lead a team of Customer Engineers focused on Strategic ISVs; drive culture and AI expertise.
• Partner with Sales to develop technical go-to-market strategies and joint co-innovation plans.
• Drive technical wins across ISV ecosystem; align with Product for roadmaps and feedback.
• Develop trusted advisor relationships with senior customer stakeholders and advocate AI adoption.
• Balance leadership with operational excellence; oversee prototyping, PoCs, and AI integration architectures.

Skills

Cloud architecture

Leadership

AI agent orchestration

Customer engagement

Technical conversations

Education

Bachelor's degree or equivalent practical experience

Master's degree (CS/Engineering/Math)

Tools

LangGraph

CrewAI

AutoGen

Job description

Customer Engineering Manager, Cloud AI, Strategic ISV, Google Cloud

Advanced

Experience owning outcomes and decision making, solving ambiguous problems and influencing stakeholders; deep expertise in domain.

This role may also be located in our Playa Vista, CA campus.

Applicants in the County of Los Angeles: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.

Applicants in San Francisco: Qualified applications with arrest or conviction records will be considered for employment in accordance with the San Francisco Fair Chance Ordinance for Employers and the California Fair Chance Act.

Note: By applying to this position you will have an opportunity to share your preferred working location from the following: Sunnyvale, CA, USA; New York, NY, USA; Los Angeles, CA, USA; San Francisco, CA, USA.

Minimum qualifications:

• Bachelor's degree or equivalent practical experience.
• 10 years of experience with cloud native architecture in a customer-facing or support role.
• Experience in leadership (e.g., people management, team lead, mentorship, coaching).
• Experience with AI agent orchestration frameworks (e.g., LangGraph, CrewAI, AutoGen), agentic design patterns (e.g., tool-use, multi-agent collaboration), machine learning, or integrating models into autonomous workflows via advanced API prompting or RAG.
• Experience with technical conversations, demos, prototyping, or workshops with customers.

Preferred qualifications:

• Master's degree in Computer Science, Engineering, Mathematics, or a technical field.
• Experience supporting ISVs.
• Experience as a pre-sales manager or technical customer-facing people manager within a professional services or sales engineering team.
• Experience influencing cross-functional teams (e.g., Product Management, Engineering, Sales, Marketing, Partner), customers, and partners to impact business goals, customer experience, and customer expansion.
• Experience tailoring and delivering compelling messages by audience, asking questions, and leading conversations that accelerate value realization and business opportunity.

About the job

As an AI Customer Engineering (CE) Manager, you lead a team of AI experts responsible for delivering AI outcomes from discovery to deployment for customers in the Strategic ISV (independent software vendor) segment, under the Software and Internet vertical. You will partner with AI sales and account teams to build AI tech strategies for focused accounts. You will identify market trends and customer use cases to drive the "Art of the Possible" demos, Proof of Concepts, and prioritize the highest-impact opportunities for Forward Deployment Engineers (FDEs).

Your team is responsible for working with Google’s largest ISV customers to provide trusted AI technical solution advice and to meet Cloud AI sales quota targets. You will accelerate AI workload migration, drive AI-native product adoption, and remove technical blockers. You foster a culture of technical excellence and understand the mechanics of architecture, delivery, and consumption within Google Cloud’s AI products and solutions.

Google Cloud accelerates every organization’s ability to digitally transform its business and industry. We deliver enterprise-grade solutions that leverage Google’s cutting-edge technology, and tools that help developers build more sustainably. Customers in more than 200 countries and territories turn to Google Cloud as their trusted partner to enable growth and solve their most critical business problems.

Individual pay is determined by factors including job-related skills, experience, and relevant education or training.

US: $192000 - $267000 (USD) + 42.86% bonus target + equity + benefits

Learn more about benefits at Google.

Responsibilities

• Lead a team of Customer Engineers focused on Strategic ISVs (independent software vendors). Drive team culture, develop deep AI expertise, and foster a culture to deliver value to our customers.
• Partner with Sales to develop technical go-to-market strategies and joint co-innovation plans, focusing on advanced AI workload adoption and repeatable ISV solution development.
• Drive technical wins across the ISV ecosystem. Foster strategic relationships with Product to understand future roadmaps, resolve technical roadblocks, and provide critical feedback loops.
• Develop trusted technical advisor relationships with senior stakeholders at our customers, act as their executive sponsor and advocate their adoption of Google AI products and services.
• Balance technical leadership with operational excellence; lead workload and opportunity review meetings, providing insight into achieving technical wins and migration strategies with strategic ISVs. Oversee domain-specific prototyping, proofs-of-concept, and AI integration architectures.

Information collected and processed as part of your Google Careers profile, and any job applications you choose to submit is subject to Google's Applicant and Candidate Privacy Policy.

Google is proud to be an equal opportunity and affirmative action employer. We are committed to building a workforce that is representative of the users we serve, creating a culture of belonging, and providing an equal employment opportunity regardless of race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition (including breastfeeding), expecting or parents-to-be, criminal histories consistent with legal requirements, or any other basis protected by law. See also Google's EEO Policy, Know your rights: workplace discrimination is illegal, Belonging at Google, and How we hire.

If you have a need that requires accommodation, please let us know by completing our Accommodations for Applicants form.

Google is a global company and, in order to facilitate efficient collaboration and communication globally, English proficiency is a requirement for all roles unless stated otherwise in the job posting.

To all recruitment agencies: Google does not accept agency resumes. Please do not forward resumes to our jobs alias, Google employees, or any other organization location. Google is not responsible for any fees related to unsolicited resumes.

Equity is granted exclusively and discretionarily by Alphabet Inc. on the basis of an agreement concluded between you and Alphabet Inc. Alphabet Inc. is your sole contractual partner with respect to equity grants. GSU grants are not guaranteed, are discretionary, are subject to approval by the Alphabet Inc. board of directors or its delegate, the terms of the relevant Alphabet Inc. stock plan, and your grant agreement. They have no impact on statutory payments. Current or past grants do not confer an acquired right.