Customer Engineering Manager, Cloud AI, Financial Services, Google Cloud

Google LLC; New York (NY); On-site; USD 192,000 - 267,000; Full time

Job summary

Google LLC in New York is seeking a Customer Engineering Manager for Financial Services with a Cloud AI specialty. You will lead a team delivering trusted technical and solution advice, accelerating workload migrations and removing blockers while fostering technical excellence within your domain.

You will collaborate with customers, partners, and cross-functional teams to drive architectural outcomes, ensure successful cloud transforms, and enable sustainable developer workflows across Google

Qualifications

• Bachelor's degree or equivalent practical experience.
• 10 years of experience with cloud native architecture in a customer-facing or support role.
• Leadership experience (e.g., people management, team lead, mentorship, coaching).
• Experience with AI agent orchestration frameworks (e.g., LangGraph, CrewAI, AutoGen), agentic design patterns (e.g., tool-use, multi-agent collaboration), machine learning, or integrating models into autonomous workflows via advanced API prompting or RAG.
• Experience with technical conversations, demos, prototyping, or workshops with customers.

Responsibilities

• Lead a team of Cloud AI Customer Engineers, focusing on team culture, talent strategy, and skills development to deliver successful cloud transformations for customers and accelerate value realization.
• Foster customer partnership and provide thought leadership related to cloud, transformation, and highly specialized technical solutions in your practice to drive technical wins.
• Partner with Sales to define technical go-to-market strategies and delivery plans, focusing on advanced workload adoption and repeatable solution development.
• Balance technical leadership with operational excellence; lead workload and opportunity review meetings and provide insight into how to achieve technical wins and migration strategy, working directly with customers, partners, and prospects. Oversee domain-specific prototyping and proofs-of-concept.
• Work cross-functionally across Google, partners, and your team to resolve technical roadblocks, and provide critical feedback loops to Product and Engineering based on field experience.

Skills

Cloud native architecture

Leadership

AI agent orchestration

Agentic design patterns

ML integration

Technical customer interactions

Education

Bachelor's degree

Master's degree in CS/Engineering/Math

Job description

Share Customer Engineering Manager, Cloud AI, Financial Services, Google Cloud

corporate_fare Google place New York, NY, USA

• Bachelor's degree or equivalent practical experience.
• 10 years of experience with cloud native architecture in a customer-facing or support role.
• Leadership experience (e.g., people management, team lead, mentorship, coaching).
• Experience with AI agent orchestration frameworks (e.g., LangGraph, CrewAI, AutoGen), agentic design patterns (e.g., tool-use, multi-agent collaboration), machine learning, or integrating models into autonomous workflows via advanced API prompting or RAG.
• Experience with technical conversations, demos, prototyping, or workshops with customers.

Preferred qualifications:

• Master's degree in Computer Science, Engineering, Mathematics, or a technical field.
• Experience supporting Financial Services customers.
• Experience as a pre-sales manager or technical customer-facing people manager within a professional services or sales engineering team.
• Experience influencing cross-functional teams (e.g., Product Management, Engineering, Sales, Marketing, Partner), customers, and partners to impact business goals, customer experience, and customer expansion.
• Experience tailoring and delivering compelling messages by audience, asking questions, and leading conversations that accelerate value realization and business opportunity.

About the job

As a Customer Engineering (CE) Manager for Financial Services with a specialty in Cloud AI, you lead and deploy a team of subject matter experts responsible for working alongside our customers to provide trusted technical and solution advice to accelerate workload migration and remove technical blockers. You will foster a culture of technical excellence and understand the mechanics of architecture, delivery, and consumption within your specialized domain and Google Cloud’s products and solutions. Google Cloud accelerates every organization’s ability to digitally transform its business and industry. We deliver enterprise-grade solutions that leverage Google’s cutting-edge technology, and tools that help developers build more sustainably. Customers in more than 200 countries and territories turn to Google Cloud as their trusted partner to enable growth and solve their most critical business problems. Individual pay is determined by factors including job-related skills, experience, and relevant education or training.

About the job

As a Customer Engineering (CE) Manager for Financial Services with a specialty in Cloud AI, you lead and deploy a team of subject matter experts responsible for working alongside our customers to provide trusted technical and solution advice to accelerate workload migration and remove technical blockers. You will foster a culture of technical excellence and understand the mechanics of architecture, delivery, and consumption within your specialized domain and Google Cloud’s products and solutions. Google Cloud accelerates every organization’s ability to digitally transform its business and industry. We deliver enterprise-grade solutions that leverage Google’s cutting-edge technology, and tools that help developers build more sustainably. Customers in more than 200 countries and territories turn to Google Cloud as their trusted partner to enable growth and solve their most critical business problems. Individual pay is determined by factors including job-related skills, experience, and relevant education or training.

US: $192000 - $267000 (USD) + 42.86% bonus target + equity + benefits

• Lead a team of Cloud AI Customer Engineers, focusing on team culture, talent strategy, and skills development to deliver successful cloud transformations for customers and accelerate value realization.
• Foster customer partnership and provide thought leadership related to cloud, transformation, and highly specialized technical solutions in your practice to drive technical wins.
• Partner with Sales to define technical go-to-market strategies and delivery plans, focusing on advanced workload adoption and repeatable solution development.
• Balance technical leadership with operational excellence; lead workload and opportunity review meetings and provide insight into how to achieve technical wins and migration strategy, working directly with customers, partners, and prospects. Oversee domain-specific prototyping and proofs-of-concept.
• Work cross-functionally across Google, partners, and your team to resolve technical roadblocks, and provide critical feedback loops to Product and Engineering based on field experience.

Google is proud to be an equal opportunity and affirmative action employer. We are committed to building a workforce that is representative of the users we serve, creating a culture of belonging, and providing an equal employment opportunity regardless of race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition (including breastfeeding), expecting or parents-to-be, criminal histories consistent with legal requirements, or any other basis protected by law. See also Google's EEO Policy , Know your rights: workplace discrimination is illegal , Belonging at Google , and How we hire .

Google is a global company and, in order to facilitate efficient collaboration and communication globally, English proficiency is a requirement for all roles unless stated otherwise in the job posting.

Equity is granted exclusively and discretionarily by Alphabet Inc. on the basis of an agreement concluded between you and Alphabet Inc. Alphabet Inc. is your sole contractual partner with respect to equity grants. GSU grants are not guaranteed, are discretionary, are subject to approval by the Alphabet Inc. board of directors or its delegate, the terms of the relevant Alphabet Inc. stock plan, and your grant agreement. They have no impact on statutory payments. Current or past grants do not confer an acquired right.