Customer Engineering Manager

Tata Electronics Pvt. Ltd.; Santa Clara (CA); On-site; USD 110,000 - 180,000; Full time

Job summary

Tata Electronics Private Limited (TEPL) is a Tata Group venture focused on precision component manufacturing and a future AI-enabled semiconductor foundry. The role centers on leading global customer programs in the SF Bay Area, coordinating cross-functional teams, and driving execution across multiple domains.

Ideal candidates have 3+ years in the semiconductor assembly and test space, with strong program management and leadership capabilities, and willingness to travel up to 30% to meet

Qualifications

• Master’s or PhD in a technical discipline is a plus.
• Proven experience in the EMS/semiconductor A&T space and supply chain management.

Responsibilities

• Serve as the primary technical point of contact for a major global customer based in the SF Bay Area.
• Drive and track all programs for the customer, ensuring seamless execution and business growth.
• Meet with the customer daily to assess and address their needs related to our business and project execution.
• Collaborate with the Business Unit in India to solve customer issues with clear project plans and timelines.
• Foster strong relationships with customer POCs to expand opportunities for Tata Electronics.

Skills

Program management

Semiconductor A&T

Leadership

Cross-functional teams

Customer relationships

Travel readiness

Education

Masters in Engineering

Engineering undergrad

Job description

Tata Electronics Private Limited (TEPL) is a greenfield venture of the Tata Group with expertise in manufacturing precision components.

Tata Electronics (a wholly owned subsidiary of Tata Sons Pvt. Ltd.) is building India’s first AI-enabled state-of-the-art Semiconductor Foundry. This facility will produce chips for applications such as power management IC, display drivers, microcontrollers (MCU) and high-performance computing logic, addressing the growing demand in markets such as automotive, computing and data storage, wireless communications and artificial intelligence.

Tata Electronics is a subsidiary of the Tata group. The Tata Group operates in more than 100 countries across six continents, with the mission 'To improve the quality of life of the communities we serve globally, through long term stakeholder value creation based on leadership with Trust.’

• Serve as the primary technical point of contact for a major global customer based in the SF Bay Area.
• Drive and track all programs for the customer, ensuring seamless execution and business growth.
• Meet with the customer daily to assess and address their needs related to our business and project execution.
• Adapt quickly to various programs, learning new technologies as necessary to engage effectively across different domains.
• Collaborate with the Business Unit (BU) in India to solve customer issues, creating clear project plans with defined timelines, ownership, and execution strategies.
• Foster strong relationships with customer points of contact (POCs), turning them into advocates for our services and funnelling more opportunities to our company.
• Navigate the Semiconductor Assembly and Test space, leveraging a deep understanding of how leading companies organize and execute their work efforts.
• Coordinate activity between the business unit’s technical team and the customer’s technical team to ensure alignment and smooth execution.
• Act as the liaison between the region and internal teams, minimizing communication gaps by staying close to customer needs and effectively translating them to the business units.
• Identify and share industry and customer insights to influence internal roadmaps and product offerings.
• Maintain and expand your network within the Semiconductor Assembly and Test industry, focusing on technical and sourcing teams among potential customers.
• Travel up to 30% to meet customers and visit Tata factories to oversee the execution of critical programs.
• Educational Background : Bachelor’s or Master’s in an Engineering-related discipline with 3+ years of relevant experience.
• Industry Expertise: Proven experience in the Semiconductor Assembly and Test industry and supply chain management.
• Program Management Skills: Demonstrated success in managing complex programs, with a strong track record of execution.
• Independence & Initiative: Self-motivated with the ability to work independently, paired with a strong drive to achieve goals.
• Team Collaboration: Ability to work effectively across diverse, cross-functional teams spread across the globe.
• Leadership Ability: Strong leadership skills to influence business units, customers, and all program stakeholders.
• Cultural Sensitivity: Inclusive, adaptable to diverse global norms, and capable of adjusting your style to suit the situation.
• Lifelong Learner : Approaches challenges with curiosity and resilience, seeking data-driven insights to build understanding.
• Collaborative Spirit: Humble in building relationships, offering support and welcoming diverse perspectives.
• Innovative Mindset: Creative and proactive in exploring new ideas and quickly adapting to change.

Qualifications: Masters in Operations a plus, Engineering/Technical undergraduate degree

Desired Experience Level: Proven experience in the EMS industry is a must.