Customer Engineer - Windows Server Platforms / Virtualization

Concentrix; United States; Remote; CAD 80,000 - 121,000; Full time

Job summary

A leading technology company, Concentrix, seeks an experienced Customer Engineer to join their remote team. This role requires expertise in Windows Server and virtualization technologies to support and advise clients. Successful candidates will have a strong background in hybrid infrastructures, with responsibilities including consulting and architecture advice to enhance customer solutions.

Benefits

Medical, dental, and vision insurance

Comprehensive employee assistance program

401(k) retirement plan

Paid time off and holidays

Paid learning days

Qualifications

• 8+ years of experience in customer-facing roles.
• Understanding of Microsoft's Modern IT Architecture.
• Proven track record in cloud environments.

Responsibilities

• Advise customers on architecture and solutions.
• Plan and optimize on-premises and cloud environments.
• Provide advanced troubleshooting for enterprise support.

Skills

Windows Server Platforms

Virtualization

Networking

Problem Solving

Communication

Education

Bachelor's degree in Computer Science or related field

Tools

Azure Stack HCI

Hyper-V

VMware

Job description

Pay Competitive

Location Remote

Employment type Full-Time

Job Description

Req#: R1626892

Job Title:

Customer Engineer - Windows Server Platforms / Virtualization

Job Description

We're Concentrix. The intelligent transformation partner. Solution-focused. Tech-powered. Intelligence-fueled.

The global technology and services leader that powers the world’s best brands, today and into the future. We’re solution-focused, tech-powered, intelligence-fueled. With unique data and insights, deep industry expertise, and advanced technology solutions, we’re the intelligent transformation partner that powers a world that works, helping companies become refreshingly simple to work, interact, and transact with. We shape new game-changing careers in over 70 countries, attracting the best talent.

The Concentrix Technical Products and Services team is the driving force behind Concentrix’s transformation, data, and technology services. We integrate world-class digital engineering, creativity, and a deep understanding of human behavior to find and unlock value through tech-powered and intelligence-fueled experiences. We combine human-centered design, powerful data, and strong tech to accelerate transformation at scale. You will be surrounded by the best in the world providing market leading technology and insights to modernize and simplify the customer experience. Within our professional services team, you will deliver strategic consulting, design, advisory services, market research, and contact center analytics that deliver insights to improve outcomes and value for our clients. Hence achieving our vision.

Our game-changers around the world have devoted their careers to ensuring every relationship is exceptional. And we’re proud to be recognized with awards such as "World's Best Workplaces," “Best Companies for Career Growth,” and “Best Company Culture,” year after year.

Join us and be part of this journey towards greater opportunities and brighter futures.

Summary:

We are seeking a skilled and experienced Engineer with expertise in Azure Stack HCI, Windows Server, Hyper-V, and VMWare to join our Customer Engineering team supporting Microsoft customers. The successful candidate needs to have several years of experience with Hyper-Converged Infrastructure, Virtualization, Storage and Networking. Role type: Engineer to advise on architecture, consulting, and support to help customers drive solutions and resolutions Qualifications Technical experience with hybrid infrastructures, architecture designs and Cloud Adoption – Well Architected Framework.

Must be Canadian resident and Canadian citizen. Fluent French speaking/writing strongly preferred.

Responsibilities:

• 8+ years with customer facing roles in systems architecture, administration, operations, software support, IT consulting, on-premises and cloud support or consulting for enterprise and/or government customer base, and advanced troubleshooting.

• Understanding of Microsoft’s Modern IT Architecture and Strategy.

• Proven track record in successfully planning, deploying, operating, and optimizing on-premises,

• Private and Public cloud environments.

• Windows and Azure certifications - Advanced Microsoft certifications are preferred.

• Characteristics of importance include but are not limited to customer service, problem solving, communication skills, and the ability to read/interpret the needs/wants of customer executives and leaders.

Required Skill Set:

• Windows Server Platforms / Virtualization

• Customer Engineer Technical skills:

• Broad knowledge of on-premises Microsoft products with deep understanding of the following:

• Azure Stack HCI/Local Software

• Defined Networking Deployments and Configuration

• Network ATC Storage Spaces

• Direct Deployments and Configuration Storage

• Provisioning Azure ARC for Servers

• Azure Virtual Desktop

• Virtual Machines

• Azure Update Manager

• Azure Monitor Windows Server (Windows Server 2012 R2-2025 = advanced level)

• Virtualization (Azure Stack HCI/Local, Hyper-V, VMware)

• System Center Virtual Machine Manager

• Azure Migrate Azure Backup and Site Recovery Backup and migration tools (SCDPM, Veeam, Commvault, Carbonite, …)

• General Azure IaaS platform (networking, storage, etc.)

At Concentrix, we provide customer experience solutions that may involve handling sensitive data. As part of our hiring process, all candidates must undergo a background check in accordance with applicable law, which will include identity verification and employment eligibility.

The base salary range for this position is $80,646 - $120,969 CADplus incentives that align with individual and company performance. Actual salaries will vary based on work location, qualifications, skills, education, experience, and competencies. Benefits available to eligible employees in this role include medical, dental, and vision insurance, comprehensive employee assistance program, 401(k) retirement plan, paid time off and holidays and paid learning days.

The deadline to apply for this position is 6/20/2025.

Location:

CAN AB Work-at-Home

Language Requirements:

Time Type:

Full time

If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents

Concentrix,is a technology-enabled global business services company specializing in customer engagement and improving business performance for some of the world’s best brands.

Notice

Talentify is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.

Talentify provides reasonable accommodations to qualified applicants with disabilities, including disabled veterans. Request assistance at [e-mail] or 407-000-0000.

Federal law requires every new hire to complete Form I-9 and present proof of identity and U.S. work eligibility.

An Automated Employment Decision Tool (AEDT) will score your job-related skills and responses. Bias-audit & data-use details: www.talentify.io/bias-audit-report . NYC applicants may request an alternative process or accommodation at [e-mail] or 407-000-0000.