Senior Customer Engineer - Windows Server Virtualization/Platforms

Concentrix; United States; Remote; USD 91,000 - 138,000; Full time

Job summary

Join a forward-thinking company as a Senior Customer Engineer focusing on Windows Server Virtualization and Platforms. This role emphasizes architecture and consulting, requiring expertise in Hyper-V, SCVMM, and Failover Clustering. You'll be part of a dynamic team that leverages advanced technology to enhance customer experiences. With a commitment to exceptional service and innovative solutions, this position offers a unique opportunity to contribute to transformative projects that shape the future of technology. If you are passionate about driving solutions and making a significant impact, this role is perfect for you.

Benefits

Medical insurance

Dental insurance

Vision insurance

401(k) retirement plan

Paid time off

Paid learning days

Qualifications

• 8+ years in customer-facing roles with systems architecture and IT consulting.
• Proven experience in planning and optimizing on-premises and cloud environments.

Responsibilities

• Provide architecture, consulting, and support for Windows Server solutions.
• Deliver strategic consulting and advisory services to improve client outcomes.

Skills

Hyper-V 2016 and higher

SCVMM 2016 and higher

Windows Server 2012 R2 to 2025

Windows Server Failover Clustering

Active Directory

Azure Arc

PowerShell 5.x & PowerShell Core 7.X

Storage Spaces Direct

Azure Local/Stack HCI 22H2 and higher

Education

BA/BS in Information Technology

Microsoft certifications in Windows and Azure

Tools

Veeam

Commvault

Zerto

Job description

Job Title:

Senior Customer Engineer - Windows Server Virtualization/Platforms

Job Description

We're Concentrix. The intelligent transformation partner. Solution-focused. Tech-powered. Intelligence-fueled.

The global technology and services leader that powers the world’s best brands, today and into the future. We’re solution-focused, tech-powered, intelligence-fueled. With unique data and insights, deep industry expertise, and advanced technology solutions, we’re the intelligent transformation partner that powers a world that works, helping companies become refreshingly simple to work, interact, and transact with. We shape new game-changing careers in over 70 countries, attracting the best talent.

The Concentrix Catalyst team is the driving force behind Concentrix’s transformation, data, and technology services. We integrate world-class digital engineering, creativity, and a deep understanding of human behavior to find and unlock value through tech-powered and intelligence-fueled experiences. We combine human-centered design, powerful data, and strong tech to accelerate transformation at scale. You will be surrounded by the best in the world providing market leading technology and insights to modernize and simplify the customer experience. Within our professional services team, you will deliver strategic consulting, design, advisory services, market research, and contact center analytics that deliver insights to improve outcomes and value for our clients. Hence achieving our vision.

Our game-changers around the world have devoted their careers to ensuring every relationship is exceptional. And we’re proud to be recognized with awards such as "World's Best Workplaces," “Best Companies for Career Growth,” and “Best Company Culture,” year after year.

Join us and be part of this journey towards greater opportunities and brighter futures.

Summary:

We are looking for a Senior Customer Engineering Consultant to join our team as a Windows Server Virtualization/Platforms Customer Engineer. This role is based in the USA and requires the candidate to be a USA resident and citizen. As an advisory role, you will provide architecture, consulting, and support to help customers drive solutions and resolutions. This opportunity focuses primarily on Hyper-V, SCVMM, and Failover Clustering skills. The role demands broad knowledge of Microsoft products with varying proficiency levels and weighted priorities. Key required proficiencies include Hyper-V 2016 and higher, SCVMM 2016 and higher, Azure Local/Stack HCI 22H2 and higher, Windows Server 2012 R2 to 2025, PowerShell 5.x & PowerShell Core 7.X, Windows Server Failover Clustering, Storage Spaces Direct, Active Directory, and Azure Arc. Optional knowledge areas include virtualization (migration from VMWare to Hyper-V, Azure VMWare Solutions, Azure Stack HCI, Azure VMs), 3rd party backup tools (Veeam, Commvault, Zerto), general Azure IaaS platform, Windows performance, SCOM, SCDPM, SCCM/MECM, SQL Server on virtual machines, Azure Backup, Azure Site Recovery, BC/DR strategies in Windows environments, networking skills, and storage solution skills. Permanent U.S. work authorization is required for this position (no visa sponsorship available).

Technical Experience

• Technical experience with hybrid infrastructures, architecture designs, and technology management.
• 8+ years experience with customer-facing roles in systems architecture, administration, operations, software support, IT consulting, on-premises and cloud support or consulting for enterprise and/or government customer base, and advanced troubleshooting.
• Understanding of Microsoft’s Modern IT Architecture and Strategy.
• Proven track record in successfully planning, deploying, operating, and optimizing on-premises and cloud environments.
• Familiar with Microsoft enterprise software product offerings.

Characteristics

• Customer service, problem-solving, communication skills, and the ability to read/interpret the needs/wants of customer executives and leaders.
• Ability to work independently and within a team setting.
• Excellent demonstrated customer service & presentation skills.

Required Knowledge / Proficiency / Weight

• Hyper-V 2016 and higher: Proficiency 5 / High
• SCVMM 2016 and higher: Proficiency 5 / High
• Azure Local/Stack HCI 22H2 and higher: Proficiency 3 / Low
• Windows Server 2012 R2 to 2025: Proficiency 4 / Medium
• PowerShell 5.x & PowerShell Core 7.X: Proficiency 2 / Low
• Windows Server Failover Clustering: Proficiency 4 / Medium
• Storage Spaces Direct: Proficiency 4 / Low
• Active Directory – Setup, config, policy, & groups knowledge: Proficiency 3 / Low
• Azure Arc: Proficiency 3 / Low

Optional Knowledge / Proficiency / Weight

• Virtualization (migration from VMWare to Hyper-V, Azure VMWare Solutions, Azure Stack HCI, Azure VMs): Proficiency 3 / Medium
• 3rd Party Backup tools including Veeam, Commvault, Zerto, etc.: Proficiency 2 / Medium
• General Azure IaaS platform (networking, storage, etc.): Proficiency 2 / Medium
• Windows Performance: Proficiency 1 / Low
• SCOM: Proficiency 1 / Low
• SCDPM: Proficiency 1 / Low
• SCCM/MECM: Proficiency 1 / Low
• SQL Server on Virtual Machines: Proficiency 1 / Low
• Azure Backup: Proficiency 1 / Low
• Azure Site Recovery: Proficiency 1 / Low
• BC/DR Strategies in Windows environments: Proficiency 1 / Low
• Networking skills: Proficiency 2 / Medium
• Storage Solution skills: Proficiency 2 / Medium

Education & Certifications

• BA/BS (or higher) in Information Technology or equivalent experience.
• Microsoft certifications in Windows and Azure are desired.

The base salary range for this position is $91,457 - 137,186 plus incentives that align with individual and company performance. Actual salaries will vary based on work location, qualifications, skills, education, experience, and competencies. Benefits available to eligible employees in this role include medical, dental, and vision insurance, comprehensive employee assistance program, 401(k) retirement plan, paid time off and holidays and paid learning days. The deadline to apply for this position is 4/4/2025.

Location:

USA, TX, Work-at-Home

Language Requirements:

Time Type:

Full time

Physical & Mental Requirements: While performing the duties of this job, the employee is regularly required to operate a computer, keyboard, telephone, headset, and other office equipment. Work is generally sedentary in nature.

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