Customer Engineer, Startups, Google Cloud, Customer Engineering

Google; Austin (TX); On-site; USD 125,000 - 183,000; Full time

Job summary

Google is seeking a Customer Engineer for their Cloud division to work with startups. The role involves facilitating cloud solutions, conducting technical workshops, and managing customer relationships. Candidates should have a strong background in cloud-native architectures and experience in customer-facing roles.

Qualifications

• 6 years of experience with cloud-native architectures.
• Experience in conducting technical workshops and customer evaluations.
• Experience with containers and associated technologies.

Responsibilities

• Manage technical relationships with customers.
• Recommend migration strategies and enterprise architectures.
• Demonstrate Google Cloud product integrations.

Skills

Cloud native architecture

Technical workshops

Problem-solving

Customer evaluations

Education

Bachelor's degree or equivalent practical experience

Master's degree in Computer Science or related field

Tools

Docker

Kubernetes

AI Infrastructure

Job description

Customer Engineer, Startups, Google Cloud, Customer Engineering

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Customer Engineer, Startups, Google Cloud, Customer Engineering

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• Bachelor's degree or equivalent practical experience.
• 6 years of experience with cloud native architecture in a customer-facing or support role.
• Experience with cloud-native architectures including compute, network, storage, security, machine learning or modern application development practices.
• Experience in conducting technical workshops, proof-of-concepts, and customer evaluations with executive leaders and stakeholders.
  
  

Minimum qualifications:

• Bachelor's degree or equivalent practical experience.
• 6 years of experience with cloud native architecture in a customer-facing or support role.
• Experience with cloud-native architectures including compute, network, storage, security, machine learning or modern application development practices.
• Experience in conducting technical workshops, proof-of-concepts, and customer evaluations with executive leaders and stakeholders.
  
  

Preferred qualifications:

• Master's degree in Computer Science, Engineering, Mathematics, a technical field, or equivalent practical experience.
• Experience with containers and associated technologies including Docker, Kubernetes, serverless architectures, and microservices.
• Experience with Artificial Intelligence (AI) Infrastructure (e.g.,GPUs/TPUs), architectures, and technologies.
• Experience with machine learning model development and deployment.
  
  

About the jobWhen leading companies choose Google Cloud, it's a huge win for spreading the power of cloud computing globally. Once educational institutions, government agencies, and other businesses sign on to use Google Cloud products, you come in to facilitate making their work more productive, mobile, and collaborative. You listen and deliver what is most helpful for the customer. You assist fellow sales Googlers by problem-solving key technical issues for our customers. You liaise with the product marketing management and engineering teams to stay on top of industry trends and devise enhancements to Google Cloud products.

As a Customer Engineer, you will partner with technical Sales teams to differentiate Google Cloud to our Startup customers. You will help prospective and existing customers and partners understand the power of Google Cloud, develop creative cloud solutions and architectures to solve business challenges, engage in proofs-of-concepts, and troubleshoot any technical questions and roadblocks. You will use your expertise and presentation skills to engage with customers to understand business and technical requirements, and present practical and useful solutions on Google Cloud.Google Cloud accelerates every organization’s ability to digitally transform its business and industry. We deliver enterprise-grade solutions that leverage Google’s cutting-edge technology, and tools that help developers build more sustainably. Customers in more than 200 countries and territories turn to Google Cloud as their trusted partner to enable growth and solve their most critical business problems.

The US base salary range for this full-time position is $125,000-$183,000 + bonus + equity + benefits. Our salary ranges are determined by role, level, and location. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific salary range for your preferred location during the hiring process.

Please note that the compensation details listed in US role postings reflect the base salary only, and do not include bonus, equity, or benefits. Learn more about benefits at Google .

Responsibilities

• Inspire customers and peers to solve difficult problems with novel solutions leveraging a set of technical competences.
• Work with the team to identify and qualify business opportunities, identify key customer technical objections, and develop a strategy to resolve technical blockers.
• Manage the technical relationship with customers, including managing product and solution briefings, proof-of-concept work, and the coordination of additional technical resources.
• Work with customers to demonstrate and prototype Google Cloud product integrations in customer/partner environments.
• Recommend migration strategies, enterprise architectures, migration tools, and cloud infrastructure required to successfully implement a complete solution using best practices on Google Cloud.
  
  
  

Google is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. See also Google's EEO Policy and EEO is the Law. If you have a disability or special need that requires accommodation, please let us know by completing our Accommodations for Applicants form .

Seniority level

• Seniority level

  Not Applicable

Employment type

• Employment type

  Full-time

Job function

• Job function

  Sales, General Business, and Customer Service

• Industries

  Information Services and Technology, Information and Internet

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