Customer Engineer (Solution Architect) - New York - Remote

Zero Networks; New York (NY); Remote; USD 160,000 - 180,000; Full time

Job summary

An innovative firm is seeking a Customer Engineer to provide technical support and guidance, ensuring customer satisfaction. This role involves collaborating with sales teams, conducting product demonstrations, and developing tailored solutions to meet customer needs. The ideal candidate will have a strong technical background, excellent communication skills, and a passion for delivering exceptional customer experiences. Join a forward-thinking company that values your expertise and offers competitive compensation, including stock options and benefits.

Benefits

Stock Options

Competitive Benefits

Bonuses

Qualifications

• 5+ years in Network/Security/Pre-Sales Engineering.
• Experience in technical sales or as a Customer Engineer.

Responsibilities

• Collaborate with sales to identify and qualify potential customers.
• Conduct product demonstrations and prepare technical proposals.

Skills

Technical Expertise

Communication Skills

Problem-Solving Skills

Analytical Skills

Customer Engagement

Education

Bachelor's Degree in Computer Science or Engineering

Job description

Join to apply for the Customer Engineer (Solution Architect) - New York - Remote role at Zero Networks.

We are seeking a highly skilled, motivated, and customer-focused Customer Engineer to join our team. As a Customer Engineer, you will be responsible for providing technical expertise, support, and guidance to our valued customers. Your primary goal will be to ensure customer satisfaction by delivering excellent service, troubleshooting complex technical issues, and implementing effective solutions. You will also play a crucial role in driving revenue growth by providing technical support throughout the sales process. Collaboration with the sales team to understand customer needs, present solutions, and demonstrate our products' value is essential. The role requires strong technical skills, excellent communication abilities, and a passion for delivering exceptional customer experiences.

Responsibilities:

1. Collaborate with the sales team to identify and qualify potential customers, participating actively in the sales process from discovery to closing deals.
2. Conduct product demonstrations and deliver presentations showcasing our products' features, benefits, and value.
3. Understand customer requirements and challenges, developing tailored solutions.
4. Provide technical expertise and guidance during the pre-sales phase, addressing questions and concerns.
5. Prepare and deliver technical proposals, solution designs, and specifications aligned with customer needs and industry standards.
6. Work with product development and engineering teams to provide feedback, suggest improvements, and stay updated on product releases.
7. Conduct proof-of-concept activities to demonstrate solution feasibility and effectiveness, ensuring customer satisfaction.
8. Stay informed about industry trends, emerging technologies, and competitors to position our offerings effectively.
9. Represent the company at industry events, conferences, and trade shows, engaging with potential customers.

Requirements:

• Bachelor's degree in a relevant technical field (e.g., Computer Science, Engineering) or equivalent experience.
• 5+ years of relevant experience in Network/Security/Pre-Sales Engineering.
• Proven technical background with experience as a Customer Engineer or in a pre-sales/technical sales role, preferably in the information security industry.
• Excellent communication and presentation skills, capable of articulating complex concepts to diverse audiences.
• Ability to build rapport, understand customer needs, and provide tailored solutions.
• Strong problem-solving and analytical skills, with innovative thinking.
• Ability to work independently and manage multiple priorities in a fast-paced environment.
• Willingness to travel as needed.

Zero Networks offers competitive compensation, including a salary range of $160,000 - $180,000 USD, stock options, benefits, and bonuses. The role is classified as Mid-Senior level, full-time, and falls under the 'Other' job function within the Computer and Network Security industry.