Customer Engineer, Platform, Mountain West

Google; Seattle (WA); On-site; USD 152,000 - 221,000; Full time

Benefits offered by this job

Health insurance

401(k) with company match

Paid time off

Job summary

Google is seeking a Customer Engineer to partner with technical Sales teams to differentiate Google Cloud to customers across the western US and beyond. You will serve as the customer’s primary technical partner and trusted advisor, engaging in technical-led conversations to understand their business issues.

You will troubleshoot questions, run proofs of concepts and demos, and architect cross-pillar cloud solutions that solve business needs.

Qualifications

• Bachelor's degree or equivalent practical experience.
• 10 years of experience with cloud native architecture in a customer-facing or support role.
• Experience engaging with, or presenting to, technical stakeholders or executive leaders.
• Experience with cloud infrastructure engineering, on-premise infrastructure engineering, virtualization, or containerization platforms.
• Ability to travel up to 30% of the time as required.

Responsibilities

• Develop and own the technical account plan and strategy, participating in planning and supporting targeted sales motions.
• Combine sales, programming, and solutions architecture expertise to prove the value of Google Cloud Platform across the portfolio through complex demos, pilots and in-depth workshops.
• Architect cross-pillar solutions, drive technical wins, and define initial delivery plans for customers, continue to lead the technical engagement in the solution phase.
• Facilitate the post-sales transition by supporting pricing activities and transitioning the final delivery plan to implementation teams.
• Maintain awareness of progress against the delivery plan, providing support to cross-functional teams during ramp, delivery, migration or implementation phases.

Skills

Cloud architecture

Executive communication

Customer engagement

Travel up to 30%

Education

Bachelor's degree or equivalent practical experience

Tools

Cloud infrastructure

Virtualization

Containerization

Job description

In accordance with Washington state law, we are highlighting our comprehensive benefits package, which is available to all eligible US based employees. Benefits for this role include:

• Health, dental, vision, life, disability insurance
• Retirement Benefits: 401(k) with company match
• Paid Time Off: 20 days of vacation per year, accruing at a rate of 6.15 hours per pay period for the first five years of employment
• Sick Time: 40 hours/year (increased to 69 hours/year for Seattle) including 5 discretionary sick days per instance
• Maternity Leave (Short-Term Disability + Baby Bonding): 28-30 weeks
• Baby Bonding Leave: 18 weeks
• Holidays: 13 paid days per year

Note: By applying to this position you will have an opportunity to share your preferred working location from the following: Portland, OR, USA; Seattle, WA, USA.

Minimum qualifications

• Bachelor's degree or equivalent practical experience.
• 10 years of experience with cloud native architecture in a customer-facing or support role.
• Experience engaging with, or presenting to, technical stakeholders or executive leaders.
• Experience with cloud infrastructure engineering, on-premise infrastructure engineering, virtualization, or containerization platforms.
• Ability to travel up to 30% of the time as required.

Preferred qualifications

• Experience with State Local Public Sector clients including state, county, and local municipal agencies.
• Experience in migrating applications and services to cloud platforms.
• Experience with security concepts such as encryption, identity management, access control, attack vectors, and pen testing.
• Experience with networking concepts such as software-defined networking, routing, virtual private networks, load balancers and firewalls.
• Experience creating demos and solution creation using generative AI tools and services.
• Ability to learn, understand, and work with emerging technologies, methodologies, and solutions in the Google Cloud/IT technology space.

About The Job

As a Customer Engineer (CE), you will partner with technical Sales teams to differentiate Google Cloud to our customers in Oregon, Idaho, Montana and Wyoming. You will serve as the customer’s primary technical partner and trusted advisor, engaging in technical-led conversations to understand their business issues.

You will troubleshoot technical questions and roadblocks, engage in proofs of concepts and demos, and use your expertise to architect cross-pillar cloud solutions that solve these business issues. You will drive the technical win and define the delivery and consumption plans. You will use your presentation skills to engage with technical and business leaders, and persuasively present practical and useful solutions on Google Cloud. You will have excellent technical, communication and organizational skills.

You will focus on identifying, pursuing, and winning new business workloads and driving pen testing within existing ones. You will have a breadth of technical expertise, spanning infrastructure modernization, application modernization, data analytics and more. You will blend sales expertise, market knowledge and direct technical engagement to prove the value of the Google Cloud portfolio.

Google Public Sector brings the magic of Google to the mission of government and education with solutions purpose-built for enterprises. We focus on helping United States public sector institutions accelerate their digital transformations, and we continue to make significant investments and grow our team to meet the complex needs of local, state and federal government and educational institutions. Individual pay is determined by factors including job-related skills, experience, and relevant education or training.

US: $152000 - $221000 (USD) + 42.86% bonus target + equity + benefits

Responsibilities

Learn more about benefits at Google.

• Develop and own the technical account plan and strategy, participating in planning and supporting targeted sales motions.
• Combine sales, programming, and solutions architecture expertise to prove the value of Google Cloud Platform across the portfolio through complex demos, pilots and in-depth workshops.
• Architect cross-pillar solutions, drive technical wins, and define initial delivery plans for customers, continue to lead the technical engagement in the solution phase.
• Facilitate the post-sales transition by supporting pricing activities and transitioning the final delivery plan to implementation teams.
• Maintain awareness of progress against the delivery plan, providing support to cross-functional teams during ramp, delivery, migration or implementation phases.

Google is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. See also Google's EEO Policy and EEO is the Law. If you have a disability or special need that requires accommodation, please let us know by completing our Accommodations for Applicants form.