Customer Engineer III, Cloud AI, Google Cloud

Google; New York (NY); On-site; USD 152,000 - 221,000; Full time

Job summary

Google Cloud is seeking a Customer Engineer specializing in Cloud AI to partner with technical sales teams, accelerate adoption of complex workloads, and deliver practical, scalable solutions for customers.

You will develop prototypes and demos, engage with executives and technical stakeholders, and collaborate with product and engineering teams to translate customer needs into winning architectures and reusable assets.

Qualifications

• Bachelor's degree or equivalent practical experience.
• 10 years of cloud-native architecture experience in a customer-facing or support role.
• Experience with AI agent orchestration frameworks (LangGraph, CrewAI, AutoGen) and agentic design patterns and integrating models via API prompting and RAG.
• Experience with machine learning model development and deployment.
• Experience engaging with and presenting to technical stakeholders and executive leaders.
• Experience using programming languages to design demos, prototypes, or workshops for customers.

Responsibilities

• Differentiate Google Cloud to customers and accelerate technical wins.
• Prototype, POC, and demos for complex workloads.
• Collaborate with Platform CEs, product marketing, and engineering on industry trends and customer needs.
• Provide technical consultation and build lasting customer relationships.
• Contribute to reusable assets and GTM initiatives from customer engagements.

Skills

Cloud architecture

AI agent orchestration

API prompting

ML deployment

Stakeholder communication

Prototyping demos

Education

Bachelor's degree or equivalent practical experience

Master's degree

Tools

LangGraph

CrewAI

AutoGen

Vector databases

APIs

Job description

When leading companies choose Google Cloud, it's a huge win for spreading the power of cloud computing globally. Once educational institutions, government agencies, and other businesses sign on to use Google Cloud products, you come in to facilitate making their work more productive, mobile, and collaborative. You listen and deliver what is most helpful for the customer. You assist fellow sales Googlers by problem-solving key technical issues for our customers. You liaise with the product marketing management and engineering teams to stay on top of industry trends and devise enhancements to Google Cloud products.

As a Customer Engineer (CE) with a specialty in Cloud Artificial Intelligence (AI), you will partner with technical sales teams to differentiate Google Cloud to our customers. You will serve as a technical expert responsible for accelerating technical wins and adoption of complex, specialized workloads. You will leverage your deep expertise in our product areas, in partnership with Platform Customer Engineers (CEs), to be writing code to develop prototypes, proofs-of-concept (POCs), and demos to promote new specialized solutions to customers. You will solve AI customer issues and provide a critical feedback loop to influence product development. You will have excellent organizational, communication, and presentation skills, engaging with customers to understand their business and technical requirements, and persuasively present practical and useful solutions on Google Cloud. You will blend sales expertise, market knowledge, and technical engagement to prove the value of the Google Cloud portfolio.
Individual pay is determined by factors including job-related skills, experience, and relevant education or training.

US: $152000 - $221000 (USD) + 42.86% bonus target + equity + benefits

Learn more about benefits at Google (https://www.google.com/about/careers/applications/benefits/).

Minimum qualifications:

• - Bachelor’s degree or equivalent practical experience.
• - 10 years of experience with cloud native architecture in a customer-facing or support role.
• - Experience with AI agent orchestration frameworks (e.g., LangGraph, CrewAI, AutoGen), agentic design patterns (e.g., tool-use, multi-agent collaboration), and integrating models into autonomous workflows via advanced API prompting and RAG.
• - Experience with machine learning model development and deployment.
• - Experience engaging with, and presenting to, technical stakeholders and executive leaders.
• - Experience using programming languages to design demos, prototypes, or workshops for customers.

Preferred qualifications:

• - Master's degree in Computer Science, Engineering, Mathematics, a technical field, or equivalent practical experience.
• - Experience in architecting and developing software or infrastructure for scalable, distributed systems.
• - Experience in building machine learning solutions and leveraging specific machine learning architectures (e.g., LLMs, Diffusion, and Multimodal Models).
• - Experience developing and deploying Generative AI applications, with a focus on implementing RAG pipelines, integrating vector databases, and orchestrating LLM interactions via APIs.
• - Experience in the hospitality, travel, power, manufacturing or energy industry.
• - Ability to learn quickly, understand, and work with new emerging technologies, methodologies, and solutions in the cloud/IT technology space.
• - Drive the technical win for workloads within Cloud AI to ensure rapid and successful adoption, primarily supporting the business cycle from technical evaluation through customer ramp.
• - Combine business strategies, development, and prototyping to provide functional, customer-tailored solutions that secure buy-in from customer domain experts.
• - Provide deep technical consultation to customers, acting as a technical advisor and building lasting customer relationships.
• - Leverage learnings from customer engagements to contribute to reusable solutions and assets with the Go-To-Market (GTM) team.
• - Work within product and engineering management systems to document, prioritize, and drive resolution of customer feature requests and issues.