Customer Engineer II, Applied AI, Google Cloud

Google; United States; On-site; USD 148,000 - 215,000; Full time

Benefits offered by this job

Health insurance

401(k) with company match

Paid time off 20 days/yr

Sick time 40 hours/yr (Seattle 69)

Maternity leave 28-30 weeks

Baby bonding leave 18 weeks

Holidays 13 days/yr

Job summary

Google Cloud is seeking a Customer Engineer II focusing on Applied AI to help customers adopt and architect AI-enabled solutions. You will collaborate with technical sales, product management, and engineering to deliver Proofs of Concept and scalable architectures across Mountain View, Sunnyvale, New York, Seattle, and San Francisco locations.

You will translate customer requirements into compelling Google Cloud AI solutions, engage with executives, and present credible technical roadmaps.

Qualifications

• Bachelor's degree or equivalent practical experience.
• 6 years of cloud native architecture experience in a customer-facing or support role.
• 2 years of experience with conversational AI technology.
• Experience building or leveraging AI solutions or ML APIs and developing AI-based applications.
• Experience engaging with technical stakeholders and executive leaders.
• Experience with development methodologies and modernizing legacy applications.

Responsibilities

• Help prospective customers understand the power of Google Cloud and design architectures.
• Provide AI expertise to support technical relationships with customers and partner ecosystems.
• Demonstrate business value of Google Cloud AI solutions for enterprise customers.
• Recommend integration strategies and enterprise architectures for Google Cloud deployments.
• Travel to customer sites and events as required.

Skills

Cloud native architecture

Conversational AI

AI solutions / ML APIs

Stakeholder communication

Legacy modernization

Education

Bachelor's degree in CS/Math/related field

Tools

Java

C++

Python

Job description

Customer Engineer II, Applied AI, Google Cloud

Locations

• Mountain View, CA, USA
• Sunnyvale, CA, USA
• +4 more
• +3 more

Experience Level

• Mid: Experience driving progress, solving problems, and mentoring more junior team members; deeper expertise and applied knowledge within relevant area.

Applicants in San Francisco: Qualified applications with arrest or conviction records will be considered for employment in accordance with the San Francisco Fair Chance Ordinance for Employers and the California Fair Chance Act.

In accordance with Washington state law, we are highlighting our comprehensive benefits package, which is available to all eligible US based employees. Benefits for this role include:

• Health, dental, vision, life, disability insurance
• Retirement Benefits: 401(k) with company match
• Paid Time Off: 20 days of vacation per year, accruing at a rate of 6.15 hours per pay period for the first five years of employment
• Sick Time: 40 hours/year (increased to 69 hours/year for Seattle) including 5 discretionary sick days per instance
• Maternity Leave (Short-Term Disability + Baby Bonding): 28-30 weeks
• Baby Bonding Leave: 18 weeks
• Holidays: 13 paid days per year

Note: By applying to this position you will have an opportunity to share your preferred working location from the following: Mountain View, CA, USA; Sunnyvale, CA, USA; New York, NY, USA; Seattle, WA, USA; San Francisco, CA, USA.

Minimum Qualifications

• Bachelor's degree in Computer Science, Mathematics, a related technical field, or equivalent practical experience.
• 6 years of experience with cloud native architecture in a customer-facing or support role.
• 2 years of experience with conversational AI technology.
• Experience building or leveraging artificial intelligence solutions or ML APIs and developing applications utilizing AI methods or frameworks.
• Experience engaging with, and presenting to, technical stakeholders and executive leaders.
• Experience with development methodologies and modernizing legacy applications.

Preferred Qualifications

• Experience with contact center technologies and platforms and building conversational applications.
• Experience with building and using AI (e.g., ML APIs, Machine Learning templates, RAG, LLMs).
• Experience in coding using Java, C++, or Python.
• Experience with document and image AI.
• Passion for technology and innovation.

About the Job

When leading companies choose Google Cloud, it's a huge win for spreading the power of cloud computing globally. Once educational institutions, government agencies, and other businesses sign on to use Google Cloud products, you come in to facilitate making their work more productive, mobile, and collaborative. You listen and deliver what is most helpful for the customer. You assist fellow sales Googlers by problem-solving key technical issues for our customers. You liaise with the product marketing management and engineering teams to stay on top of industry trends and devise enhancements to Google Cloud products.

In this role, you will partner with technical Sales teams as an Applied Artificial Intelligence subject matter expert to differentiate Google Cloud to our customers. You will help prospective and existing customers and partners understand the power of Google Cloud, develop creative cloud solutions and architectures to solve their business issues, engage in Proofs of Concept, and troubleshoot any technical questions and roadblocks related to Google's first-party Generative Artificial Intelligence solutions for customer experience applications. You will use your expertise and presentation skills to engage with customers to understand their business and technical requirements, and present solutions on Google Cloud. You will have excellent technical, communication, and organizational skills.

You will be a part of a team of fellow Googlers working in an environment of respect and where we promote equal opportunities to succeed.

Google Cloud accelerates every organization's ability to digitally transform its business and industry. We deliver enterprise-grade solutions that leverage Google's cutting-edge technology, and tools that help developers build more sustainably. Customers in more than 200 countries and territories turn to Google Cloud as their trusted partner to enable growth and solve their most critical business problems.

Individual pay is determined by factors including job-related skills, experience, and relevant education or training.

US Salary: $148,000 - $215,000 (USD) + 15% bonus target + equity + benefits

Learn more about benefits at Google.

Responsibilities

• Help prospective customers and partners understand the power of Google Cloud, explain technical features, help customers design architectures, and problem-solve any potential roadblocks.
• Share in-depth artificial intelligence (AI) expertise to support the technical relationship with customers, including technology advocacy, supporting bid responses, product and solution briefings, Proof of Concept work, and partnering directly with product management to prioritize solutions impacting customer adoption to Google Cloud.
• Demonstrate the business value of Google Cloud applied artificial intelligence solutions that meet, enhance, and innovate for our enterprise customers.
• Recommend integration strategies, enterprise architectures, platforms, and application infrastructure required to successfully implement a complete solution on Google Cloud.
• Travel to customer sites, conferences, and other related events as required, acting as a public advocate for Google Cloud.

Additional Information

Information collected and processed as part of your Google Careers profile, and any job applications you choose to submit is subject to Google's Applicant and Candidate Privacy Policy.

Google is proud to be an equal opportunity and affirmative action employer. We are committed to building a workforce that is representative of the users we serve, creating a culture of belonging, and providing an equal employment opportunity regardless of race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition (including breastfeeding), expecting or parents-to-be, criminal histories consistent with legal requirements, or any other basis protected by law. See also Google's EEO Policy, Know your rights: workplace discrimination is illegal, Belonging at Google, and How we hire.

If you have a need that requires accommodation, please let us know by completing our Accommodations for Applicants form.

Google is a global company and, in order to facilitate efficient collaboration and communication globally, English proficiency is a requirement for all roles unless stated otherwise in the job posting.

Equity is granted exclusively and discretionarily by Alphabet Inc. on the basis of an agreement concluded between you and Alphabet Inc. Alphabet Inc. is your sole contractual partner with respect to equity grants. GSU grants are not guaranteed, are discretionary, are subject to approval by the Alphabet Inc. board of directors or its delegate, the terms of the relevant Alphabet Inc. stock plan, and your grant agreement. They have no impact on statutory payments. Current or past grants do not confer an acquired right.