Customer Engineer I, Platform, SMB, Google Cloud

Google; United States; On-site; USD 104,000 - 150,000; Full time

Job summary

Google is seeking a Platform Customer Engineer to partner with technical Sales and differentiate Google Cloud for SMBs. You will be the primary technical partner, handling proofs of concepts and cross-pillar cloud solutions to address customer challenges.

You will drive technical wins, define delivery plans, and engage with business leaders. The role spans infrastructure modernization, data analytics, and enterprise productivity solutions to push adoption of Google Cloud products.

Qualifications

• Bachelor's degree or equivalent practical experience.
• 4+ years of cloud native architecture experience in a customer-facing or support role.
• Experience with cloud engineering, on-premise engineering, virtualization, or containerization platforms.
• Experience engaging with, or presenting to, technical stakeholders or executive leaders.
• Experience in programming languages, debugging, systems design, prototyping, demos, or customer workshops.

Responsibilities

• Identify and qualify business opportunities and resolve technical blockers.
• Architect solutions leveraging Gemini Enterprise to automate complex workflows.
• Drive technical adoption and manage proofs-of-concept for AI agents on the platform.
• Share Google Workspace expertise to support relationships with customers and partners.
• Educate customers on leveraging agentic capabilities and third-party integrations to drive market success.

Skills

Cloud native architecture

Stakeholder comms

Presentation skills

Programming & debugging

Mentoring junior

Education

Bachelor's degree or equivalent

Tools

Gemini Enterprise

Google Cloud

Agentic AI platforms

Job description

Customer Engineer I, Platform, SMB, Google Cloud

Atlanta, GA, USA; Austin, TX, USA

Mid

Experience driving progress, solving problems, and mentoring more junior team members; deeper expertise and applied knowledge within relevant area.

Note: By applying to this position you will have an opportunity to share your preferred working location from the following: Atlanta, GA, USA; Austin, TX, USA.

Minimum qualifications:

• Bachelor's degree or equivalent practical experience.
• 4 years of experience with cloud native architecture in a customer-facing or support role.
• Experience with cloud engineering, on-premise engineering, virtualization, or containerization platforms.
• Experience engaging with, or presenting to, technical stakeholders or executive leaders.
• Experience in programming languages, debugging, systems design, prototyping, demos, or customer workshops.

Preferred qualifications:

• Experience in technical cloud ecosystems on enterprise productivity solutions and with related solutions (e.g., messaging, productivity applications, identity management, endpoint management).
• Experience in designing, building, or implementing agentic AI solutions to automate business processes.
• Knowledge of Agentic AI platforms (including Gemini Enterprise), its features, competitive differentiation, and the integration of enterprise-wide data sources and third-party connectors.

About the job

As a Platform Customer Engineer (CE), you will partner with technical Sales teams to differentiate Google Cloud to our customers. You will serve as the customer’s primary technical partner and trusted advisor, engaging in technical-led conversations to understand their business challenges. You will troubleshoot technical questions and roadblocks, engage in proofs of concepts and demos, and use your expertise to architect cross-pillar cloud solutions that solve these business challenges. You will drive the technical win and define the delivery and consumption plans. You will use your strategic acumen and presentation skills to engage with technical and business leaders, and persuasively present practical and useful solutions on Google Cloud. You will have excellent technical, communication and organizational skills.

In this role, you will focus on identifying, pursuing, and winning new business workloads and driving penetration within existing ones. You will have a breadth of technical expertise, spanning infrastructure modernization, application modernization, data analytics and more. You will blend sales expertise, market knowledge and direct technical engagement to prove the value of the Google Cloud portfolio.

Google Cloud accelerates every organization’s ability to digitally transform its business and industry. We deliver enterprise-grade solutions that leverage Google’s cutting‑edge technology, and tools that help developers build more sustainably. Customers in more than 200 countries and territories turn to Google Cloud as their trusted partner to enable growth and solve their most critical business problems.

Individual pay is determined by factors including job-related skills, experience, and relevant education or training.

US: $104000 - $150000 (USD) + 42.86% bonus target + equity + benefits

Learn more about benefits at Google.

Responsibilities

• Work on identifying and qualifying business opportunities, key customer technical objections, and developing strategy to resolve technical blockers.
• Architect solutions that leverage Gemini Enterprise to automate complex, end-to‑end customer workflows.
• Drive the technical adoption of Gemini Enterprise, including managing proof‑of‑concept work for pre‑built and custom AI agents (no‑code and code‑based) built on the platform.
• Share Google Workspace expertise to support the technical relationship with Google’s customers and partners, including product and solution briefings, proof‑of‑concept work, and the coordination and prioritization of solutions impacting customer adoption of Google Workspace.
• Educate partners and customers on the power of Google Workspace and Gemini Enterprise - specifically leveraging agentic capabilities and third‑party integrations - to drive technical innovation, define product direction, and successfully take new solutions to market.

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Google is proud to be an equal opportunity and affirmative action employer. We are committed to building a workforce that is representative of the users we serve, creating a culture of belonging, and providing an equal employment opportunity regardless of race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition (including breastfeeding), expecting or parents‑to‑be, criminal histories consistent with legal requirements, or any other basis protected by law. See also Google’s EEO Policy, Know your rights: workplace discrimination is illegal, Belonging at Google, and How we hire.

If you have a need that requires accommodation, please let us know by completing our Accommodations for Applicants form.

Google is a global company and, in order to facilitate efficient collaboration and communication globally, English proficiency is a requirement for all roles unless stated otherwise in the job posting.

Equity is granted exclusively and discretionarily by Alphabet Inc. on the basis of an agreement concluded between you and Alphabet Inc. Alphabet Inc. is your sole contractual partner with respect to equity grants. GSU grants are not guaranteed, are discretionary, are subject to approval by the Alphabet Inc. board of directors or its delegate, the terms of the relevant Alphabet Inc. stock plan, and your grant agreement. They have no impact on statutory payments. Current or past grants do not confer an acquired right.