Customer Engineer, Federal Civilian, Public Sector

Google; Austin (TX); On-site; USD 125,000 - 183,000; Full time

Job summary

A customer-focused role at Google as a Customer Engineer for the Public Sector. This position involves solving technical issues for customers and collaborating with product teams to enhance Google Cloud products. The ideal candidate will have a Bachelor's degree, substantial experience in cloud architecture, and the ability to work with various federal agencies to drive digital transformation in public institutions.

Qualifications

• Minimum 6 years experience in a customer-facing or support role.
• Experience with Health and Human Services (HHS) agencies.
• Ability to travel up to 40% as needed.

Responsibilities

• Identify business and technical requirements and architect client solutions.
• Lead technical projects and provide product messaging for Google Cloud.
• Deliver product demonstrations and support bid responses.

Skills

Cloud native architecture

Technical presentation

API management

Big Data technologies

AI/ML solutions

Education

Bachelor's degree

Job description

Customer Engineer, Federal Civilian, Public Sector

Customer Engineer, Federal Civilian, Public Sector

1 week ago Be among the first 25 applicants

Note: By applying to this position you will have an opportunity to share your preferred working location from the following: Reston, VA, USA; Washington D.C., DC, USA; Austin, TX, USA.Minimum qualifications:

• Bachelor's degree or equivalent practical experience.
• 6 years of experience with cloud native architecture in a customer-facing or support role.
• Experience in presenting to technical stakeholders and executive leaders.
• Experience in working with Health and Human Services (HHS) agencies (e.g., HHS HQ, IHS, CDC, FDA, SAMHSA).
• Ability to travel up to 40% of the time as needed.
  
  

Preferred qualifications:

• Experience in developing architectures and mission solutions using API management, microservice frameworks, Platform-as-a-Service (PaaS), and container orchestration systems, or related platforms.
• Experience with Big Data technologies like analytics warehousing, data processing, data transformation, data governance, data migrations, Extract, Transform, and Load (ETL), Extract, Load and Transform (ELT), SQL, NoSQL, performance or scalability optimizations, or batch versus streaming.
• Experience with AI/ML solutions to solve customer tests.
• Knowledge of regulatory and compliance frameworks, Federal Risk and Authorization Management Program or Federal Information Security Management.
• Ability to work with technologies, methodologies, and solutions in the Google Cloud/IT technology space.
  
  

About The Job

In this role, you will solve problems for technical issues for customers, and will also liaise with the product marketing management and engineering teams to devise enhancements to Google cloud products. You will work with Technical teams to differentiate and communicate the growth of Google cloud to clients. You will help prospective customers and partners understand the Google Cloud by explaining technical features, helping customers design architectures, engaging in proof-of-concepts, and troubleshooting potential issues. In this role you will also travel to customer sites, conferences, and other events as needed.

Google Public Sector brings the magic of Google to the mission of government and education with solutions purpose-built for enterprises. We focus on helping United States public sector institutions accelerate their digital transformations, and we continue to make significant investments and grow our team to meet the complex needs of local, state and federal government and educational institutions.

The US base salary range for this full-time position is $125,000-$183,000 + bonus + equity + benefits. Our salary ranges are determined by role, level, and location. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific salary range for your preferred location during the hiring process.

Please note that the compensation details listed in US role postings reflect the base salary only, and do not include bonus, equity, or benefits. Learn more about benefits at Google .

Responsibilities

• Identify business and technical requirements, conduct technical discovery, and architect client solutions to meet gathered requirements.
• Lead technical projects, technology advocacy, support bid responses, product and solution briefings, proof-of-concept work, and the coordination of supporting technical resources.
• Deliver product messaging for the Google cloud platform by using whiteboard and slide presentations, product demonstrations, white papers, trial management, and Request for Information (RFI) response documents.
• Drive recommendations on integration strategies, enterprise architectures, platforms, and application infrastructure to implement a solution providing advice to customers.
  
  
  

Google is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. See also Google's EEO Policy and EEO is the Law. If you have a disability or special need that requires accommodation, please let us know by completing our Accommodations for Applicants form .

Seniority level

• Seniority level

  Not Applicable

Employment type

• Employment type

  Full-time

Job function

• Job function

  Sales, Advertising, and Customer Service

• Industries

  Information Services and Technology, Information and Internet

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