Customer Engineer, AI Platform, Google Cloud

Socket.dev; Miami (FL); On-site; USD 104,000 - 150,000; Full time

Job summary

Google Cloud is seeking a Customer Engineer to partner with technical sales teams and act as the primary technical advisor to customers. You will engage in technical-led conversations to understand business issues, troubleshoot questions, run proofs of concepts, and architect cross-pillar cloud solutions that address real customer needs.

You will work toward identifying and winning new workloads, drive delivery plans, and lead the technical engagement through the solution phase, enabling

Qualifications

• Bachelor's degree or equivalent practical experience.
• 4 years of cloud native architecture experience in a customer-facing or support role.
• Experience selling technical solutions in data analytics or Cloud AI.
• Experience engaging with technical stakeholders or executive leaders.
• Experience with Central America/Caribbean customers.

Responsibilities

• Accelerate the adoption of AI and identify opportunities, develop demos and strategy to resolve blockers.
• Combine sales, programming, and solutions architecture to prove value through demos and workshops.
• Architect cross-pillar solutions and define initial delivery plans for customers.
• Facilitate post-sales transition by supporting pricing and handoff to delivery teams.
• Maintain awareness of delivery progress and support cross-functional teams through ramp and deployment phases.

Skills

Cloud architecture

Technical sales

Stakeholder engagement

Regional experience (CAC/CA)

AI/Data Analytics experience

Education

Bachelor's degree or equivalent

Job description

Minimum qualifications:

• Bachelor's degree or equivalent practical experience.
• 4 years of experience with cloud native architecture in a customer-facing or support role.
• Experience selling technical solutions in data analytics or Cloud AI.
• Experience engaging with, or presenting to, technical stakeholders or executive leaders.
• Experience working with Central America/Caribbean customers.

Preferred qualifications:

• Experience selling technical solutions in one or more of the following: Infrastructure Modernization, Application Modernization, Data Management, Data Analytics, Cloud AI, Networking, Migrations, Security.
• Experience driving the entire sales cycle (e.g., defining the delivery and consumption plan and transitioning it for execution).
• Experience building long-term technical strategies to uncover new workloads with customers.
• Experience migrating applications and services to cloud platforms.

About the job:

The Google Cloud Platform team helps customers transform and build what's next for their business — all with technology built in the cloud. Our products are developed for security, reliability and scalability, running the full stack from infrastructure to applications to devices and hardware. Our teams are dedicated to helping our customers — developers, small and large businesses, educational institutions and government agencies — see the benefits of our technology come to life.

As a Customer Engineer (CE), you will partner with technical Sales teams to differentiate Google Cloud to our customers. You will serve as the customer’s primary technical partner and trusted advisor, engaging in technical-led conversations to understand their business issues. You will troubleshoot technical questions and roadblocks, engage in proofs of concepts and demos, and use your expertise to architect cross-pillar cloud solutions that solve these business issues. You will drive the technical win and define the delivery and consumption plans. You will use your presentation skills to engage with technical and business leaders, and persuasively present practical and useful solutions on Google Cloud. You will have excellent technical, communication and organizational skills.

You will focus on identifying, pursuing, and winning new business workloads and driving pen testing within existing ones. You will have a breadth of technical expertise, spanning AI, data analytics and more.

Google Cloud accelerates every organization’s ability to digitally transform its business and industry. We deliver enterprise-grade solutions that leverage Google’s cutting-edge technology, and tools that help developers build more sustainably. Customers in more than 200 countries and territories turn to Google Cloud as their trusted partner to enable growth and solve their most critical business problems.

Individual pay is determined by factors including job-related skills, experience, and relevant education or training.

US: $104000 - $150000 (USD) + 42.86% bonus target + equity + benefits

Learn more about benefits at Google.

Responsibilities:

• Accelerate the adoption of AI. Work with the team to identify and qualify business opportunities, identify key customer technical objections, develop a demo, presentations and develop a strategy to resolve technical blockers.
• Combine sales, programming, and solutions architecture expertise to prove the value of Google Cloud Platform across the portfolio through complex demos, pilots and in-depth workshops.
• Architect cross-pillar solutions, drive technical wins, and define initial delivery plans for customers; continue to lead the technical engagement in the solution phase.
• Facilitate the post-sales transition by supporting pricing activities and transitioning the final delivery plan to implementation teams.
• Maintain awareness of progress against the delivery plan, providing support to cross-functional teams during ramp, delivery, migration or implementation phases.