Forward Deployed Engineer

StaffHost digital; New York (NY); On-site; USD 90,000 - 130,000; Full time

Job summary

StaffHost digital in New York is seeking a Customer Engineer / AI Agent Builder to own end-to-end delivery of AI agent solutions for enterprise customers, from scoping to launch and optimization. This highly technical, customer-facing role involves building and configuring AI agents, developing integrations, and coordinating with senior technical stakeholders.

You will work with engineering, product, design, and GTM teams to deploy production-grade solutions, validate integrations with ticketing

Qualifications

• 3+ years in a technical customer-facing role (solutions engineering, implementation engineering, etc.)
• Strong Python experience required
• Experience writing code, working with APIs, and building or validating integrations
• Proven ability to deliver production-level technical solutions with testing and iteration
• Excellent communication to translate customer requirements into technical solutions
• Comfortable working with senior technical stakeholders and driving projects forward independently
• Nice to have: experience with LLMs, AI agents, prompting, guardrails, or workflow design
• Nice to have: enterprise SaaS integrations and data pipelines

Responsibilities

• Own the full lifecycle of AI agent builds, from requirements gathering and scoping through deployment and iteration
• Build, configure, and optimize AI agents to deliver reliable, high-quality customer outcomes
• Develop and maintain agent workflows, tools, guardrails, and supporting technical documentation
• Configure and validate integrations with customer systems including ticketing platforms, APIs, and enterprise software
• Partner directly with senior technical stakeholders to define success criteria and deliver against business objectives
• Collaborate with engineering, product, design, and go-to-market teams to deliver scalable AI solutions

Skills

Python programming

API integration

Communication

Independent project driving

Education

Computer Science / Engineering / Mathematics background

Job description

Location: New York (5 days a week onsite)

A Series D funded AI company is redefining the future of customer experience through cutting-edge conversational AI technology. Backed by leading global investors, this company is building a platform that enables some of the world’s most recognized enterprises to deliver personalized, AI-powered customer interactions across voice, chat, email, SMS, and other channels.

Their mission is to transform traditional customer support into faster, smarter, and more meaningful experiences by deploying advanced AI agents that solve complex customer needs at scale.

They are looking for a Customer Engineer / AI Agent Builder to take ownership of the end-to-end delivery of AI agent solutions for enterprise customers, from initial scoping through launch and continuous optimization.

This is a highly technical, customer-facing role where you will build and configure AI agents, develop integrations, work directly with senior technical stakeholders, and ensure successful delivery of production-grade solutions.

Key Responsibilities

• Own the full lifecycle of AI agent builds, from requirements gathering and scoping through deployment and iteration
• Build, configure, and optimize AI agents to deliver reliable, high-quality customer outcomes
• Develop and maintain agent workflows, tools, guardrails, and supporting technical documentation
• Configure and validate integrations with customer systems including ticketing platforms, APIs, and enterprise software
• Partner directly with senior technical stakeholders to define success criteria and deliver against business objectives
• Collaborate with engineering, product, design, and go-to-market teams to deliver scalable AI solutions

Requirements

• 3+ years of experience in a technical customer-facing role such as Solutions Engineering, Forward Deployed Engineering, Technical Consulting, Implementation Engineering, or Technical Product Management
• Strong Python experience is required
• Experience writing code, working with APIs, and building or validating integrations
• Proven ability to deliver production-level technical solutions involving testing, iteration, and structured execution
• Excellent communication skills with the ability to translate customer requirements into technical solutions
• Comfortable working directly with senior technical stakeholders and driving projects forward independently

Nice to Have

• Experience working with LLMs, AI agents, prompting, evaluations, guardrails, or workflow design
• Experience with enterprise SaaS integrations, CRM platforms, ticketing systems, or data pipelines
• Computer Science, Engineering, Mathematics background, or equivalent technical experience
• Strong product mindset with the ability to define requirements and measure success

This is an opportunity to join a fast-growing AI company at the forefront of enterprise automation, working on highly impactful projects with some of the world’s leading organisations.