Customer Engagement Specialist

The Juris Agency; West Jordan (UT); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Paid Time Off

Health Insurance

Life Insurance

Hands on Training

Mon-Fri Schedule

Career Growth Opportunities

Retirement Plan

Netflix

Audible

Gym Membership

Job summary

Riley Taylor Agency in West Jordan, Utah, is seeking a proactive Customer Service Specialist to join a goal-driven team. You will assist customers with policy upgrades, write new policies, and handle calls, emails, and texts with professionalism.

Training is provided: 30 days of hands-on guidance plus 30 days of goal-crushing support. If licensed, you’ll help navigate licensing; otherwise, we’ll help you obtain it. Mon-Fri schedule and growth opportunities included.

Qualifications

• Excellent written and verbal communication.
• Detail-oriented and highly organized.
• Able to juggle multiple tasks with composure.
• Smart decision-making and professional conduct.
• Microsoft Office proficiency and license in Utah property & casualty insurance.

Responsibilities

• Talk to customers to understand and upgrade their policies.
• Write new policies with confidence and care.
• Manage calls, emails, and texts efficiently.
• Work independently while contributing to a supportive team.

Skills

Communication

Organization

Multitasking

Decision making

Education

Utah Property & Casualty Insurance License (Life Insurance a bonus!)

Tools

Microsoft Office

Job description

Job Description

Join the Riley Taylor Agency Customer Service Dream Team!

Are you the kind of person who brings energy, positivity, and a 'let's-do-this' attitude everywhere you go? Love connecting with people and making their day better? Then we want YOU on our Customer Service Team!

Location: West Jordan Utah (but well help you get licensed if you're not yet!)

Position Type: Full-time, salaried + commission (you're in charge of your earnings!)

Training: 30 days of hands-on guidance + 30 days of goal-crushing support. After that? The sky's the limit.

Were a small team with BIG dreams and even bigger personalities think of us as your work-family! If you're looking for a place where your work matters, your ideas are heard, and your teammates cheer you on, this is it.

Benefits

• Paid Time Off (PTO)
• Health Insurance
• Life Insurance
• Hands on Training
• Mon-Fri Schedule
• Career Growth Opportunities
• Retirement Plan
• Netflix
• Audible
• Gym Membership

Responsibilities

What Youll Be Doing:

Talking to our awesome customers and helping them understand and upgrade their policies.

Writing new policies with confidence and care.

Managing calls, emails, and texts like a pro.

Working independently AND being a key part of a team that genuinely has your back.

Requirements

You're a great fit if you:

Communicate like a champ (written and spoken).

Are detail-obsessed and organized.

Can juggle tasks without dropping the ball.

Make smart decisions with confidence and professionalism.

Are a Microsoft Office wizard

Have a Utah Property & Casualty Insurance License (Life Insurance a bonus!) - or are open to getting licensed (well help!).